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Spiraldesk REVIEW

Customer Service Software

1 user review
USER SATISFACTION N/A
OUR SCORE 8.0

What is Spiraldesk?

Spiraldesk is a multi-entity helpdesk solution that isolates customers for each product or brand. It enables companies to create multiple portals to serve different kinds of customers. The solution even enables you to monitor customer service workflows across each brand so you can ensure their quality.

Moreover, to ease the processing of tickets, Spiraldesk has ticket filters and ticket tagging capabilities. With these, you can easily access support requests that need immediate attention or those that fall under particular categories.

Lastly, you can try Spiraldesk free for you to get a feel of how it works and what it can bring to the table. Once you are ready, you can choose from any of its three paid plans. If you have limited needs, you can subscribe to its free package.

Overview of Spiraldesk Benefits

Brand-Level Helpdesks

Companies managing multiple brands may have numerous ticket coming in daily from customers who use different products or patronize varying brands. To ease the burden on your support team and to facilitate faster ticket processing, Spiraldesk has multi-entity support. This way, you can funnel tickets for particular products or brands to the right portal. As such, the right representatives can attend to customers’ needs properly.

Advanced Service Agreements

If you have multiple levels of service, you may have different support agreements for each tier as well. Spiraldesk assists you in ensuring that your agents adhere to them by letting you connect and configure related workflows. The process can also be automated so that you can focus on ticket resolution instead.

Automatic Ticket Tagging

Each time a new support ticket comes in, Spiraldesk automatically tags it appropriately. This results in better filtering and faster access. This also assists you in abiding with SLAs and in the continuity of associated work processes.

Notification Management

Spiraldesk lets you create custom notifications, which you can serve to customers. With this functionality, you can show customers that you care about their issues and their complete resolution. The platform has thirteen events for these as well, which allow you to define notifications for your brands to help you better manage alerts.

Rapid Implementation

With Spiraldesk, you do not have to wait long to begin communicating with customers. It only takes five minutes to complete setting up the platform—after which, you can attend to your customers’ needs immediately.

Overview of Spiraldesk Features

  • Multiple Support Channels
  • Multiple Brands or Products
  • Ticket Management
  • Customer Feedback
  • Knowledge Base Analytics
  • Automated Workflow
  • Ticket Tagging
  • Helpdesk Reports
  • Collaboration
  • Third-Party Integration

What Problems Will Spiraldesk Solve?

Multiple Locations

With Spiraldesk, companies in different locations can handle tickets coming in from multiple places. Since it can consolidate tickets and distribute them to the right brand or department, there is no need to have multiple helpdesk systems. Thus, organizations can cut costs.

Multiple Businesses

Organizations that have numerous businesses no longer have to work with different help desk systems to manage tickets for their different brands. Instead, they can use Spiraldesk to manage support and provide assistance promptly.

Managed Services

Spiraldesk centralizes notifications for managed services providers. This way, they can alert customers regarding their tickets as soon as there are new developments. Even if such tickets are coming in from third-party platforms, the solution can still handle their notifications.

Awards & Quality Certificates

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Spiraldesk Position In Our Categories

Spiraldesk is also listed in the following subcategories:

Category:Position:Category:Position:
Customer Service Software#33 Help Desk & Ticketing Software#36
Category:Position:
Customer Service Software#33
Help Desk & Ticketing Software#36

Every enterprise has its own characteristics, and might need a particular type of Customer Service Software solution that will be designed for their company size, type of clients and staff and even specific industry they deal with. It's not wise to count on locating a perfect services that will work for each business regardless of their background is. It may be a good idea to read a few Spiraldesk reviews first and even then you should remember what the software is supposed to do for your business and your employees. Do you require a simple and intuitive service with only essential features? Will you really use the advanced functionalities required by experts and big enterprises? Are there any particular tools that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to locate a trustworthy software that will fit your budget.

How Much Does Spiraldesk Cost?

Spiraldesk Pricing Plans:
Free trial
Lite
Free
Curl
$12/agent/month
Radial
$20/agent/month
Elegant
$30/agent/month

Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.

Lite – Free

  • 1 Agent
  • 1 Brand
  • 1 Department
  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Alerts

Curl – $12/agent/month or $10/agent/month/annual billing

  • All Lite Features
  • 3 Brands
  • 10 Departments
  • Social Media Integrations
  • Workflow Automation
  • Multiple Products or Brands
  • Ticket Tracking & Time Monitoring
  • Email Whitelists & Blacklists
  • IP Whitelists & Blacklists
  • Automatic Ticket Tagging
  • Brand-specific Agent Signatures

Radial – $20/agent/month or $10/agent/month/annual billing

  • All Curl Features
  • 10 Brands
  • 25 Departments
  • White-labeled Portals
  • Unlimited Ticket Filters
  • SSL Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API

Elegant – $30/agent/month or $10/agent/month/annual billing

  • All Radial Features
  • Unlimited Brands
  • Unlimited Departments
  • SSL Certificates for 5 Portals
  • Unlimited Temporary Agents
  • Emails to Notes
  • Customer Isolation
  • Unlimited Agent Roles
  • Customer-facing Mobile App
  • Custom Ticket Fields
  • Unlimited Ticket Subscribers

User Satisfaction

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spiraldesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiraldesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

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NEGATIVE SOCIAL MENTIONS

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Technical details

Devices Supported
  • Windows
  • Linux
  • Android
  • Mac
  • Web-based
Language Support
  • English
  • Hindi
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Medium Business
Deployment
  • Cloud Hosted
  • Open API

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

Spiraldesk User Reviews

Manesh Madhav

What are Spiraldesk pricing details?

Spiraldesk Pricing Plans:
Free trial
Lite
Free
Curl
$12/agent/month
Radial
$20/agent/month
Elegant
$30/agent/month

Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.

Lite – Free

  • 1 Agent
  • 1 Brand
  • 1 Department
  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Alerts

Curl – $12/agent/month or $10/agent/month/annual billing

  • All Lite Features
  • 3 Brands
  • 10 Departments
  • Social Media Integrations
  • Workflow Automation
  • Multiple Products or Brands
  • Ticket Tracking & Time Monitoring
  • Email Whitelists & Blacklists
  • IP Whitelists & Blacklists
  • Automatic Ticket Tagging
  • Brand-specific Agent Signatures

Radial – $20/agent/month or $10/agent/month/annual billing

  • All Curl Features
  • 10 Brands
  • 25 Departments
  • White-labeled Portals
  • Unlimited Ticket Filters
  • SSL Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API

Elegant – $30/agent/month or $10/agent/month/annual billing

  • All Radial Features
  • Unlimited Brands
  • Unlimited Departments
  • SSL Certificates for 5 Portals
  • Unlimited Temporary Agents
  • Emails to Notes
  • Customer Isolation
  • Unlimited Agent Roles
  • Customer-facing Mobile App
  • Custom Ticket Fields
  • Unlimited Ticket Subscribers

What integrations are available for Spiraldesk?

Spiraldesk integrates with prominent services and solutions such as the following:

  • Zoho
  • Slack
  • Amazon S3 Bucket
  • Twilio
  • Google SSO
  • G Suite
  • to
  • LiveChat
  • WHMCS

Spiraldesk can also synchronize with more applications via its REST API.

User reviews


1 Review

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Manesh Madhav
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Published 3 months ago
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A nice tool that has a user-friendly graphical interface and is easy to navigate and use.




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