Price

$795

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ManageEngine SupportCenter Plus REVIEW

CRM Software

3 user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is a web-based CRM and customer support app that enables companies to effectively manage their account and contact information, customer tickets and service contracts. It helps you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal allows your customers to submit tickets, track them, search the knowledge base and run reports.

Overview of ManageEngine SupportCenter Plus Benefits

Multi-Channel Communication

You can use channels such as phone, email, social media and portal. Get a single view of customer interaction irrespective of the communication mode they choose.

Email Response Management

Track and manage all your customer emails as trouble tickets effectively with a strong email management system.

Business Units

The app enables each division of your company define their product or service specific configuration and work as independent units.

Time Tracking and Customer Billing

Track the time spent for all customers at a single place. Use filters to drill down the time entries.

Computer Telephony Integration

Impress your customers by offering a superior customer experience by integrating your telephony systems to SupportCenter Plus.

Overview of ManageEngine SupportCenter Plus Features

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

ManageEngine SupportCenter Plus Position In Our Categories

Position of ManageEngine SupportCenter Plus in our main categories:

100

ManageEngine SupportCenter Plus is one of the top 100 CRM Software products

100

ManageEngine SupportCenter Plus is one of the top 100
CRM Software products


If you are considering ManageEngine SupportCenter Plus it might also be beneficial to check out other subcategories of Best CRM Software collected in our base of B2B software reviews.Customer Service Software, Online CRM Software, Social CRM Software

Every enterprise has different requirements and needs a system that can be customized for their size, kind of employees and clients, and the particular industry they are in. For these reasons, no software can offer perfect tools out-of-the-box. When you look for a software app, first be sure what you require it for. Read some ManageEngine SupportCenter Plus reviews and ask yourself do you need basic tools or do you need sophisticated tools? Are there any industry-specific functionalities that you are searching for? Obtain the answers to these questions to assist your search. There are lots of aspects that you need to mull over and these include your finances, specific business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the platform that offers all that you need to enhance your organization effectiveness and productivity.

How Much Does ManageEngine SupportCenter Plus Cost?

ManageEngine SupportCenter Plus Pricing Plans:

Standard Edition – Subscription Model

  • License fee starts from $795 for 2 Support Representatives with 3 Business Units

Enterprise Edition – Subscription Model

  • License fee starts from $995 for 2 Support Representatives with 10 Business Units

Unlimited Edition – Subscription Model

  • License fee is $35,000 for Unlimited Support Representatives

Standard Edition – Multi-Language – Subscription Model

  • License fee is $30 for Standard Edition Support per Technician

Professional Edition – Multi-Language – Subscription Model

  • License fee starts from $955 for 2 Support Representatives with 3 Business Units

Enterprise Edition – Multi-Language – Subscription Model

  • License fee starts from $1,495 for 2 Support Representatives with 10 Business Units

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ManageEngine SupportCenter Plus reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ManageEngine SupportCenter Plus. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

63

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • USA
  • UK
  • Canada
  • China
  • Germany
  • India
  • Japan
Pricing Model
  • Free
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

ManageEngine SupportCenter Plus User Reviews


Trisha 4 months ago
Verified
user



Darryl 5 months ago
Verified
user


What are ManageEngine SupportCenter Plus pricing details?

ManageEngine SupportCenter Plus Pricing Plans:

Standard Edition – Subscription Model

  • License fee starts from $795 for 2 Support Representatives with 3 Business Units

Enterprise Edition – Subscription Model

  • License fee starts from $995 for 2 Support Representatives with 10 Business Units

Unlimited Edition – Subscription Model

  • License fee is $35,000 for Unlimited Support Representatives

Standard Edition – Multi-Language – Subscription Model

  • License fee is $30 for Standard Edition Support per Technician

Professional Edition – Multi-Language – Subscription Model

  • License fee starts from $955 for 2 Support Representatives with 3 Business Units

Enterprise Edition – Multi-Language – Subscription Model

  • License fee starts from $1,495 for 2 Support Representatives with 10 Business Units

What integrations are available for ManageEngine SupportCenter Plus?

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration

User reviews


User reviews in total: 3

1
2
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0

Average Rating:

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The most favorable review

Darryl

5 months ago


Pros:
SupportEngine's best feature is its awesome, responsive, knowledgeable support team.

Cons:
The software doesn't have an asset management functionality.

The least favorable review

Trisha

4 months ago


Pros:
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.

Cons:
The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.

Published 4 months ago
Verified
user
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management...



What do you think about this review? Great Poor
Published 5 months ago
Verified
user
SupportEngine's best feature is its awesome, responsive, knowledgeable support team.



What do you think about this review? Great Poor
Published 7 months ago
Verified
user
SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the...



What do you think about this review? Great Poor

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