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Surfly Review

Surfly
Our score: 8.3 User satisfaction: 100%

What is Surfly?

Surfly is a co-browsing tool that lets individuals and business users share their browsing experience with clients, collaborators, colleagues, or any interested third party without having to download any special software into their system. This online application is very simple and straightforward, enabling even novice users to instantly acquaint themselves with the tool and start co-sharing their browsers.

Co-browsing allows you to share your browser with other people even if they are far removed from your location. It is a perfect way to provide instructions to a loved on on how to use Facebook or walking a client through your new business application. For travel agents, Surfly is useful in sharing albums of scenic images with tourists. The tool lets you do all that and a lot more, and all you need to do is visit their website and start a session.

Overview of Surfly Benefits

With Surfly, you have access to unlimited possibilities. You can use the system to deliver better and effective support services to your clients. With its co-browsing capabilities, you can work hand-in-hand with your customers, providing them instructions and guiding them step by step in real time. As you can see what’s going on on their screen, you can easily help them take the necessary actions on how to fill in the forms, buy items from an online store, or troubleshoot their gaming device and more.

Surfly helps you give your customers the ultimate shopping experience and impacts your sales positively. By being able to work with your customers directly and see what they have on their screen, you speed up their shopping process and encourage them to finalize the sale. Surfly is an effective tool for various industries such as banking, financial services, travel, e-commerce, and more.

Are your clients having a hard time with your products or online apps? Surfly lets you perform remote consulting and training. You can provide instructions on how to use a product’s specific feature or how to fully utilize their coupons and more. On top of that, you can use Surfly as a marketing tool where you can show and demonstrate a product’s capabilities and encourage them to make the purchase.

Overview of Surfly Features

  • Realtime Collaboration
  • Complete Integration Freedom
  • Chat Integration
  • Website Integration
  • Advice Portals
  • Flow Customization
  • Product Integration

What Problems Will Surfly Solve?

Optimizing the sales process and marketing funnel – With Surfly co-browsing solution, you can walk customers through the customer journey. For example, Agents can help visitors on the website fill out complicated forms. Agents can be trained to up-sell, cross-sell, and encourage opt-in for future sales opportunities.

Reducing Handling time – With Surfly you can improve agent productivity and customer satisfaction. Agents can co-browse with customers to solve issues in real-time. Surfly’s co-browsing solution helps to quickly, efficiently resolve the first time call in or chat with a contact center agent. The solution helps agents to quickly understand customers’ needs.

Educating prospects about their products – Surfly co-browsing solution is beneficial when a company is launching new online services or updating existing tools. For example: when specific customer segments are having trouble using certain tools. IE. “Internet of things” products. Educating customers on how to utilize the companies resources can encourage long-term adoption of self-service.

Awards & Quality Certificates

An award given to products that have recently entered the market but are already becoming very popular
This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.

Surfly Position In Our Categories

Keeping in mind businesses have special business demands, it is only practical that they steer clear of deciding on a one-size-fits-all, “perfect” business program. Nevertheless, it would be difficult to discover such an app even among sought-after software systems.
The clever step to do should be to note down the several important aspects that merit inspection including major features, price terms, skill levels of staff, organizational size, etc. Then, you must do your research through and through. Have a look at these Surfly review articles and scrutinize each of the solutions in your shortlist in detail. Such well-rounded research can make sure you drop unfit software products and pay for the system which includes all the function your company requires.

Position of Surfly in our main categories:

TOP 200

Surfly is one of the top 200 Collaboration Software products

TOP 100

Surfly is one of the 100 Customer Support Software products

Surfly is also listed in the following subcategories:

Every business has its own characteristics, and can require a specific Remote Support Software solution that will be adjusted to their business size, type of customers and staff and even individual niche they cater to. You should not count on getting a perfect software that will be suitable for every business regardless of their background is. It may be a good idea to read a few Surfly Remote Support Software reviews first and even then you should keep in mind what the solution is supposed to do for your company and your employees. Do you require an easy and straightforward app with just elementary functions? Will you really use the advanced functionalities needed by pros and big enterprises? Are there any particular features that are especially beneficial for the industry you operate in? If you ask yourself these questions it is going to be much easier to get a reliable software that will fit your budget.

How Much Does Surfly Cost?

Surfly Pricing Plans:

Free Trial

Pro

€16/user/month

Business

€26/user/month

Enterprise

€561/user/month

Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Pro – €16/user/month

  • Outbound Only
  • Unlimited Sessions
  • Video Chat
  • Collaboration Tools

Business – €26/user/month

  • All Pro features
  • Website Integration
  • Rebrandable
  • On-Premise (Optional)

Enterprise – €561/user/month

  • All Business Features
  • OEM Whitelabel

User Satisfaction

Positive Social Media Mentions 40
Negative Social Media Mentions 0

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Surfly reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Surfly. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Surfly Comparisons

Surfly user reviews

Our top choice for web based collaboration in sales/support

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.04.2018 Company Size: 11-50 Employees Industry: Real Estate

What are Surfly pricing details?

Surfly Pricing Plans:

Free Trial

Pro

€16/user/month

Business

€26/user/month

Enterprise

€561/user/month

Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Pro – €16/user/month

  • Outbound Only
  • Unlimited Sessions
  • Video Chat
  • Collaboration Tools

Business – €26/user/month

  • All Pro features
  • Website Integration
  • Rebrandable
  • On-Premise (Optional)

Enterprise – €561/user/month

  • All Business Features
  • OEM Whitelabel

What integrations are available for Surfly?

Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.

Surfly average rating:

Average score
5/5 (1 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: No learning curve! Just as easy a clicking and scrolling around the web.

CONS: Would like to see easier integration to websites. Custom, whitelabel.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: No learning curve! Just as easy a clicking and scrolling around the web.

CONS: Would like to see easier integration to websites. Custom, whitelabel.

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Our top choice for web based collaboration in sales/support

Read full review >
Anonymous Reviewer
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.04.2018 Company Size: 11-50 Employees Industry: Real Estate

PROS: No learning curve! Just as easy a clicking and scrolling around the web.

CONS: Would like to see easier integration to websites. Custom, whitelabel.

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Reviewed By Jenny Chang
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