It gives us the capability to monitor how our products and services are trending via social media.

What are the best aspects of this product?

It is a very simple and straightforward tool meant to schedule and boost social media content. It gives our team the chance to collaborate on how to solve customer issues and improve our service.

What aspects are problematic or could work better?

We had issues when it comes to rules engines because it is new to us. No one from the team can figure it out, so we had to call customer service and ask for help.

What specific problems in your company were solved by this product?

It promotes better engagement with our target audience. It helps us come up with more practical ideas to strengthen our brand and provide excellent customer service.

Are you a current user of this product?

No