We aim to provide a better service using this platform.

What are the best aspects of this product?

I like the interface a lot. It is so much better than the one that we had before. I didn’t have a hard time adjusting to Sprinklr, so I recommend it to others as well.

What aspects are problematic or could work better?

The system can work slow when uploading content at the same time, especially videos. I suggest to upload them at specific intervals for things to work smoothly.

What specific problems in your company were solved by this product?

We have visibility over the needs and wants of our customers. We usually get little to no feedback at with regards to our products unless we conduct surveys. Using Sprinklr allows us to do things better and provide solutions to a wide array of issues before things blow out of proportion and become trending in social media.

Are you a current user of this product?

No