User review
of Squaretalk
Powerfull call center solution
-
by Vadim Rokhman
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Squaretalk is an easy-to-use call center solution that offers simplicity and flexibility. Its robust reporting features provide a clear and comprehensive view of performance metrics. Furthermore, it seamlessly integrates with Salesforce, making it a valuable tool for businesses relying on CRM systems.
What aspects are problematic or could work better?
A potential downside for some users is the lack of an Apple version of Squaretalk's Softphone. A MacOS-compatible version would significantly improve the tool's accessibility for Apple users.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Technology and Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
FEATURE DETAILS
Call Management
3-Way Calling amazing
5
Call Blocking amazing
5
Call Forwarding amazing
5
Call Hunt amazing
5
Call Return (*69) amazing
5
Call Transfer amazing
5
Call Queuing amazing
5
Caller ID amazing
5
Caller ID with Name amazing
5
Redialing amazing
5
Simultaneous Rings amazing
5
Speed Dial amazing
5
Advanced VoIP Features
Keep Number For Life amazing
5
PC to Phone Option amazing
5
Telemarketer Blocking amazing
5
Area Code Selection amazing
5
Contact Lists amazing
5
Enhanced Voicemail amazing
5
Line Unavailable Forward amazing
5
Repeat Dial if Busy amazing
5
Toll Free Numbers amazing
5
Distinctive Ringing amazing
5
Extra Virtual Numbers amazing
5
Multi-Ring amazing
5
Return Call amazing
5
Travel Globally amazing
5
Caller ID Blocking amazing
5
Do Not Disturb amazing
5
International Blocking amazing
5
Online Account Management amazing
5
Speed Dialing amazing
5
Unlimited to US/Canada amazing
5
SMS amazing
5
