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Survaider Review

Survaider
Our score: 8.0 User satisfaction: 100%

What is Survaider?

Survaider is a powerful customer opinion aggregator that can pull information from all kinds of channels. It lets you keep a pulse on your reputation with your target audience for you to act on them accordingly. On top of that, you can accurately track your NPS and other metrics in real-time. Thus, you are better able to solve relevant issues to maintain or increase your score.

Additionally, Survaider lets you examine the competition. It lets you track your rival businesses and benchmark your scores across different performance indicators. With this, you know how you stack up against them and in what area so you can strategize to change those.

Overview of Survaider Benefits

Omni-Channel Data Aggregation

Survaider is a powerful customer opinion aggregator. It can draw information from a wide range of sources beginning with social media, CRM, helpdesk solutions, and more. This lets you keep your customers or users’ feedback from all channels in one place.

Custom Data Breakdown

With Survaider, you can divide customer data into various custom aspects that are specific to your industry. That is because customers have differing concerns that you should address separately but efficiently, which is why the solution lets you manage multifarious information in one place.

Automatic Issue Assignment

Save time on assigning issues to individuals, teams, or departments. Survaider automatically takes care of that for the streamlined and quick resolution of customer concerns and problems.

Team Collaboration

Survaider has an in-built team collaboration module replete with tools necessary for inter-departmental cooperation. As such, your team can do away with long-winding email threads and messages on non-corporate channels such as WhatsApp. Instead, you can utilize the solution to make sure everyone is working on their tasks while remaining aware of the progress of other teams so they can act on situations accordingly.

Indicative NPS

Survaider is the sole platform that can provide you with an indicative NPS. It does this by pulling information from different channels to provide you with a clear and concise view of your standing with your target audience.

Granular Analytics

With Survaider, you have within easy access a powerful AI engine that can offer you granular insights into your business. This lets you channel your efforts in the right directions to keep your operations streamlined and your customers happy.

Overview of Survaider Features

  • Opinion Monitoring
  • Review Management
  • Surveys
  • Real-Time NPS Tracking
  • Social Monitoring
  • Ticketing
  • Business Insights
  • Competitor Analysis
  • Team Collaboration

What Problems Will Survaider Solve?

1) Increased Online Reputation

When you let negative customer opinions slide, it can cause your overall online reputation to decline. However, with Survaider, you can instantly act on every negative customer review. That is because the solution lets you monitor mentions of your business in different channels to help you make sure your customers remain satisfied.

2) Prevent Revenue Leakage

Low ratings and rankings of your business can lead to revenue leakage. That is why Survaider helps you aggregate customer opinions from review websites, social media, emails, feedback forms, and other sources in a single place. Other than that, the application enables you to set rules for you to be notified of any new review in real-time.

3) Real-Time Conversation Monitoring

With Survaider, you can listen on and act on everything that is being said about your business on social media in real time. This lets you access the right customer data at the right time so you can take control of the conversation. Additionally, the application has a ticketing module where you can automatically create tickets from customer feedback regardless of their source. It also has an automatic escalation feature to help you resolve issues on time.

Awards & Quality Certificates

This certificate is granted to products that offer especially good user experience. We evaluate how easy it is to start using the product and how well-designed its interface and features are to facilitate the work process.
An award given to products that have recently entered the market but are already becoming very popular

Survaider Position In Our Categories

Because companies have special business-related requirements, it is only practical they avoid preferring a one-size-fits-all, ideal business program. Be that as it may, it would be almost impossible to come across such an app even among popular software systems. The practical thing to undertake would be to set down the varied major aspects which necessitate analysis like critical features, price terms, technical skill aptitude of staff members, company size, etc. After which, you should perform the product research fully. Have a look at some Survaider analyses and scrutinize each of the software options in your list in detail. Such all-encompassing research ensure you stay away from poorly fit apps and select the one which meets all the benefits your business requires for optimal results.

Position of Survaider in our main categories:

TOP 50

Survaider is one of the top 50 Customer Experience Management Software products

If you are interested in Survaider it might also be beneficial to investigate other subcategories of Customer Experience Management Software gathered in our base of SaaS software reviews.

Each company has different requirements and needs a system that can be personalized for their size, kind of employees and customers, and the specific industry they are in. For these reasons, no system can proffer perfect tools off-the-shelf. When you search a software system, first be sure what you want it for. Read some Survaider Customer Experience Management Software reviews and ask yourself do you need basic tools or do you require advanced tools? Are there any industry-specific tools that you are searching for? Get the answers to these questions to assist your search. There are plenty of elements that you need to consider and these include your budget, specific business requirements, your company size, integration needs etc. Take your time, use a few free trials, and finally select the app that provides all that you need to enhance your company competence and productivity.

How Much Does Survaider Cost?

Survaider Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Survaider helps you know what your customers want and get a pulse of their satisfaction levels. If you are interested in the solution, you can ask for a no-commitment demo and for custom enterprise pricing by phone, email, or web form.

User Satisfaction

Positive Social Media Mentions 2
Negative Social Media Mentions 0

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Survaider reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Survaider. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Quote-based

Customer Types

  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Survaider Comparisons

Survaider user reviews

Great tool for managing multiple locations

Read full review >
Leon Pedru
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2019 Company Size: More than 100 Employees Industry: Restaurants

What are Survaider pricing details?

Survaider Pricing Plans:

Free Trial

Quote-based Plan

Contact vendor

Survaider helps you know what your customers want and get a pulse of their satisfaction levels. If you are interested in the solution, you can ask for a no-commitment demo and for custom enterprise pricing by phone, email, or web form.

What integrations are available for Survaider?

Survaider can connect with Google My Business and Sugar CRM.

Survaider average rating:

Average score
5/5 (1 user reviews)
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Leon Pedru

PROS: I get to monitor all my locations at a single place, which saves a lot of time and helps in prioritising. We were also able to measure and benchmark key attributes across locations automatically. Earlier this was a monthly manual affair.

CONS: Sometimes adding a new attribute or location takes some time. Other than that, everything looks good for now

Reviewed 1 year ago

Read full review >

The least favorable review

Leon Pedru

PROS: I get to monitor all my locations at a single place, which saves a lot of time and helps in prioritising. We were also able to measure and benchmark key attributes across locations automatically. Earlier this was a monthly manual affair.

CONS: Sometimes adding a new attribute or location takes some time. Other than that, everything looks good for now

Reviewed 1 year ago

Read full review >

More reviews from 1 actual users:

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Great tool for managing multiple locations

Read full review >
Leon Pedru
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.02.2019 Company Size: More than 100 Employees Industry: Restaurants

PROS: I get to monitor all my locations at a single place, which saves a lot of time and helps in prioritising. We were also able to measure and benchmark key attributes across locations automatically. Earlier this was a monthly manual affair.

CONS: Sometimes adding a new attribute or location takes some time. Other than that, everything looks good for now

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Reviewed By Louie Andre
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