- Home Remote Support Software Surfly Our top choice for web based collaboration in sales/support
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User review
of Surfly
Our top choice for web based collaboration in sales/support
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
No learning curve! Just as easy a clicking and scrolling around the web.
What aspects are problematic or could work better?
Would like to see easier integration to websites. Custom, whitelabel.
What features/services would you like to see in future versions of this product?
Voice only option.
What specific problems in your company were solved by this product?
Ability to meet, collaboration and bring others into a discussion on the fly.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I made the decision to purchase it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Real Estate
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Skype and Hangouts
Why did you decide to change it?
Not enough interactive options.
Are you satisfied with the change?
Yes! Very much.
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
$2000
What is your total annual cost for using this product?
$4000
Did you get any discount for this product? How much?
20%
FEATURE DETAILS
Basic Remote Support Features
Web-Based Technician Console amazing
5
Two-Way Screensharing amazing
5
File Transfer very good
4
Instant Chat amazing
5
Security
Supports Any Operating System amazing
5
Web-Based Solution amazing
5
Multiple Invite Options amazing
5
Firewall Friendly amazing
5
SSL and 128-bit AES Encryption amazing
5
Antivirus Compatible amazing
5
Customization and Management
User Management very good
4
Rebranding ok
3
Customer Widget very good
4
Reports ok
3
Browser Extensions and Apps very good
4
