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Survaider REVIEW

Customer Experience Management Software

1 user review

What is Survaider?

Survaider is a powerful customer opinion aggregator that can pull information from all kinds of channels. It lets you keep a pulse on your reputation with your target audience for you to act on them accordingly. On top of that, you can accurately track your NPS and other metrics in real-time. Thus, you are better able to solve relevant issues to maintain or increase your score.

Additionally, Survaider lets you examine the competition. It lets you track your rival businesses and benchmark your scores across different performance indicators. With this, you know how you stack up against them and in what area so you can strategize to change those.

Overview of Survaider Benefits

Omni-Channel Data Aggregation

Survaider is a powerful customer opinion aggregator. It can draw information from a wide range of sources beginning with social media, CRM, helpdesk solutions, and more. This lets you keep your customers or users’ feedback from all channels in one place.

Custom Data Breakdown

With Survaider, you can divide customer data into various custom aspects that are specific to your industry. That is because customers have differing concerns that you should address separately but efficiently, which is why the solution lets you manage multifarious information in one place.

Automatic Issue Assignment

Save time on assigning issues to individuals, teams, or departments. Survaider automatically takes care of that for the streamlined and quick resolution of customer concerns and problems.

Team Collaboration

Survaider has an in-built team collaboration module replete with tools necessary for inter-departmental cooperation. As such, your team can do away with long-winding email threads and messages on non-corporate channels such as WhatsApp. Instead, you can utilize the solution to make sure everyone is working on their tasks while remaining aware of the progress of other teams so they can act on situations accordingly.

Indicative NPS

Survaider is the sole platform that can provide you with an indicative NPS. It does this by pulling information from different channels to provide you with a clear and concise view of your standing with your target audience.

Granular Analytics

With Survaider, you have within easy access a powerful AI engine that can offer you granular insights into your business. This lets you channel your efforts in the right directions to keep your operations streamlined and your customers happy.

Overview of Survaider Features

  • Opinion Monitoring
  • Review Management
  • Surveys
  • Real-Time NPS Tracking
  • Social Monitoring
  • Ticketing
  • Business Insights
  • Competitor Analysis
  • Team Collaboration

What Problems Will Survaider Solve?

1) Increased Online Reputation

When you let negative customer opinions slide, it can cause your overall online reputation to decline. However, with Survaider, you can instantly act on every negative customer review. That is because the solution lets you monitor mentions of your business in different channels to help you make sure your customers remain satisfied.

2) Prevent Revenue Leakage

Low ratings and rankings of your business can lead to revenue leakage. That is why Survaider helps you aggregate customer opinions from review websites, social media, emails, feedback forms, and other sources in a single place. Other than that, the application enables you to set rules for you to be notified of any new review in real-time.

3) Real-Time Conversation Monitoring

With Survaider, you can listen on and act on everything that is being said about your business on social media in real time. This lets you access the right customer data at the right time so you can take control of the conversation. Additionally, the application has a ticketing module where you can automatically create tickets from customer feedback regardless of their source. It also has an automatic escalation feature to help you resolve issues on time.

Awards & Quality Certificates


Survaider Position In Our Categories

Position of Survaider in our main categories:


Survaider is one of the top 100 Customer Experience Management Softwareproducts


Survaider is one of the 100
Customer Experience Management Software products

If you are interested in Survaider it may also be beneficial to check out other subcategories of Best Customer Experience Management Software listed in our base of B2B software reviews.

Every business has its own characteristics, and may require a special Customer Experience Management Software solution that will be adjusted to their company size, type of clients and staff and even individual industry they cater to. It's not wise to count on getting an ideal services that is going to be suitable for each business regardless of their history is. It may be a good idea to read a few Survaider reviews first and even then you should keep in mind what the software is intended to do for your business and your workers. Do you need an easy and intuitive service with just essential features? Will you actually use the advanced functionalities required by pros and big enterprises? Are there any specific tools that are especially useful for the industry you work in? If you ask yourself these questions it will be much easier to get a reliable software that will match your budget.

How Much Does Survaider Cost?

Survaider Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Survaider helps you know what your customers want and get a pulse of their satisfaction levels. If you are interested in the solution, you can ask for a no-commitment demo and for custom enterprise pricing by phone, email, or web form.

User Satisfaction

We realize that when you make a decision to buy Customer Experience Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Survaider reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Survaider. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.






Technical details

Devices Supported
  • Windows
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
  • Cloud Hosted

What Support Does This Vendor Offer?


Survaider User Reviews

Leon Pedru

What are Survaider pricing details?

Survaider Pricing Plans:
Free trial
Quote-based Plan
Contact vendor

Survaider helps you know what your customers want and get a pulse of their satisfaction levels. If you are interested in the solution, you can ask for a no-commitment demo and for custom enterprise pricing by phone, email, or web form.

What integrations are available for Survaider?

Survaider can connect with Google My Business and Sugar CRM.

User reviews

1 Review


Average Rating:

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Leon Pedru
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Published 5 months ago
I get to monitor all my locations at a single place, which saves a lot of time and helps in prioritising. We were also able to measure and benchmark key attributes across...

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