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User review of Survaider

Great tool for managing multiple locations

- by Leon Pedru

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

I get to monitor all my locations at a single place, which saves a lot of time and helps in prioritising. We were also able to measure and benchmark key attributes across locations automatically. Earlier this was a monthly manual affair.

What aspects are problematic or could work better?

Sometimes adding a new attribute or location takes some time. Other than that, everything looks good for now

What features/services would you like to see in future versions of this product?

integration with our support tool

What specific problems in your company were solved by this product?

We use this product to aggregate and analyse customer opinions for operations

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

1-3 years

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Restaurants

USAGE & IMPLEMENTATION

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 day

How many people in your company actively use this product?

several employees

What is the primary use of this product in your company?

mostly B2B

EFFECT ON BUSINESS GOALS:

How did using this product affect your business goals?

  • It helps to improve customer satisfaction
  • It assists us to deliver a personalized customer experience
  • It enables us to analyze customer data to understand their needs

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

Feedback management
4
very good
Survey management
4
very good
Ticket management
3
ok
Collaboration and teamwork
5
amazing
Integrations and API
4
very good
Customer self-service
4
very good
Reporting and analytics
5
amazing
Customer segmentation
4
very good
Knowledge management
4
very good
Trend analysis
5
amazing