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ManageEngine SupportCenter Plus REVIEW

CRM Software

3 user reviews
USER SATISFACTION 100%
OUR SCORE 8.6

What is ManageEngine SupportCenter Plus?

ManageEngine SupportCenter Plus is a web-based CRM and customer support app that enables companies to effectively manage their account and contact information, customer tickets and service contracts. It helps you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal allows your customers to submit tickets, track them, search the knowledge base and run reports.

Overview of ManageEngine SupportCenter Plus Benefits

Multi-Channel Communication

You can use channels such as phone, email, social media and portal. Get a single view of customer interaction irrespective of the communication mode they choose.

Email Response Management

Track and manage all your customer emails as trouble tickets effectively with a strong email management system.

Business Units

The app enables each division of your company define their product or service specific configuration and work as independent units.

Time Tracking and Customer Billing

Track the time spent for all customers at a single place. Use filters to drill down the time entries.

Computer Telephony Integration

Impress your customers by offering a superior customer experience by integrating your telephony systems to SupportCenter Plus.

Overview of ManageEngine SupportCenter Plus Features

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

ManageEngine SupportCenter Plus Position In Our Categories

Position of ManageEngine SupportCenter Plus in our main categories:

100

ManageEngine SupportCenter Plus is one of the top 100 CRM Softwareproducts

100

ManageEngine SupportCenter Plus is one of the 100
CRM Software products


If you are considering ManageEngine SupportCenter Plus it may also be sensible to analyze other subcategories of Best CRM Software listed in our base of B2B software reviews.Online CRM Software, Social CRM Software, Feedback & Reviews Management Software

Every organization has different wants and requires a system that can be customized for their size, kind of workers and clients, and the specific industry they are in. For these reasons, no software can proffer perfect tools off-the-shelf. When you try to find a software app, first be sure what you need it for. Read some ManageEngine SupportCenter Plus reviews and ask yourself do you desire basic functionality or do you require complex tools? Are there any industry-specific features that you are searching for? Get the answers to these questions to aid your search. There are lots of aspects that you need to reflect on and these include your finances, specific business needs, your company size, integration requirements etc. Take your time, use a few free trials, and finally choose the system that provides all that you require to boost your organization competence and productivity.

How Much Does ManageEngine SupportCenter Plus Cost?

ManageEngine SupportCenter Plus Pricing Plans:
Free trial
Standard up to 5 technicians
Free
Standard 10 Support Representatives
$2,295
Professional
$945
Enterprise
$1,195

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

User Satisfaction

We realize that when you make a decision to buy CRM Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and ManageEngine SupportCenter Plus reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with ManageEngine SupportCenter Plus. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

1

NEGATIVE SOCIAL MENTIONS

0

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile
Language Support
  • English
Pricing Model
  • Free
  • One-time payment
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

ManageEngine SupportCenter Plus User Reviews

Darryl

12 months ago
Verified
user


Trisha

What are ManageEngine SupportCenter Plus pricing details?

ManageEngine SupportCenter Plus Pricing Plans:
Free trial
Standard up to 5 technicians
Free
Standard 10 Support Representatives
$2,295
Professional
$945
Enterprise
$1,195

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

What integrations are available for ManageEngine SupportCenter Plus?

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration

User reviews


User reviews in total: 3

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Average Rating:

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The most favorable review

Darryl

12 months ago


Pros: SupportEngine's best feature is its awesome, responsive, knowledgeable support team.

Cons: The software doesn't have an asset management functionality.

The least favorable review

Amy

12 months ago


Pros: SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the system for accurate professional service hours billing. I love how I can customize my reports as well.

Cons: There are certain features I think should be improved upon. For instance, I can't edit anything on the summary window for the account after opening it from the account ticket. If I need to update the account, I have to go through multiple steps, from saving the ticket, go the accounts section, search for the account, etc. It would have been easier if I could go to the account page and modify the information there.

Published 12 months ago
Verified
user
SupportEngine Plus makes it easy for us to create, close, and respond to tickets. The system is also ideal in tracking content and multiple accounts. I also rely on the...



What do you think about this review? Great Poor
Published 12 months ago
Verified
user
SupportEngine's best feature is its awesome, responsive, knowledgeable support team.



What do you think about this review? Great Poor
Published 1 year ago
Verified
user
SupportEngine's web-based approach makes it easy for for multiple users to manage their assets. I know because I used to work with an application-based asset management...



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