A Survey Gizmo review

What are the best aspects of this product?

I love its UI. It's easy to make a questionnaire. The Help section is really useful. It didn't take a lot of time for me to start making my own questionnaire. There were some things I wasn't sure about in some areas (NPS, billing cycle, and etc..) but I ended up getting all the answers I need from the Help section without making a call to customer support.

What aspects are problematic or could work better?

I wouldn't say I hate everything about it. But it could use improvement in some areas. For instance, their billing cycle update shouldn't be set to "automatic" on default since each customer has different needs. Next, there has to be some kind of flexiblity when adding questions on the "Thank You" page. SurveyGizmo has the ability to control which kind of questions we should add, otherwise including details of contacts within the primary questionnaired might make it seem like such question is actually part of the questionnaire itself.

What specific problems in your company were solved by this product?

We were able to do a survey on a couple objectives. The first is that whenever a new feature is added, we need to understand the probability of a customer liking it. And the other is finding ways where we can enhance current web and app features in our platform.

Are you a current user of this product?

Yes