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SumUp Air Review

SumUp Air
Our score: 8.6 User satisfaction: 100%

What is SumUp Air?

SumUp Air is an EMV card reader and contactless payment solution. With just one device, businesses can accept any manner of payment, whether through NFC, EMV chip, magnetic stripe, and even Apple Pay and Android Pay.

With SumUp Air, stores never have to turn away a customer ever again due to their payment method preference. It’s also easily managed as it can connect to devices via Bluetooth.

Plus, SumUp Air is a reliable device. It is equipped with a Li-ion battery that can last for hours and once it needs to be charged, it only requires a micro-USB cable and a charging port.

Overview of SumUp Air Benefits

Multiple Payment Methods

With SumUp Air, businesses can cater to a wide range of customers who have different payment method preferences. The card reading device works with any card, regardless of their type, and even with Apple Pay and Android Pay.

Mobile Transactions

SumUp Air is a mobile device and can be brought to businesses anywhere. This is especially helpful when they are going to fairs to sell their wares. Plus, the universal card reader has a Li-ion battery that can last long hours and can be easily charged anywhere as it has a micro-USB charging port.

Smart Inputs

SumUp Air comes with a dedicated mobile app that can be easily downloaded from the Apple App Store or Android Play. This lets businesses seamlessly input the amount that needs to be paid before they swipe, insert, or tap cards to the device.

Employee Account Management

SumUp Air cannot be used just by anyone without prior authorization. For employees to even utilize the device, an account must first be created for them to control their privileges. And in case owners and managers want to allow their employees to be able to do more with the SumUp Air device and app, they can have their permissions amended by contacting the support team.

Bank Payouts & Reports

Payments made with SumUp Air are immediately channeled to the business’s bank account within the day. If they prefer to make the payouts weekly or monthly instead, they can modify the setting by getting in touch with support.

Transactions made with SumUp Air are automatically recorded in the system and detailed information can be accessed in the business’ sumup.me account. This is where they can review the day’s sales, including their invoices.

Receipts

Businesses can provide receipts to their customers via SMS or email, or they can print a physical one for free. This lets their buyers keep track of their purchases and it can also be used to resolve item or payment issues.

Overview of SumUp Air Features

  • EMV Card Reading
  • Magnetic Stripe Card Reading
  • NFC Transactions
  • Apple Pay Payments
  • Android Pay Payments
  • Sales History
  • Bank Account Linking
  • Bank Payouts
  • Bank Payout Reports
  • Invoices
  • Receipts
  • Employee Accounts

SumUp Air Position In Our Categories

Because businesses have their own business-related needs, it is only logical they avoid subscribing to an all-in-one, “perfect” business application. Regardless, it would be almost impossible to come across such an app even among sought-after software solutions.
The right step to do can be to note down the various main factors which entail consideration like important features, packages, technical skill capability of staff members, business size, etc. Then, you must do the research through and through. Browse through some SumUp Air analyses and explore each of the software solutions in your shortlist in detail. Such detailed research ensure you weed out poorly fit apps and choose the one which delivers all the tools you require business requires in sustaining growth.

Position of SumUp Air in our main categories:

TOP 20

SumUp Air is one of the top 20 Mobile Payment Systems products

If you are interested in SumUp Air it may also be beneficial to investigate other subcategories of Mobile Payment Systems gathered in our base of B2B software reviews.

There are well-liked and widely used systems in each software category. But are they necessarily the best fit for your organization’s unique requirements? A trendy software product may have thousands of customers, but does it present what you need? For this reason, do not blindly invest in popular systems. Read at least a few SumUp Air Mobile Payment Systems reviews and consider the elements that you want in the software such as the cost, main features, available integrations etc. Then, select a few solutions that fit your wants. Try out the free trials of these products, read online comments, get explanations from the seller, and do your investigation thoroughly. This in-depth research is certain to help you find the best software platform for your firm’s unique wants.

How Much Does SumUp Air Cost?

SumUp Air Pricing Plans:

Free Trial

SumUp Air

$69.00

Transaction fee

2.65%

SumUp Air offers a one-time payment of  $69.00 and charges a 2.65% fee for each successful transaction.  There are no other enterprise pricing plans.

  • 30-Day Money-Back Guarantee
  • One-Off Payment
  • One-Year Warranty

 

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Mobile Payment Systems it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SumUp Air reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SumUp Air. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • Dutch
  • Polish
  • Swedish

Pricing Model

  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SumUp Air Comparisons

SumUp Air user reviews

NEVER use Sumup. They defraud small businesses and you have no power to fight them

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 23.04.2018 Company Size: 1-10 Employees Industry: Arts and Crafts

What are SumUp Air pricing details?

SumUp Air Pricing Plans:

Free Trial

SumUp Air

$69.00

Transaction fee

2.65%

SumUp Air offers a one-time payment of  $69.00 and charges a 2.65% fee for each successful transaction.  There are no other enterprise pricing plans.

  • 30-Day Money-Back Guarantee
  • One-Off Payment
  • One-Year Warranty

 

What integrations are available for SumUp Air?

No information available.

SumUp Air average rating:

Average score
1.5/5 (1 user reviews)
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: Easy to install. Shipping is fast. Car reader looks well made.

CONS: They defraud small businesses and you have no power to fight them, because their Terms & Conditions are written to give them total power to exploit you. Check other reviews and you’ll see we are the norm and not the exception. Read their terms and conditions here https://sumup.ie/terms.” - In Term 15, it said: “We may at any time suspend or terminate and close your Account for any or No REASON at ANY TIME”. What they don’t tell you is that they will wait until there is at least €2,000 in your account first before they suspend you. AND “following the effective termination of your Account you shall immediately pay SumUp all amounts owed by you under these Terms and we shall equally pay you all amounts owed by us under these Terms. Notwithstanding the aforementioned provision, we are entitled to withhold the Reserve until the Account is finally settled, including any potential Chargebacks, but in any case not exceeding thirteen (13) months after effective termination. Translated : this means they will withhold YOUR money for between 6 -13 MONTHS and that’s exactly what they did to us. Here’s my story, and you can find hundreds like me. We are a new, small Irish-based business that sells paintings - we just launched after investing substantial to purchase the paintings up front ie. cash is critical to us. Sumup approved our application, sold us the card reader, processed the €1 test transactions and sent us the money within 24 hours as we selected daily settlement . Over the space of a week we made sales totally €2,200. As no payments appeared in our account, we contacted Sumup multiple times and were told *everything is fine - keep using the card reader - the payment will appear shortly”. Then, disaster - we have been rejected as our business model does not meet their Terms & Conditions and we need to stop using the card reader. Massive inconvenience as we obviously don’t have a backup solution. Now here is the unbelievable piece. Not only have they completely failed us as a supplier, but they refuse to give us OUR money for 6 months. I verified with them and they admitted that every single one of our card transactions were fully and successfully processed. This in my language is FRAUD. Where a large company bullies a startup is the worst form of malpractice. No doubt they will post a reply to this - but read around and you’ll see this is common practice for them. Do not use Sumup.

Reviewed 1 year ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: Easy to install. Shipping is fast. Car reader looks well made.

CONS: They defraud small businesses and you have no power to fight them, because their Terms & Conditions are written to give them total power to exploit you. Check other reviews and you’ll see we are the norm and not the exception. Read their terms and conditions here https://sumup.ie/terms.” - In Term 15, it said: “We may at any time suspend or terminate and close your Account for any or No REASON at ANY TIME”. What they don’t tell you is that they will wait until there is at least €2,000 in your account first before they suspend you. AND “following the effective termination of your Account you shall immediately pay SumUp all amounts owed by you under these Terms and we shall equally pay you all amounts owed by us under these Terms. Notwithstanding the aforementioned provision, we are entitled to withhold the Reserve until the Account is finally settled, including any potential Chargebacks, but in any case not exceeding thirteen (13) months after effective termination. Translated : this means they will withhold YOUR money for between 6 -13 MONTHS and that’s exactly what they did to us. Here’s my story, and you can find hundreds like me. We are a new, small Irish-based business that sells paintings - we just launched after investing substantial to purchase the paintings up front ie. cash is critical to us. Sumup approved our application, sold us the card reader, processed the €1 test transactions and sent us the money within 24 hours as we selected daily settlement . Over the space of a week we made sales totally €2,200. As no payments appeared in our account, we contacted Sumup multiple times and were told *everything is fine - keep using the card reader - the payment will appear shortly”. Then, disaster - we have been rejected as our business model does not meet their Terms & Conditions and we need to stop using the card reader. Massive inconvenience as we obviously don’t have a backup solution. Now here is the unbelievable piece. Not only have they completely failed us as a supplier, but they refuse to give us OUR money for 6 months. I verified with them and they admitted that every single one of our card transactions were fully and successfully processed. This in my language is FRAUD. Where a large company bullies a startup is the worst form of malpractice. No doubt they will post a reply to this - but read around and you’ll see this is common practice for them. Do not use Sumup.

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

NEVER use Sumup. They defraud small businesses and you have no power to fight them

Read full review >
Anonymous Reviewer
1/5

Overall Impression

1/5

Customer Support

1/5

Value for Money

3/5

Ease of Use

Published on: 23.04.2018 Company Size: 1-10 Employees Industry: Arts and Crafts

PROS: Easy to install. Shipping is fast. Car reader looks well made.

CONS: They defraud small businesses and you have no power to fight them, because their Terms & Conditions are written to give them total power to exploit you. Check other reviews and you’ll see we are the norm and not the exception. Read their terms and conditions here https://sumup.ie/terms.” - In Term 15, it said: “We may at any time suspend or terminate and close your Account for any or No REASON at ANY TIME”. What they don’t tell you is that they will wait until there is at least €2,000 in your account first before they suspend you. AND “following the effective termination of your Account you shall immediately pay SumUp all amounts owed by you under these Terms and we shall equally pay you all amounts owed by us under these Terms. Notwithstanding the aforementioned provision, we are entitled to withhold the Reserve until the Account is finally settled, including any potential Chargebacks, but in any case not exceeding thirteen (13) months after effective termination. Translated : this means they will withhold YOUR money for between 6 -13 MONTHS and that’s exactly what they did to us. Here’s my story, and you can find hundreds like me. We are a new, small Irish-based business that sells paintings - we just launched after investing substantial to purchase the paintings up front ie. cash is critical to us. Sumup approved our application, sold us the card reader, processed the €1 test transactions and sent us the money within 24 hours as we selected daily settlement . Over the space of a week we made sales totally €2,200. As no payments appeared in our account, we contacted Sumup multiple times and were told *everything is fine - keep using the card reader - the payment will appear shortly”. Then, disaster - we have been rejected as our business model does not meet their Terms & Conditions and we need to stop using the card reader. Massive inconvenience as we obviously don’t have a backup solution. Now here is the unbelievable piece. Not only have they completely failed us as a supplier, but they refuse to give us OUR money for 6 months. I verified with them and they admitted that every single one of our card transactions were fully and successfully processed. This in my language is FRAUD. Where a large company bullies a startup is the worst form of malpractice. No doubt they will post a reply to this - but read around and you’ll see this is common practice for them. Do not use Sumup.

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Reviewed By Nestor Gilbert
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