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User review of SuccessFactors

Valuable choice for your business, but with certain support reservations

- by Glenn

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I'd tell the SF team to proud of what they do, I've ever seen so many capabilities wrapped in a single product. One could see from the very first moment that the system was designed by amazing professionals with history of knowledge and business experience.

What aspects are problematic or could work better?

I'll be frank to prosepective users, support is not reliable! Some team members didn't even know it existed, they wandered between layers and tried multiple times until an issue was resolved. Their release management could also use some improvement, it breaks my processes when I really don't expect it.

What specific problems in your company were solved by this product?

It's not like we are some trend maniacs, but online HR Talent is something you can’t stay behind with. It is simply indispensible to track performance, at least to appreciate work well done. It saves our time, and it makes merits and bonuses go seamlessly.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I advised the company to purchase it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Insurance

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

just me

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.