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User review of SumUp Air

NEVER use Sumup. They defraud small businesses and you have no power to fight them

- by Anonymous Reviewer

USER SATISFACTION

RECOMMENDATION
1 out of 7
Never
COST EFFICENCY
1out of 7
Awful
OVERALL IMPRESSION
1out of 5
very poor
EASE OF USE
3out of 5
ok
CUSTOMER SUPPORT
1out of 5
very poor

PROS & CONS

What are the best aspects of this product?

Easy to install. Shipping is fast. Car reader looks well made.

What aspects are problematic or could work better?

They defraud small businesses and you have no power to fight them, because their Terms & Conditions are written to give them total power to exploit you. Check other reviews and you’ll see we are the norm and not the exception.

Read their terms and conditions here https://sumup.ie/terms.” - In Term 15, it said: “We may at any time suspend or terminate and close your Account for any or No REASON at ANY TIME”. What they don’t tell you is that they will wait until there is at least €2,000 in your account first before they suspend you. AND “following the effective termination of your Account you shall immediately pay SumUp all amounts owed by you under these Terms and we shall equally pay you all amounts owed by us under these Terms. Notwithstanding the aforementioned provision, we are entitled to withhold the Reserve until the Account is finally settled, including any potential Chargebacks, but in any case not exceeding thirteen (13) months after effective termination. Translated : this means they will withhold YOUR money for between 6 -13 MONTHS and that’s exactly what they did to us.
Here’s my story, and you can find hundreds like me. We are a new, small Irish-based business that sells paintings - we just launched after investing substantial to purchase the paintings up front ie. cash is critical to us. Sumup approved our application, sold us the card reader, processed the €1 test transactions and sent us the money within 24 hours as we selected daily settlement . Over the space of a week we made sales totally €2,200. As no payments appeared in our account, we contacted Sumup multiple times and were told *everything is fine - keep using the card reader - the payment will appear shortly”. Then, disaster - we have been rejected as our business model does not meet their Terms & Conditions and we need to stop using the card reader. Massive inconvenience as we obviously don’t have a backup solution. Now here is the unbelievable piece. Not only have they completely failed us as a supplier, but they refuse to give us OUR money for 6 months. I verified with them and they admitted that every single one of our card transactions were fully and successfully processed. This in my language is FRAUD. Where a large company bullies a startup is the worst form of malpractice. No doubt they will post a reply to this - but read around and you’ll see this is common practice for them. Do not use Sumup.

What features/services would you like to see in future versions of this product?

They have to improve their service to meet lowest standard of honest, transparent and fair to be allowed into the market.

What specific problems in your company were solved by this product?

Allow customer make a payment with card.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

1-10 Employees

What is your industry?

Arts and Crafts

USAGE & IMPLEMENTATION

Did your company use a different software before this one?

no

How did your company implement this product?

on premise

How long did it take to set up this product?

less than 1 hour

How many people in your company actively use this product?

just me

What is the primary use of this product in your company?

mostly B2C

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It improves customer convenience.

PRICING & COSTS

What was the cost of implementing this product?

The cost of buying car reader. But now potential business loss are euro 10K.

What is your total annual cost for using this product?

POotential business loss are euro 10K.

How long is your contract with the vendor?

1 month

Did you get any discount for this product? How much?

No

FEATURE DETAILS

Offline transactions
1
very poor
Advanced fraud protection
1
very poor
Reporting
3
ok
Product description
3
ok
Passcode security
2
mediocre
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