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Surfly Review

Surfly
Our score: 8.3 User satisfaction: N/A

What is Surfly?

Surfly is a co-browsing tool that lets individuals and business users share their browsing experience with clients, collaborators, colleagues, or any interested third party without having to download any special software into their system. This online application is very simple and straightforward, enabling even novice users to instantly acquaint themselves with the tool and start co-sharing their browsers.

Co-browsing allows you to share your browser with other people even if they are far removed from your location. It is a perfect way to provide instructions to a loved on on how to use Facebook or walking a client through your new business application. For travel agents, Surfly is useful in sharing albums of scenic images with tourists. The tool lets you do all that and a lot more, and all you need to do is visit their website and start a session.

Overview of Surfly Benefits

With Surfly, you have access to unlimited possibilities. You can use the system to deliver better and effective support services to your clients. With its co-browsing capabilities, you can work hand-in-hand with your customers, providing them instructions and guiding them step by step in real time. As you can see what’s going on on their screen, you can easily help them take the necessary actions on how to fill in the forms, buy items from an online store, or troubleshoot their gaming device and more.

Surfly helps you give your customers the ultimate shopping experience and impacts your sales positively. By being able to work with your customers directly and see what they have on their screen, you speed up their shopping process and encourage them to finalize the sale. Surfly is an effective tool for various industries such as banking, financial services, travel, e-commerce, and more.

Are your clients having a hard time with your products or online apps? Surfly lets you perform remote consulting and training. You can provide instructions on how to use a product’s specific feature or how to fully utilize their coupons and more. On top of that, you can use Surfly as a marketing tool where you can show and demonstrate a product’s capabilities and encourage them to make the purchase.

Overview of Surfly Features

  • Realtime Collaboration
  • Complete Integration Freedom
  • Chat Integration
  • Website Integration
  • Advice Portals
  • Flow Customization
  • Product Integration

What Problems Will Surfly Solve?

Optimizing the sales process and marketing funnel – With Surfly co-browsing solution, you can walk customers through the customer journey. For example, Agents can help visitors on the website fill out complicated forms. Agents can be trained to up-sell, cross-sell, and encourage opt-in for future sales opportunities.

Reducing Handling time – With Surfly you can improve agent productivity and customer satisfaction. Agents can co-browse with customers to solve issues in real-time. Surfly’s co-browsing solution helps to quickly, efficiently resolve the first time call in or chat with a contact center agent. The solution helps agents to quickly understand customers’ needs.

Educating prospects about their products – Surfly co-browsing solution is beneficial when a company is launching new online services or updating existing tools. For example: when specific customer segments are having trouble using certain tools. IE. “Internet of things” products. Educating customers on how to utilize the companies resources can encourage long-term adoption of self-service.

Surfly Position In Our Categories

Because businesses have distinct business-related requirements, it is only prudent they avoid buying an all-encompassing, ideal business application. Nonetheless, it is hard to try to pinpoint such application even among recognizable software systems. The reasonable thing to do is to narrow down the numerous key factors which necessitate inspection like key features, pricing, technical skill ability of staff members, company size, etc. Next, you should conduct your research through and through. Go over some Surfly evaluations and check out the other software systems in your shortlist more closely. Such comprehensive product investigation guarantee you circumvent mismatched apps and buy the one that delivers all the features you require company requires.

Position of Surfly in our main categories:

TOP 200

Surfly is one of the top 200 Collaboration Software products

TOP 100

Surfly is one of the 100 Customer Support Software products

Surfly is also listed in the following subcategories:

There are popular and widely used applications in each software group. But are they necessarily the best fit for your organization’s special wants? A trendy software application may have thousands of users, but does it present what you require? For this reason, do not blindly spend on popular systems. Read at least a few Surfly Remote Support Software reviews and consider the aspects that you wish to have in the software such as the price, main tools, available integrations etc. Then, shortlist a few systems that fit your needs. Try out the free trials of these products, read online opinions, get information from the maker, and do your homework systematically. This exhaustive research is sure to help you choose the best software platform for your firm’s specific requirements.

How Much Does Surfly Cost?

Surfly Pricing Plans:

Free Trial

Pro

€16/user/month

Business

€26/user/month

Enterprise

€561/user/month

Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Pro – €16/user/month

  • Outbound Only
  • Unlimited Sessions
  • Video Chat
  • Collaboration Tools

Business – €26/user/month

  • All Pro features
  • Website Integration
  • Rebrandable
  • On-Premise (Optional)

Enterprise – €561/user/month

  • All Business Features
  • OEM Whitelabel

User Satisfaction

Positive Social Media Mentions 0
Negative Social Media Mentions 0

We realize that when you make a decision to buy Remote Support Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Surfly reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Surfly. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted
  • Open API

Language Support

  • English

Pricing Model

  • Monthly payment
  • Annual Subscription

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Surfly Comparisons

Surfly user reviews

Our top choice for web based collaboration in sales/support

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.04.2018 Company Size: 11-50 Employees Industry: Real Estate

What are Surfly pricing details?

Surfly Pricing Plans:

Free Trial

Pro

€16/user/month

Business

€26/user/month

Enterprise

€561/user/month

Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Pro – €16/user/month

  • Outbound Only
  • Unlimited Sessions
  • Video Chat
  • Collaboration Tools

Business – €26/user/month

  • All Pro features
  • Website Integration
  • Rebrandable
  • On-Premise (Optional)

Enterprise – €561/user/month

  • All Business Features
  • OEM Whitelabel

What integrations are available for Surfly?

Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.

Surfly average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Anonymous Reviewer

PROS: No learning curve! Just as easy a clicking and scrolling around the web.

CONS: Would like to see easier integration to websites. Custom, whitelabel.

Reviewed 2 years ago

Read full review >

The least favorable review

Anonymous Reviewer

PROS: No learning curve! Just as easy a clicking and scrolling around the web.

CONS: Would like to see easier integration to websites. Custom, whitelabel.

Reviewed 2 years ago

Read full review >

More reviews from 1 actual users:

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  • Latest
  • Most useful
  • Most positive
  • Most negative

Our top choice for web based collaboration in sales/support

Read full review >
Anonymous Reviewer
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.04.2018 Company Size: 11-50 Employees Industry: Real Estate

PROS: No learning curve! Just as easy a clicking and scrolling around the web.

CONS: Would like to see easier integration to websites. Custom, whitelabel.

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Reviewed By Jenny Chang
Page last modified
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