“Seamless implementation & responsive support”

What are the best aspects of this product?

Implementing Sumo was seamless and pretty straight-forward. Their Implementation and Support reps are very technical with Salesforce, so any unforeseen complications can be resolved without needing to hire a SF consultant.

What aspects are problematic or could work better?

Not much. They're open to feature requests and are responsive to getting those implemented once the use case is understood. Sometimes there are small changes in version releases that reset settings that aren't communicated ahead of time, but that's usually an easy explanation to provide to end users.

What features/services would you like to see in future versions of this product?

Would prefer more notification opens, such as text, email, phone, etc.

What specific problems in your company were solved by this product?

Salesforce CRM is an important aspect of our daily operations, we need a native solution in order to eliminate any security, integration, and sync issues.

Are you a current user of this product?

No