Allows me to reach out and interact effectively with my audience.

What are the best aspects of this product?

It provides my team with the ability to publish various content into different social media channels to promote brand awareness. It gives us the capability to start a conversation, upload videos, start a series of blogs, and post it in our accounts, hoping to get more people to react to our content. Our current workflow is much smoother and faster than before, thus allowing us to provide real-time responses to our clients, which helps us set higher standards for our customer service.

What aspects are problematic or could work better?

Learning materials and modules are very sensitive materials that should not be sold easily using social media platforms. There are scenarios wherein our goods were plagiarized by some of our competitors and sold at a lower price. The value of our hard work has been disregarded, and our employees feel demoralized. I suggest not to overuse Sprinklr and be more careful in sharing content so that our products remain safe at all times.

What specific problems in your company were solved by this product?

It is easy to see what is going on with all of our accounts. We have several employees who are tasked to reply to all queries and escalate/resolve urgent concerns within twenty-four hours.

Are you a current user of this product?

No