It is one of the smartest tools that allow us to manage multiple social media sites by adding content and addressing clients.

What are the best aspects of this product?

This app is known for having one of the best and intuitive features in terms of marketing content. Also, it comes with a reporting source that gives feeds me the necessary data to compare and analyze our trending content across all social media sites. I can quickly identify our successes and make a list of our opportunities and action plans.

What aspects are problematic or could work better?

Sprinklr should work on developing their trend analysis report because we highly rely on our data to help us figure out how to serve our clients better. It would be nice if they can allow us to post multiple content in one platform in one day to boost more views and reacts.

What specific problems in your company were solved by this product?

We were able to come up with creative ideas to help make our content a few notches up. Ever since we started subscribing to Sprinklr, it has helped increase our awareness of what other people think about our brand. Social media is indeed a powerful tool to promote our company, so we should also use it to our advantage by working hard to resolve our customers' concerns by responding to all their feedback one by one.

Are you a current user of this product?

No