- Home Payment Gateway Providers Stripe The worst credit card processing ever
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User review
of Stripe
The worst credit card processing ever
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Never
1 out of 7
COST EFFICENCY Awful
1out of 7
OVERALL IMPRESSION very poor
1out of 5
EASE OF USE very poor
1out of 5
CUSTOMER SUPPORT very poor
1out of 5
PROS & CONS
What are the best aspects of this product?
Nothing, they don't give any docs for developers or marketers for how to deal with the API or any legal actions concerning the disputes and refunds.
What aspects are problematic or could work better?
The main problem is they are not dominating their own business, because they are only partners of some banks, and their banks only give the total right to the buyer even if you getting scammed by your own buyers, you can send all the evidences you want, the buyer always wins.
What features/services would you like to see in future versions of this product?
They need to deal with all major credit cards, not only for 20 countries.
What specific problems in your company were solved by this product?
Nothing was solved for me, they blocked my 2 Stripe Accounts for no reason. Nothing (your account balance will be placed on reserve for the next 90 days,) actually they don't have any reason to do that, I have 0 disputes, and 0 risky payments because of their RADAR feature which is useless if they handle the risk and get your account blocked after that.
I don't recommend you guys to risk your business with those guys until if you want your earnings get blocked for 90 days.
Are you a current user of this product?
No
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
1-10 Employees
What is your industry?
Consumer Electronics
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
2checkout
Why did you decide to change it?
when a buy needs to pay something they get them outside my website, and that's something old and i don't want it anymore in my online businesses
Are you satisfied with the change?
i regret, because stripe was worst
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 hour
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- It helps us to operate our online store and eliminate store space and other requirements a physical shop.
- It comes bundled with shopping cart software.
- It enables us to reach a wider customer base on the internet.
- It helps us make all transactions secure and protected.
- It ensures all transactions are error-free and processed in quick time.
PRICING & COSTS
What is your total annual cost for using this product?
1000
How long is your contract with the vendor?
Unlimited
FEATURE DETAILS
Security Features
Encryption mediocre
2
PCI compliance mediocre
2
Secure online payment mediocre
2
Alerts
Custom SMS and email notification very poor
1
Payment reminders very poor
1
Other Features
Payment information storage very poor
1
Recurring billing very poor
1
Virtual terminal very poor
1
API tools and developer information very poor
1
Accounting integration very poor
1
Daily settlement and reporting very poor
1
Audit trail history very poor
1
Real-time visibility very poor
1
Customization very poor
1
