Reaching out to clients is made easy using our Sprinklr platform.

What are the best aspects of this product?

One of the main advantages of using Sprinklr is it gives us bigger visibility of all the social media platforms that we handle to promote our business. Using a single platform allows us to multitask and view updates faster than logging in to each platform individually. With this kind of technology, we are confident that we can produce better products and effectively communicate with clients from all over the world. I am happy and grateful that Sprinklr allowed us to expand our business and provide excellent service through the power of social media marketing.

What aspects are problematic or could work better?

We often use Sprinklr in our desktops and laptops; however, we would like to encourage some of our employees to work off-site to improve their productivity. It would be nice to access Sprinklr through their cellphones without going through some severe issues besides latency. Allowing us to work anywhere can bring some positive changes to our company because we would now have the capability to provide solutions 24/7.

What specific problems in your company were solved by this product?

Sprinklr is very useful in helping us identify and resolve a multitude of issues we are not aware of. Aside from the customer hotline that we maintain, we also have email and chat support. But I guess that these channels are not enough to serve our clients. I realized that more than fifty percent of our clients would instead vent out their concerns on social media rather than call us. So we decided to make use of Sprinklr to improve the way we communicate with our clients and collaborate with our team members as well.

Are you a current user of this product?

No