Nice option for managing user requests.

What are the best aspects of this product?

A nice tool that has a user-friendly graphical interface and is easy to navigate and use.
Plenty of features to please most users. Features are distributed in such a way to access most important functions.
Spiral Desk licensing part is cost effective compared to other competitive products.

What aspects are problematic or could work better?

Expecting a more user-friendly Mobile Application for ticket management.

What features/services would you like to see in future versions of this product?

Expecting a more user-friendly Mobile Application for ticket management.

What specific problems in your company were solved by this product?

I could able to streamline my day to day operations and better customer support within predefined SLA.

Are you a current user of this product?

Yes