Spiraldesk Review
What is Spiraldesk?
Spiraldesk is a multi-entity helpdesk solution that isolates customers for each product or brand. It enables companies to create multiple portals to serve different kinds of customers. The solution even enables you to monitor customer service workflows across each brand so you can ensure their quality.
Moreover, to ease the processing of tickets, Spiraldesk has ticket filters and ticket tagging capabilities. With these, you can easily access support requests that need immediate attention or those that fall under particular categories.
Lastly, you can try Spiraldesk free for you to get a feel of how it works and what it can bring to the table. Once you are ready, you can choose from any of its three paid plans. If you have limited needs, you can subscribe to its free package.
Show MoreOverview of Spiraldesk Benefits
Brand-Level Helpdesks
Companies managing multiple brands may have numerous ticket coming in daily from customers who use different products or patronize varying brands. To ease the burden on your support team and to facilitate faster ticket processing, Spiraldesk has multi-entity support. This way, you can funnel tickets for particular products or brands to the right portal. As such, the right representatives can attend to customers’ needs properly.
Advanced Service Agreements
If you have multiple levels of service, you may have different support agreements for each tier as well. Spiraldesk assists you in ensuring that your agents adhere to them by letting you connect and configure related workflows. The process can also be automated so that you can focus on ticket resolution instead.
Automatic Ticket Tagging
Each time a new support ticket comes in, Spiraldesk automatically tags it appropriately. This results in better filtering and faster access. This also assists you in abiding with SLAs and in the continuity of associated work processes.
Notification Management
Spiraldesk lets you create custom notifications, which you can serve to customers. With this functionality, you can show customers that you care about their issues and their complete resolution. The platform has thirteen events for these as well, which allow you to define notifications for your brands to help you better manage alerts.
Rapid Implementation
With Spiraldesk, you do not have to wait long to begin communicating with customers. It only takes five minutes to complete setting up the platform—after which, you can attend to your customers’ needs immediately.
Show MoreOverview of Spiraldesk Features
- Multiple Support Channels
- Multiple Brands or Products
- Ticket Management
- Customer Feedback
- Knowledge Base Analytics
- Automated Workflow
- Ticket Tagging
- Helpdesk Reports
- Collaboration
- Third-Party Integration
What Problems Will Spiraldesk Solve?
Multiple Locations
With Spiraldesk, companies in different locations can handle tickets coming in from multiple places. Since it can consolidate tickets and distribute them to the right brand or department, there is no need to have multiple helpdesk systems. Thus, organizations can cut costs.
Multiple Businesses
Organizations that have numerous businesses no longer have to work with different help desk systems to manage tickets for their different brands. Instead, they can use Spiraldesk to manage support and provide assistance promptly.
Managed Services
Spiraldesk centralizes notifications for managed services providers. This way, they can alert customers regarding their tickets as soon as there are new developments. Even if such tickets are coming in from third-party platforms, the solution can still handle their notifications.
Awards & Quality Certificates
Spiraldesk Position In Our Categories
Because companies have distinct business-related needs, it is only practical that they avoid purchasing a one-size-fits-all, ”best” solution. Still, it would be almost impossible to come across such application even among recognizable software products. The clever thing to undertake would be to take note of the various chief aspects that necessitate analysis such as important features, budget, technical skill ability of staff members, business size, etc. Next, you must conduct the research exhaustively. Have a look at some Spiraldesk analyses and explore the other software systems in your list in detail. Such detailed research guarantees you circumvent mismatched apps and pay for the system which has all the aspects your business requires.
Position of Spiraldesk in our main categories:
TOP
200
Spiraldesk is one of the top 200 CRM Software products
It is important to realize that hardly any service in the Customer Service Software category will be a perfect solution able to match all the goals of all business types, sizes and industries. It may be a good idea to read a few Spiraldesk Customer Service Software reviews first as certain software can excel exclusively in a really narrow group of applications or be prepared with a really specific type of industry in mind. Others might work with a goal of being easy and intuitive and consequently lack advanced functions welcomed by more experienced users. You can also find software that support a broad group of users and provide a complex feature toolbox, but that in most cases comes at a more expensive price of such a software. Ensure you're aware of your requirements so that you select a software that has all the features you look for.
How Much Does Spiraldesk Cost?
Spiraldesk Pricing Plans:
Free Trial
Lite
Free
Curl
$12/agent/month
Radial
$20/agent/month
Elegant
$30/agent/month
What are Spiraldesk pricing details?
Spiraldesk Pricing Plans:
Free Trial
Lite
Free
Curl
$12/agent/month
Radial
$20/agent/month
Elegant
$30/agent/month
Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.
Lite – Free
- 1 Agent
- 1 Brand
- 1 Department
- Email Channel
- Ticket Filters
- Knowledge Base
- Custom Alerts
Curl – $12/agent/month or $10/agent/month/annual billing
- All Lite Features
- 3 Brands
- 10 Departments
- Social Media Integrations
- Workflow Automation
- Multiple Products or Brands
- Ticket Tracking & Time Monitoring
- Email Whitelists & Blacklists
- IP Whitelists & Blacklists
- Automatic Ticket Tagging
- Brand-specific Agent Signatures
Radial – $20/agent/month or $10/agent/month/annual billing
- All Curl Features
- 10 Brands
- 25 Departments
- White-labeled Portals
- Unlimited Ticket Filters
- SSL Portals
- Agent Collision
- Web Forms
- Custom Attachment Store
- Ticket List Export
- REST API
Elegant – $30/agent/month or $10/agent/month/annual billing
- All Radial Features
- Unlimited Brands
- Unlimited Departments
- SSL Certificates for 5 Portals
- Unlimited Temporary Agents
- Emails to Notes
- Customer Isolation
- Unlimited Agent Roles
- Customer-facing Mobile App
- Custom Ticket Fields
- Unlimited Ticket Subscribers
User Satisfaction
Positive Social Media Mentions
0
Negative Social Media Mentions
0
We realize that when you choose to purchase a Customer Service Software it’s vital not only to find out how professionals rank it in their reviews, but also to check whether the real clients and enterprises that use this software are actually happy with the product. Because of that need we’ve devised our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Spiraldesk reviews across a broad array of social media sites. The data is then presented in an easy to understand format revealing how many people had positive and negative experience with Spiraldesk. With that information at your disposal you will be prepared to make an informed business choice that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Linux
- Android
- Mac
- Web-based
Deployment
- Cloud Hosted
- Open API
Language Support
- English
- Hindi
Pricing Model
- Free
- Monthly payment
- Annual Subscription
Customer Types
- Small Business
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Spiraldesk?
Spiraldesk integrates with prominent services and solutions such as the following:
- Zoho
- Slack
- Amazon S3 Bucket
- Twilio
- Google SSO
- G Suite
- to
- LiveChat
- WHMCS
Spiraldesk can also synchronize with more applications via its REST API.
Spiraldesk User Reviews
Spiraldesk average rating:
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWMore reviews from 1 actual users:
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Nice option for managing user requests.
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 31.01.2021
Company Size: More than 100 Employees
Industry: N/A
PROS: A nice tool that has a user-friendly graphical interface and is easy to navigate and use. Plenty of features to please most users. Features are distributed in such a way to access most important functions. Spiral Desk licensing part is cost effective compared to other competitive products.
CONS: Expecting a more user-friendly Mobile Application for ticket management.
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Spiraldesk user reviews
Nice option for managing user requests.
Read full review >
4/5
Overall impression
5/5
Customer Support
5/5
Value for Money
4/5
Ease of Use
Published on: 31.01.2021
Company Size: More than 100 Employees
Industry: N/A
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