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Squaretalk Review
What is Squaretalk?
Squaretalk is a cloud-based communications platform that offers multiple tools to help businesses connect and engage with customers. Squaretalk is designed to improve team collaboration, even for businesses with employees working from home.
The platform comes with tools that include a cloud call center, a predictive dialer, a multi-channel messaging tool, and a custom workflow builder. These tools are easy to deploy and provide utmost protection to clients’ sensitive information.
An important tool provided by Squaretalk is Axiom Cloud PBX, a cloud-hosted contact center with advanced features such as IVR, intelligent skill-based routing, and automatic call distribution. To complement this cloud call center, Squaretalk also offers Matrix, a predictive dialer capable of agent prioritization and lead targeting.
Another useful module provided by Squaretalk is Express, which supports multi-channel messaging. Through Express, users can use SMS marketing to engage with customers while remaining compliant with privacy standards.
Meanwhile, through Lynx, Squaretalk’s automation platform, users can integrate more than a hundred apps and customize any workflow. Users can also automate repetitive tasks and save time. For added convenience, Squaretalk offers native integrations with platforms like Salesforce, Freshdesk, Slack, and monday.com.
Squaretalk comes in three paid pricing plans to help businesses pick a package that best suits their needs and budget.
Show MoreOverview of Squaretalk Benefits
More efficient customer support
Squaretalk supports businesses in improving customer service levels through Axiom Cloud PBX, a cloud contact center tool. This tool uses intelligent skill-based routing and automatic call distribution to ensure that calls are routed to the team members with the right expertise. The tool also provides unlimited call recording capabilities to ensure easier monitoring.
Increased talk time and sales
Squaretalk also comes with Matrix, a predictive dialing solution that determines contacts most likely to answer calls. The tool also connects leads to agents based on agents’ skill levels, time zones, and lead scoring. These recommendations give agents a better chance at turning leads into customers.
Improved SMS rates and deliverability
Through Express, Squaretalk provides a multi-channel messaging system for streamlining SMS marketing workflows. Users can enjoy a 98% open rate for SMS, track the delivery of each message, and use one virtual local number for all outgoing SMS to customers.
Boost productivity through automation
Squaretalk also helps businesses improve productivity through Lynx, a custom workflow builder that integrates with third-party software to automate tasks and workflows. Lynx enables no-code integrations to ensure ease of use as well as help teams work on more important tasks.
Powerful security for client information
The platform ensures the safety and protection of sensitive data, especially client information. Squaretalk is also designed to be compliant with privacy standards and regulations, including TCPA, STIR/SHAKEN, and GDPR.
Show MoreOverview of Squaretalk Features
- Cloud call center
- Skill-based call routing
- Queue callback
- IVR
- Unlimited call recording
- Predictive dialer
- Lead targeting
- Agent meeting reminders
- Agent prioritization
- Multi-channel messaging
- Bulk SMS and SMS marketing
- Track outreach
- Short link tracking
- Virtual number management
- Workflow automation
- Computer telephony integration
Squaretalk Position In Our Categories
Because companies have particular business demands, it is logical that they avoid paying for a one-size-fits-all, ideal software solution. Needless to say, it is futile to try to pinpoint such application even among well-known software systems. The practical step to do can be to spell out the several key factors which call for a consideration including essential features, budget, technical skill levels of the users, company size, etc. The second step is, you should do the product research to a full extent. Browse over these Squaretalk evaluations and look over each of the software products in your list in detail. Such all-encompassing product research ensure you steer clear of unfit applications and choose the system which includes all the aspects your business requires.
Position of Squaretalk in our main categories:
TOP
100
Squaretalk is one of the top 100 Communications Software products
TOP
100
Squaretalk is one of the 100 Customer Support Software products
Each company is different, and may need a special VoIP Software solution that will be designed for their company size, type of customers and employees and even specific industry they deal with. We advise you don't count on locating a perfect services that is going to work for every business regardless of their background is. It may be a good idea to read a few Squaretalk VoIP Software reviews first and even then you should pay attention to what the service is intended to do for your company and your employees. Do you require a simple and straightforward service with only basic features? Will you actually make use of the advanced functionalities required by experts and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it will be much easier to find a reliable app that will match your budget.
How Much Does Squaretalk Cost?
Squaretalk Pricing Plans:
Free Trial
Axiom (Cloud PBX)
$15/user/month
Matrix (Predictive Dialer)
$30/user/month
Combined Platform
custom pricing
What are Squaretalk pricing details?
Squaretalk Pricing Plans:
Free Trial
Axiom (Cloud PBX)
$15/user/month
Matrix (Predictive Dialer)
$30/user/month
Combined Platform
custom pricing
Squaretalk is available in three paid plans: Axiom (Cloud PBX), Matrix (Predictive Dialer), and a Combined Platform. Below are the details on the features included in these plans.
Axiom (Cloud PBX) – Starting at $15/user/month, billed annually
- Minimum of 5 users
- IVR (virtual receptionist)
- Real-time client dashboard
- Advanced reporting and visibility
- Automated call distribution (ACD)
- Intelligent call routing
- Unlimited inbound calls
- Smart call queuing
- Voicemail to email
- Click-to-dial
- CRMs and app integration
- Custom on-hold music
- Queue callback
- SMS reporting
Matrix (Predictive Dialer) – Starting at $30/user/month, billed annually
- Smart predictive dialing
- Intelligent outbound routing
- Answering machine detection
- Smart lead recycling
- Dynamic reset of leads
- Appointment call automation
- Smart leads ranking
- Agent ranking by skill
- Script-on-screen
- Campaign & list management
- Web callback
- Real-time DNC list management
- Disposition timers & redials
- Time zone rules dialing
- Smart redial strategies
Combined Platform – custom pricing
- All Axiom (Cloud PBX) and Matrix (Predictive Dialer) features, plus
- Dedicated account manager
- Developer support
- Bring your own carrier
- VIP support
- Custom API
- Unlimited number of callers in queue
- Unlimited call recording
- Unlimited concurrent calls
User Satisfaction
Positive Social Media Mentions
43
Negative Social Media Mentions
2
We know that when you decide to buy a VoIP Software it’s important not only to find out how experts score it in their reviews, but also to discover if the real clients and companies that bought it are actually satisfied with the service. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that aggregates customer reviews, comments and Squaretalk reviews across a vast array of social media sites. The information is then displayed in a simple to understand way revealing how many clients had positive and negative experience with Squaretalk. With that information available you should be prepared to make an informed business decision that you won’t regret.
Video
Technical details
Devices Supported
- Windows
- Web-based
Deployment
- Cloud Hosted
Language Support
- English
Pricing Model
- Monthly payment
- Annual Subscription
- Quote-based
Customer Types
- Large Enterprises
- Medium Business
What Support Does This Vendor Offer?
- phone
- live support
- training
- tickets
What integrations are available for Squaretalk?
Through Lynx, Squaretalk easily integrates with various third-party software, including:
- Salesforce
- Hubspot
- Freshdesk
- Dropbox
- Zoho
- Zendesk
- Telegram
- Spotify
- Mailchimp
- Gmail
- Teams
- Zoom
- Slack
- Discord
- Monday
- WordPress
- Google Sheets
Squaretalk User Reviews
Squaretalk average rating:
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Write your own review of this product
ADD A REVIEWThe most favorable review
PROS: A simple to learn and use, as well as incredibly adaptable. We were able to swiftly onboard and get the crew up and running without a lot of training. Their customer service and sales staff were also really helpful.
CONS: There isn\\\\\\\'t anything to hate about this. They are there when we have problems and ensure that we have as little downtime as possible.
The least favorable review
PROS: Seamless integration with our CRM, customizable dashboard, user-friendly interface, excellent reporting, great support
CONS: It would be great if there was a native softphone app for mac
More reviews from 3 actual users:
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Latest
- Latest
- Most useful
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- Most negative
Powerfull call center solution
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 17.04.2023
Company Size: More than 100 Employees
Industry: Information Technology and Services
PROS: Squaretalk is an easy-to-use call center solution that offers simplicity and flexibility. Its robust reporting features provide a clear and comprehensive view of performance metrics. Furthermore, it seamlessly integrates with Salesforce, making it a valuable tool for businesses relying on CRM systems.
CONS: A potential downside for some users is the lack of an Apple version of Squaretalk's Softphone. A MacOS-compatible version would significantly improve the tool's accessibility for Apple users.
A fantastic Platform for your Business
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.06.2022
Company Size: 11-50 Employees
Industry: Animation
PROS: A simple to learn and use, as well as incredibly adaptable. We were able to swiftly onboard and get the crew up and running without a lot of training. Their customer service and sales staff were also really helpful.
CONS: There isn\\\\\\\'t anything to hate about this. They are there when we have problems and ensure that we have as little downtime as possible.
Vendor reply
Thank you for the feedback, it's always a pleasure to hear when our customers have a positive experience with our product. We're glad that Squaretalk was able to work for you and your team. Customer service is a vital part of our vision, and we want to make sure that your experience with Squaretalk is as seamless as possible, so please keep us updated on how you're going with Squaretalk and if we can be of any assistance
Powerful integrations and amazing support team!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.06.2022
Company Size: More than 100 Employees
Industry: Real Estate
PROS: Seamless integration with our CRM, customizable dashboard, user-friendly interface, excellent reporting, great support
CONS: It would be great if there was a native softphone app for mac
Vendor reply
Thank you for taking the time to share your experience – we are always looking for feedback and it's great to hear about how Squaretalk has helped you. This is what we're here for and we're glad that you've found a good fit with us. We always strive to provide the best experience, features, and support. Please don't hesitate to reach out if you ever need anything!
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Squaretalk user reviews
Powerfull call center solution
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 17.04.2023
Company Size: More than 100 Employees
Industry: Information Technology and Services
A fantastic Platform for your Business
Read full review >
5/5
Overall impression
5/5
Customer Support
5/5
Value for Money
5/5
Ease of Use
Published on: 24.06.2022
Company Size: 11-50 Employees
Industry: Animation
Powerful integrations and amazing support team!
Read full review >
4/5
Overall impression
5/5
Customer Support
4/5
Value for Money
4/5
Ease of Use
Published on: 13.06.2022
Company Size: More than 100 Employees
Industry: Real Estate
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