What are the best aspects of this product?
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.
What aspects are problematic or could work better?
The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.
What specific problems in your company were solved by this product?
SupportEngine enables us to easily track and know where things are. The asset documentation functionality is great for audits, legal software compliance and reporting.
Are you a current user of this product?
What is your role with this product?
How long have you been using this product?
Less than 1 year
What is your company size?
More than 100 Employees
What is your industry?
Did your company use a different software before this one?
How many people in your company actively use this product?
How long is your contract with the vendor?