It allows me to multi-task efficiently.

What are the best aspects of this product?

My job requires me to take good care of all social media accounts by promoting our brand, uploading content, and chatting with our customers. Using Sprinklr gives me an advantage by making my work more manageable because I only have to open one platform. This allows me to multitask faster and focus on my job better. I feel proud because I am now capable of resolving complex issues without the need to call back our customers.

What aspects are problematic or could work better?

I need to have a fast and stable connection to address the latency issues that I am experiencing. There are times that I cannot open multiple social media accounts, which is one of the reasons why I won’t be able to reply to queries ASAP.

What specific problems in your company were solved by this product?

I can multi-task and handle more work than what the client has assigned me to do. I can say that I am now more skilled in answering queries within a specific time frame.

Are you a current user of this product?

No