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ManageEngine SupportCenter Plus Review

ManageEngine SupportCenter Plus
Our score: 8.6 User satisfaction: 100%

What is ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is a web-based CRM and customer support app that enables companies to effectively manage their account and contact information, customer tickets and service contracts. It helps you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal allows your customers to submit tickets, track them, search the knowledge base and run reports.

Overview of ManageEngine SupportCenter Plus Benefits

Multi-Channel Communication

You can use channels such as phone, email, social media and portal. Get a single view of customer interaction irrespective of the communication mode they choose.

Email Response Management

Track and manage all your customer emails as trouble tickets effectively with a strong email management system.

Business Units

The app enables each division of your company define their product or service specific configuration and work as independent units.

Time Tracking and Customer Billing

Track the time spent for all customers at a single place. Use filters to drill down the time entries.

Computer Telephony Integration

Impress your customers by offering a superior customer experience by integrating your telephony systems to SupportCenter Plus.

Overview of ManageEngine SupportCenter Plus Features

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

ManageEngine SupportCenter Plus Position In Our Categories

Because businesses have particular business requirements, it is only reasonable that they avoid getting a one-size-fits-all, ideal software product. At any rate, it would be futile to try to chance on such application even among branded software solutions. The sensible step to undertake should be to take note of the varied essential functions which merit scrutiny such as major features, budget, technical skill ability of staff, company size, etc. Next, you should do your product research to a full extent. Read some of these ManageEngine SupportCenter Plus review articles and check out each of the applications in your list more closely. Such detailed research ascertain you drop mismatched software solutions and subscribe to the system that delivers all the tools you require business requires.

Position of ManageEngine SupportCenter Plus in our main categories:

TOP 100

ManageEngine SupportCenter Plus is one of the top 100 CRM Software products

If you are interested in ManageEngine SupportCenter Plus it could also be a good idea to analyze other subcategories of CRM Software listed in our base of SaaS software reviews.

Each company is different, and can require a special CRM Software solution that will be adjusted to their company size, type of customers and employees and even particular industry they support. You should not count on getting a perfect solution that is going to be suitable for every company regardless of their background is. It may be a good idea to read a few ManageEngine SupportCenter Plus CRM Software reviews first and even then you should pay attention to what the software is supposed to do for your company and your workers. Do you require an easy and intuitive solution with just basic functions? Will you really use the advanced tools required by experts and big enterprises? Are there any specific features that are especially beneficial for the industry you work in? If you ask yourself these questions it is going to be much easier to find a reliable service that will match your budget.

How Much Does ManageEngine SupportCenter Plus Cost?

ManageEngine SupportCenter Plus Pricing Plans:

Free Trial

Standard up to 5 technicians

Free

Standard 10 Support Representatives

$2,295

Professional

$945

Enterprise

$1,195

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

User Satisfaction

Positive Social Media Mentions 1
Negative Social Media Mentions 0

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ManageEngine SupportCenter Plus reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ManageEngine SupportCenter Plus. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

  • On Premise

Language Support

  • English

Pricing Model

  • Free
  • One-time payment

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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ManageEngine SupportCenter Plus Comparisons

ManageEngine SupportCenter Plus user reviews

So Far A Positive Experience

Read full review >
Trisha
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: Financial Services

SupportCenter Plus Personal Thoughts

Read full review >
Amy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2019 Company Size: 11-50 Employees Industry: Information Technology

Fast and Effective

Read full review >
Darryl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Information Services

What are ManageEngine SupportCenter Plus pricing details?

ManageEngine SupportCenter Plus Pricing Plans:

Free Trial

Standard up to 5 technicians

Free

Standard 10 Support Representatives

$2,295

Professional

$945

Enterprise

$1,195

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

What integrations are available for ManageEngine SupportCenter Plus?

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration

ManageEngine SupportCenter Plus average rating:

Average score
4.8/5 (3 user reviews)
4/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Darryl

PROS: SupportEngine's best feature is its awesome, responsive, knowledgeable support team.

CONS: The software doesn't have an asset management functionality.

Reviewed 7 months ago

Read full review >

The least favorable review

Amy

PROS: SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.

CONS: There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.

Reviewed 6 months ago

Read full review >

More reviews from 3 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

So Far A Positive Experience

Read full review >
Trisha
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 02.10.2019 Company Size: More than 100 Employees Industry: Financial Services

PROS: SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management solution. The agent-based platform is also great thing as it auto populates fields based on the scanned information.

CONS: The system may be quite rigid in several areas, especially in multi- editing, organizing, and categorizing assets.

What do you think about this review? Great Poor

SupportCenter Plus Personal Thoughts

Read full review >
Amy
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.10.2019 Company Size: 11-50 Employees Industry: Information Technology

PROS: SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.

CONS: There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.

What do you think about this review? Great Poor

Fast and Effective

Read full review >
Darryl
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2019 Company Size: 11-50 Employees Industry: Information Services

PROS: SupportEngine's best feature is its awesome, responsive, knowledgeable support team.

CONS: The software doesn't have an asset management functionality.

What do you think about this review? Great Poor
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Reviewed By Louie Andre
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