What are the best aspects of this product?
I get to monitor all my locations at a single place, which saves a lot of time and helps in prioritising. We were also able to measure and benchmark key attributes across locations automatically. Earlier this was a monthly manual affair.
What aspects are problematic or could work better?
Sometimes adding a new attribute or location takes some time. Other than that, everything looks good for now
What features/services would you like to see in future versions of this product?
integration with our support tool
What specific problems in your company were solved by this product?
We use this product to aggregate and analyse customer opinions for operations
Are you a current user of this product?
Yes
What is your role with this product?
How long have you been using this product?
1-3 years
What is your company size?
More than 100 Employees
What is your industry?
Restaurants
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
How did using this product affect your business goals?
How long is your contract with the vendor?
1 year
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