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Spiraldesk Review

Spiraldesk
Our score: 8.0 User satisfaction: N/A

What is Spiraldesk?

Spiraldesk is a multi-entity helpdesk solution that isolates customers for each product or brand. It enables companies to create multiple portals to serve different kinds of customers. The solution even enables you to monitor customer service workflows across each brand so you can ensure their quality.

Moreover, to ease the processing of tickets, Spiraldesk has ticket filters and ticket tagging capabilities. With these, you can easily access support requests that need immediate attention or those that fall under particular categories.

Lastly, you can try Spiraldesk free for you to get a feel of how it works and what it can bring to the table. Once you are ready, you can choose from any of its three paid plans. If you have limited needs, you can subscribe to its free package.

Overview of Spiraldesk Benefits

Brand-Level Helpdesks

Companies managing multiple brands may have numerous ticket coming in daily from customers who use different products or patronize varying brands. To ease the burden on your support team and to facilitate faster ticket processing, Spiraldesk has multi-entity support. This way, you can funnel tickets for particular products or brands to the right portal. As such, the right representatives can attend to customers’ needs properly.

Advanced Service Agreements

If you have multiple levels of service, you may have different support agreements for each tier as well. Spiraldesk assists you in ensuring that your agents adhere to them by letting you connect and configure related workflows. The process can also be automated so that you can focus on ticket resolution instead.

Automatic Ticket Tagging

Each time a new support ticket comes in, Spiraldesk automatically tags it appropriately. This results in better filtering and faster access. This also assists you in abiding with SLAs and in the continuity of associated work processes.

Notification Management

Spiraldesk lets you create custom notifications, which you can serve to customers. With this functionality, you can show customers that you care about their issues and their complete resolution. The platform has thirteen events for these as well, which allow you to define notifications for your brands to help you better manage alerts.

Rapid Implementation

With Spiraldesk, you do not have to wait long to begin communicating with customers. It only takes five minutes to complete setting up the platform—after which, you can attend to your customers’ needs immediately.

Overview of Spiraldesk Features

  • Multiple Support Channels
  • Multiple Brands or Products
  • Ticket Management
  • Customer Feedback
  • Knowledge Base Analytics
  • Automated Workflow
  • Ticket Tagging
  • Helpdesk Reports
  • Collaboration
  • Third-Party Integration

What Problems Will Spiraldesk Solve?

Multiple Locations

With Spiraldesk, companies in different locations can handle tickets coming in from multiple places. Since it can consolidate tickets and distribute them to the right brand or department, there is no need to have multiple helpdesk systems. Thus, organizations can cut costs.

Multiple Businesses

Organizations that have numerous businesses no longer have to work with different help desk systems to manage tickets for their different brands. Instead, they can use Spiraldesk to manage support and provide assistance promptly.

Managed Services

Spiraldesk centralizes notifications for managed services providers. This way, they can alert customers regarding their tickets as soon as there are new developments. Even if such tickets are coming in from third-party platforms, the solution can still handle their notifications.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Spiraldesk Position In Our Categories

Since companies have distinctive business-related demands, it is only logical that they steer clear of getting a one-size-fits-all, “perfect” software solution. Needless to say, it is nearly futile to try to stumble on such a software product even among recognizable software solutions. The right step to do would be to spell out the numerous major functions that require careful thought including crucial features, plans, skill capability of the users, organizational size, etc. Then, you must perform the research systematically. Have a look at some Spiraldesk analyses and scrutinize the other software options in your shortlist in detail. Such well-rounded research can make sure you steer clear of mismatched applications and choose the system that provides all the function you require business requires for optimal results.

Position of Spiraldesk in our main categories:

Spiraldesk is also listed in the following subcategories:

Every organization has different wants and requires an application that can be customized for their size, type of employees and clients, and the specific industry they are in. For these reasons, no platform can proffer perfect tools off-the-shelf. When you try to find a software system, first be sure what you require it for. Read some Spiraldesk Customer Service Software reviews and ask yourself do you want basic functionality or do you want advanced tools? Are there any industry-specific tools that you are seeking? Get the answers to these questions to aid your search. There are lots of factors that you need to consider and these include your finances, particular business needs, your company size, integration needs etc. Take your time, use a few free trials, and finally select the app that provides all that you need to enhance your organization competence and productivity.

How Much Does Spiraldesk Cost?

Spiraldesk Pricing Plans:

Free Trial

Lite

Free

Curl

$12/agent/month

Radial

$20/agent/month

Elegant

$30/agent/month

Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.

Lite – Free

  • 1 Agent
  • 1 Brand
  • 1 Department
  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Alerts

Curl – $12/agent/month or $10/agent/month/annual billing

  • All Lite Features
  • 3 Brands
  • 10 Departments
  • Social Media Integrations
  • Workflow Automation
  • Multiple Products or Brands
  • Ticket Tracking & Time Monitoring
  • Email Whitelists & Blacklists
  • IP Whitelists & Blacklists
  • Automatic Ticket Tagging
  • Brand-specific Agent Signatures

Radial – $20/agent/month or $10/agent/month/annual billing

  • All Curl Features
  • 10 Brands
  • 25 Departments
  • White-labeled Portals
  • Unlimited Ticket Filters
  • SSL Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API

Elegant – $30/agent/month or $10/agent/month/annual billing

  • All Radial Features
  • Unlimited Brands
  • Unlimited Departments
  • SSL Certificates for 5 Portals
  • Unlimited Temporary Agents
  • Emails to Notes
  • Customer Isolation
  • Unlimited Agent Roles
  • Customer-facing Mobile App
  • Custom Ticket Fields
  • Unlimited Ticket Subscribers

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Service Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Spiraldesk reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Spiraldesk. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English
  • Hindi

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Spiraldesk Comparisons

Spiraldesk user reviews

Nice option for managing user requests.

Read full review >
Manesh Madhav
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 25.04.2019 Company Size: More than 100 Employees Industry: N/A

What are Spiraldesk pricing details?

Spiraldesk Pricing Plans:

Free Trial

Lite

Free

Curl

$12/agent/month

Radial

$20/agent/month

Elegant

$30/agent/month

Spiraldesk offers three options for enterprise pricing as well as a free-forever plan. You can learn more about these packages and come to a decision with the information below.

Lite – Free

  • 1 Agent
  • 1 Brand
  • 1 Department
  • Email Channel
  • Ticket Filters
  • Knowledge Base
  • Custom Alerts

Curl – $12/agent/month or $10/agent/month/annual billing

  • All Lite Features
  • 3 Brands
  • 10 Departments
  • Social Media Integrations
  • Workflow Automation
  • Multiple Products or Brands
  • Ticket Tracking & Time Monitoring
  • Email Whitelists & Blacklists
  • IP Whitelists & Blacklists
  • Automatic Ticket Tagging
  • Brand-specific Agent Signatures

Radial – $20/agent/month or $10/agent/month/annual billing

  • All Curl Features
  • 10 Brands
  • 25 Departments
  • White-labeled Portals
  • Unlimited Ticket Filters
  • SSL Portals
  • Agent Collision
  • Web Forms
  • Custom Attachment Store
  • Ticket List Export
  • REST API

Elegant – $30/agent/month or $10/agent/month/annual billing

  • All Radial Features
  • Unlimited Brands
  • Unlimited Departments
  • SSL Certificates for 5 Portals
  • Unlimited Temporary Agents
  • Emails to Notes
  • Customer Isolation
  • Unlimited Agent Roles
  • Customer-facing Mobile App
  • Custom Ticket Fields
  • Unlimited Ticket Subscribers

What integrations are available for Spiraldesk?

Spiraldesk integrates with prominent services and solutions such as the following:

  • Zoho
  • Slack
  • Amazon S3 Bucket
  • Twilio
  • Google SSO
  • G Suite
  • to
  • LiveChat
  • WHMCS

Spiraldesk can also synchronize with more applications via its REST API.

Spiraldesk average rating:

Average score
5/5 (1 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Manesh Madhav

PROS: A nice tool that has a user-friendly graphical interface and is easy to navigate and use. Plenty of features to please most users. Features are distributed in such a way to access most important functions. Spiral Desk licensing part is cost effective compared to other competitive products.

CONS: Expecting a more user-friendly Mobile Application for ticket management.

Reviewed 10 months ago

Read full review >

The least favorable review

Manesh Madhav

PROS: A nice tool that has a user-friendly graphical interface and is easy to navigate and use. Plenty of features to please most users. Features are distributed in such a way to access most important functions. Spiral Desk licensing part is cost effective compared to other competitive products.

CONS: Expecting a more user-friendly Mobile Application for ticket management.

Reviewed 10 months ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Nice option for managing user requests.

Read full review >
Manesh Madhav
4/5

Overall impression

5/5

Customer Support

5/5

Value for Money

4/5

Ease of Use

Published on: 25.04.2019 Company Size: More than 100 Employees Industry: N/A

PROS: A nice tool that has a user-friendly graphical interface and is easy to navigate and use. Plenty of features to please most users. Features are distributed in such a way to access most important functions. Spiral Desk licensing part is cost effective compared to other competitive products.

CONS: Expecting a more user-friendly Mobile Application for ticket management.

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Reviewed By Louie Andre
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