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SurveyGizmo Review

SurveyGizmo
Our score: 9.1 User satisfaction: 72%

What is SurveyGizmo?

SurveyGizmo is an online survey solution that makes it easy for businesses of all sorts to create and conduct surveys, polls, quizzes, and questionnaires.  Reaching out to potential and existing customers, managing organizational and employee relationships and conducting academic researches has become convenient through SurveyGizmo.

The customizable interface offered by SurveyGizmo makes it easy for users to offer an interactive experience to their target audience.  Businesses can create charts, pipe data, loop pages with advanced options and features to create a dynamic and enriching survey experience.

With SurveyGizmo, businesses won’t only gather data, but also get to analyze the reports the evaluative tools offered through the interface. Real-time data processing makes the whole process of gathering and analyzing data easier and quicker.

Overview of SurveyGizmo Benefits

One of the most important benefits that SurveyGizmo offers is ease and convenience of conducting surveys through the online platform. In order to get the target audience to fill out the surveys or questionnaires, it’s pivotal that the survey interface is engaging, flexible, and simple. Businesses just need to type in questions into the surveys, the rest of customization, themes and reports are the part of the plans offered by SurveyGizmo.

With SurveyGizmo, surveys and questionnaires can be integrated into other digital and social media platforms. Businesses can also create Twitter and Facebook surveys which can help them reach a wider audience and collect a greater amount of data. Surveys can also be integrated into websites through iFrame or Javascript.  This way a survey gets viral on social media, and offers a great opportunity to connect with the target audience.

There is an endless list of the benefits provided by SurveyGizmo. Additionally, at the end of the survey process, SurveyGizmo offers options to analyze the data through advanced reporting and data export features.  The online data can be exported in the different formats such as excel, PDF, PowerPoint, and Word. As the data gets exported, it can be shared or distributed for a thorough analysis for the purpose of market research, lead generation, marketing campaigns, sales tracking and much more.

Therefore, use this amazing tool whenever you want to obtain any kind of feedback for any kind of audience with just a click.

Overview of SurveyGizmo Features

  • Data Analysis Tools
  • Custom Survey URLs
  • Email Distribution
  • Mobile Survey
  • Embeddable Survey
  • Multiple Question Types
  • Online Survey
  • Offline Response Collection
  • Social Media Integration
  • Site Intercept Survey
  • Paper Survey
  • Question Branching
  • Question Library
  • Phone Survey
  • Skip Logic
  • Templates
  • Kiosk Survey
  • Supports Audio / Images / Video

SurveyGizmo Position In Our Categories

Because businesses have unique business requirements, it is only sensible they abstain from buying an all-encompassing, ”best” solution. Nonetheless, it would be difficult to try to chance on such an app even among sought-after software solutions.
The clever step to do is to write down the numerous critical factors that call for a deliberation like key features, plans, skill capability of staff, company size, etc. Then, you should double down on the product research comprehensively. Have a look at some SurveyGizmo review articles and explore each of the software solutions in your shortlist in detail. Such all-encompassing product investigation makes sure you weed out unfit applications and subscribe to the system that delivers all the aspects you require business requires for optimal results.

Position of SurveyGizmo in our main categories:

TOP 3

SurveyGizmo is one of the top 3 Survey Software products

If you are interested in SurveyGizmo it may also be beneficial to investigate other subcategories of Survey Software collected in our database of B2B software reviews.

Companies have different wants and requirements and no software platform can be perfect in such a situation. It is pointless to try to find a perfect off-the-shelf software product that fulfills all your business needs. The wise thing to do would be to adapt the solution for your special wants, staff member skill levels, finances, and other aspects. For these reasons, do not hurry and invest in well-publicized trendy systems. Though these may be widely used, they may not be the ideal fit for your particular requirements. Do your groundwork, look into each short-listed application in detail, read a few SurveyGizmo Survey Software reviews, call the vendor for clarifications, and finally choose the app that provides what you need.

How Much Does SurveyGizmo Cost?

SurveyGizmo Pricing Plans:

Free Trial

Free

Free

Basic License

$25/month

Standard License

$84/month

Market Research License

$125/month

Full Access License

$166/month

SurveyGizmo gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:

Free – $0

  • Up to 5 pages per survey
  • Up to 25 questions per page
  • Up to 3 active surveys at a time
  • 8 most commonly-used question types
  • 100 responses per survey
  • Standard summary reporting
  • Professional and accessible surveys

Basic License – $25/month (billed annually for $300)

  • Unlimited questions, pages, responses, and surveys
  • Adding additional users to account
  • Over 25 question types
  • Email invitation campaigns
  • Standard reports, publishing, theming, and logic

Standard License – $84/month (billed annually for $1,000)

  • All features included in Basic
  • Import surveys and data from Excel
  • Advanced logic, survey actions, question types, branding, design, project types, publishing, and reporting
  • Standard summary reports
  • Business integrations: API Control, Google Spreadsheets, and Webhooks
  • HIPAA Compliance

Market Research License – $125/month (billed annually for $1,500)

  • All features included in Standard
  • Advanced quotas, structures, research methodology, research question types, and research logic
  • Researcher customizations
  • Data cleaning

Full Access License – $166/month (billed annually for $1,992)

  • All features of Market Research
  • HR 360 review project

User Satisfaction

Positive Social Media Mentions 29
Negative Social Media Mentions 10

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyGizmo reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveyGizmo. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SurveyGizmo Comparisons

SurveyGizmo user reviews

A really great survey tool.

Read full review >
Kellie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: 1-10 Employees Industry: E-Learning

A fantastic survey tool there is!

Read full review >
Will
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: 11-50 Employees Industry: Venture Capital & Private Equity

It has an array of quality survey tools with great functionality.

Read full review >
Roxanne
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.08.2018 Company Size: More than 100 Employees Industry: Museums and Institutions

A reliable and worthy survey tool.

Read full review >
Ed
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.05.2018 Company Size: More than 100 Employees Industry: Information Technology

Provides professional survey templates

Read full review >
Noel
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 19.05.2018 Company Size: More than 100 Employees Industry: N/A

What are SurveyGizmo pricing details?

SurveyGizmo Pricing Plans:

Free Trial

Free

Free

Basic License

$25/month

Standard License

$84/month

Market Research License

$125/month

Full Access License

$166/month

SurveyGizmo gives you a free 7-day trial to test out their features. When the trial is over, you may proceed with the following pricing options available:

Free – $0

  • Up to 5 pages per survey
  • Up to 25 questions per page
  • Up to 3 active surveys at a time
  • 8 most commonly-used question types
  • 100 responses per survey
  • Standard summary reporting
  • Professional and accessible surveys

Basic License – $25/month (billed annually for $300)

  • Unlimited questions, pages, responses, and surveys
  • Adding additional users to account
  • Over 25 question types
  • Email invitation campaigns
  • Standard reports, publishing, theming, and logic

Standard License – $84/month (billed annually for $1,000)

  • All features included in Basic
  • Import surveys and data from Excel
  • Advanced logic, survey actions, question types, branding, design, project types, publishing, and reporting
  • Standard summary reports
  • Business integrations: API Control, Google Spreadsheets, and Webhooks
  • HIPAA Compliance

Market Research License – $125/month (billed annually for $1,500)

  • All features included in Standard
  • Advanced quotas, structures, research methodology, research question types, and research logic
  • Researcher customizations
  • Data cleaning

Full Access License – $166/month (billed annually for $1,992)

  • All features of Market Research
  • HR 360 review project

What integrations are available for SurveyGizmo?

SurveyGizmo integrates with the following business systems and applications:

  • Salesforce
  • SAML
  • SSO
  • Zapier
  • Google Analytics
  • LRS/LMS
  • Zendesk

SurveyGizmo average rating:

Average score
5/5 (29 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Albert

PROS: I like how easy it is in creating a survey. "Canned" reports happen to be clear and offering fantastic visuals. I like having the option to export data for the purpose of internal reviews. With my team growing, being able to manage work through teams makes home screeen exploration a lot simpler.

CONS: I'm currently employed in the healthcare industry. I can't utilize Survey Gizmo in conducting patient surveys or acquire confidential data as a result of their security policies anf privacy features.

Reviewed 2 years ago

Read full review >

The least favorable review

Noel

PROS: The user interface of the product is intuitive. It is attractive and offers a better view for the user to create surveys. The survey builder allows you to create questions with ease and send them out to your customers for a quick response. The themes look good and add a professional touch to your surveys when you create them. Since the layout is beautiful and easy to find your way around, you can get started right away and thus create a survey in a few hours. In short, everything is laid out in the open once you launch the product which makes your work easier.

CONS: It works fine for all other files. However, when dealing with audio files, it has problems when it comes to uploading them. I had to find a way around this so that I can get them into the system. I used the Soundcloud, where I had to host the audio files into the cloud and link the player with the survey tool to enable this. Although I was successful, the process was not that friendly. It took me a lot of time (days) and it was tiring as I had to survey more than 150 audio files. Also, when I retrieved the results, the question numbers on the PDF files were not well organized and I had to seek help from the support team to get things right. It is a good thing that their customer support is responsive and helpful in such situations.

Reviewed 1 year ago

Read full review >

More reviews from 29 actual users:

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Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

A really great survey tool.

Read full review >
Kellie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: 1-10 Employees Industry: E-Learning

PROS: Once you have a concise idea on how the UI works, it's a fantastic product. I like how their microscopy works and how they showcase results after beginning to receive responses on the survey you made. They provide a wide range of options for surveys that couldn't be spootted anywhere else. For instance, you get to upload contacts by means of pre-defined data and utilizing this info for the survey done.

CONS: Its pricing is on the high-end. This isn't something worthy as a product organization that makes use of SurveyGizmo for a one month. The UI can be confusing at times. But after getting around it, you have a fair idea as to how it works.

What do you think about this review? Great Poor

A fantastic survey tool there is!

Read full review >
Will
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 03.09.2018 Company Size: 11-50 Employees Industry: Venture Capital & Private Equity

PROS: SurveyGizmo happens to be the best survey tool in the market. I've dealt with other third party survey tools and nothing even comes close to SurveyGizmo. It happens to be the first SaaS platform I pushed for my CEO to go for without our startup steadily growing. So far, it's still a great tool to own.

CONS: Nothing much, really. Expect a bit of a learning curve in utilizing some of its intricate functionality. But for the most part, it's simple and does a great job in getting a lot of things done.

What do you think about this review? Great Poor

It has an array of quality survey tools with great functionality.

Read full review >
Roxanne
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 16.08.2018 Company Size: More than 100 Employees Industry: Museums and Institutions

PROS: SurveyGizmo enabled us to create surveys that offer excellent insight in terms our customer and patron experience! There were other options online for doing reporting and survey creation, but I think this is a gem that works best in terms of functionality, ease of use, and value. We were able to make everything ranging from radio buttons to surveys (checkbox) to intricate surveys to customized question types. We were able to all these with ease and had help from tech support when we need them most.

CONS: Even with a lot of great things in SurveyGizmo, there were some quibbles with it. These are usually problems seen after using it frequently and extensively. For reporting: whenever you're making changes, you'll need to go through this by question and then waiting for the report to load up again before moving on to the next! For updates: they make a lot and that's both a good and a bad thing!

What do you think about this review? Great Poor

A reliable and worthy survey tool.

Read full review >
Ed
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.05.2018 Company Size: More than 100 Employees Industry: Information Technology

PROS: With SurveyGizmo, we're able to make and send survey to potential clients. We get to learn how they feel with our latest prodcuts while shraing links our survey to shoppers, employees, customers, and etc... to gathered our desired data. It helps us manage our surveys conveniently. It's able to make polls, quizzes, and surveys within minutes. It's user-friendly and assists in report sharing and generation.

CONS: At times, login via Google service wouldn't function. Maybe their devs should alter their focus on such issue. That would be a big improvement from them.

What do you think about this review? Great Poor

Provides professional survey templates

Read full review >
Noel
3/5

Overall Impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 19.05.2018 Company Size: More than 100 Employees Industry: N/A

PROS: The user interface of the product is intuitive. It is attractive and offers a better view for the user to create surveys. The survey builder allows you to create questions with ease and send them out to your customers for a quick response. The themes look good and add a professional touch to your surveys when you create them. Since the layout is beautiful and easy to find your way around, you can get started right away and thus create a survey in a few hours. In short, everything is laid out in the open once you launch the product which makes your work easier.

CONS: It works fine for all other files. However, when dealing with audio files, it has problems when it comes to uploading them. I had to find a way around this so that I can get them into the system. I used the Soundcloud, where I had to host the audio files into the cloud and link the player with the survey tool to enable this. Although I was successful, the process was not that friendly. It took me a lot of time (days) and it was tiring as I had to survey more than 150 audio files. Also, when I retrieved the results, the question numbers on the PDF files were not well organized and I had to seek help from the support team to get things right. It is a good thing that their customer support is responsive and helpful in such situations.

What do you think about this review? Great Poor

A Survey Gizmo review

Read full review >
Jody
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.05.2018 Company Size: More than 100 Employees Industry: Hospitality

PROS: I love its UI. It's easy to make a questionnaire. The Help section is really useful. It didn't take a lot of time for me to start making my own questionnaire. There were some things I wasn't sure about in some areas (NPS, billing cycle, and etc..) but I ended up getting all the answers I need from the Help section without making a call to customer support.

CONS: I wouldn't say I hate everything about it. But it could use improvement in some areas. For instance, their billing cycle update shouldn't be set to "automatic" on default since each customer has different needs. Next, there has to be some kind of flexiblity when adding questions on the "Thank You" page. SurveyGizmo has the ability to control which kind of questions we should add, otherwise including details of contacts within the primary questionnaired might make it seem like such question is actually part of the questionnaire itself.

What do you think about this review? Great Poor

A worthy price tag for an all-around product.

Read full review >
Lowell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.04.2018 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: Flexibility seen in surveys and how willing SG's people are in landing the best solutions for us is what makes this product great. Located close to Fort Collins, they were able to send one of their own peoiple to directly help us in terms of usage. I like how it can be accessed via smartphone/tablet without involving any app downloads. It's a worthy product for its price. We use it weekly for around 40 people.

CONS: When it comes to survey creation, there are plenty of tabs with options concealed. Those same options weren't as intuitive as I thought intially. Making reports/exporting data involves an overwhelming number of options. I'm not at all sure if I even see any differences between them.

What do you think about this review? Great Poor

An easy-to-use tool

Read full review >
Lucia
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 26.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: SurveyGizmo has a clean and user-friendly UI. Its dashaboard makes it possible to evaluate how your latest surveys have fared. It lets you edit, view, and make new surveys. Adding in complex logic is intuitive and easy to deploy. I've yet to try anything complex since nothing is required of me (yet), but I wouldn't hesitate to give the software a chance since I expect the process to be really simple.

CONS: One downer that I've seen with this software is that the inclusion of logic into questions can be a bit repetitive. I would hold up my hands and say I haven't asked for any of them if there was an easier approach, but I constantly see myself entering the edit mode for each question and including the same logic for every single one. This can be annoying. But at the same time, the process involved in the logic inclusion is simple.

What do you think about this review? Great Poor

The most complete survey tool in the market

Read full review >
Sidney
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.04.2018 Company Size: 11-50 Employees Industry: Venture Capital & Private Equity

PROS: We have never come across a tool that offers reliable and professional survey services as SurveyGizmo does. We have used similar tools such as Qualtrics and Survey Monkey but none is close to what SurveyGizmo has to offer. From integration with Google Docs and Salesforce to the number of questions you can send out, SurveyGizmo has come on top. Whether you want to conduct simple or complex surveys, it offers reliable features for this. It is a one-stop-shop for all your survey needs. In short, you get the best of everything with the use of SurveyGizmo. As a start-up we are rest assured that this product is what we need to get ahead.

CONS: There is very little to say negative about the product. Its simplicity beats all as you can get started in a few hours, and create your first survey, with ease. However, it will take you time to learn how the complex part of the tool works in the case you want to conduct complex surveys. This is expected for any software and thus it should not be alarming. Once you get the hang of that, you can sail smoothly with conducting quality surveys. Despite the learning curve, you are good to go.

What do you think about this review? Great Poor

Helps in proper organization of surveys

Read full review >
Julian
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 17.04.2018 Company Size: More than 100 Employees Industry: Food & Beverages

PROS: From how flexible it is to create surveys to the customer support experience it offers, we get the best of what it has to offer. Whenever we have a problem, we can depend on their technical team to sort us out in the shortest time possible. Since it is a local company as we are located in Fort Collins, they have assigned us one of their staff to personally help us reap the benefits of the tool. It is also mobile friendly as you can access the product via your Smartphone and thus create surveys or generate results on the go. It is also cost efficient when you are on a paid plan. Since we send out surveys to about 40 people weekly, when they increase the price remains the same and thus adding value to our department. Other departments have joined the bandwagon and are now using SurveyGizmo for their surveys.

CONS: It has a lot to offer, but sometimes it can be confusing. Although intuitive in most features, some of them are not and this can bring about problems. For example, the tabs on the system can be confusing. This happens when you have to choose from multiple tabs what you want and sometimes you may not find what you are looking for as it is hidden. It may take you a lot of time to scale through the tabs and what lies behind them. Also, for the case of reporting and exporting data, you are overwhelmed by the many options available as you do not know which one to use. It would be better if they made everything clear for one to easily find their way around.

What do you think about this review? Great Poor

Helps in fast analysis of data

Read full review >
Jenna
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 04.04.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: It is intuitive from the start. The dashboard reveals everything about your survey and you can monitor its progress. It allows you to easily design survey questions in terms of how they should be and in what order. You can do just about anything when you are on the dashboard. It makes sure that the flow of your surveys is smooth. You can access, edit or create a new survey fast. If you want to create complex surveys SurveyGizmo allows you to do this with ease. You can add logic and also you can test the survey before sending it out there, which is a plus.

CONS: Although you can add logic to each question if you want a complex survey, it can be time-consuming and disappointing. There is no easier way to do it for all questions at once you have to do it for each question at a time which is boring. However, I have not asked for help on this part and there may be a way to go around it. It would be better if you could take less time to add logic to questions when creating surveys.

What do you think about this review? Great Poor

Seamless survey functionalities

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Archie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.03.2018 Company Size: More than 100 Employees Industry: Information not available

PROS: It has a simple user interface. You will be able to find your way around the tool with ease if you are beginner. The set up and creating of questions for your survey is easy. In short, the user experience is friendly. It has an attractive appearance and themes which allow for customization. Although limited, you can tailor the theme according to your needs. It also allows you to export data from other platforms and analyze it on the platform. After that, you can produce reports on the results and interpret them later depending on your objective.

CONS: Although adding logic is simple, it does not provide an easy way for one to do it unison. This can take a lot of time on your part. It would be nice if there was an easy way to validate the answers from the questions you get instead of doing it one by one. The reporting feature does not support Vietnamese which means that you have to do the translation on your own. This brings about unnecessary waste of time of translating the reports into English. Such language limitation can be corrected for future efficiency of the tool in reporting.

What do you think about this review? Great Poor

Very trusted and highly respected survey product in the market!

Read full review >
Joe
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 09.03.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: We've trusted a majority of our survey job to SurveyGizmo since our business was launched in 2009. We can't afford to fool around whenever we do surveys. Everything about the company has been great. They're friendly, professional, and are experts at what they do.

CONS: There's not one thing I hate. We don't usually dab into intricate surveys. There's nothing better out there at the moment that can meet our present and future needs than SurveyGizmo. We suggest all clients to use this in getting that "monkey" off their back when it comes to doing surveys.

What do you think about this review? Great Poor

Reliable for complex survey solutions

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Jody
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.02.2018 Company Size: 1-10 Employees Industry: Management Consulting

PROS: It is a powerful survey tool as compared to other similar of its kind. We had to try out different survey tools with the trial version before we settled for SurveyGizmo. T is not only simple to use but also reliable in creating surveys. You can manage multiple surveys at a go without much hustle and achieve your objective with ease. It has a lot to go for in terms of the complexities it helps to solve. Whether you have a simple survey project or a complex one, it shows up every time. It does not require one to be a programmer to effectively utilize what it has to offer. We easily use its custom scripting language for our everyday work.

CONS: Although the updates to the tool help make it perform better, they can sometimes be frustrating. Imagine being used to a certain feature or way of doing things just to switch again to something new. The sudden switch to our comfort zone can be destabilizing but all in all change is good. It is a minor and may be unnecessary dislike as the team is trying to make the tool more reliable and helpful in terms of carrying out surveys.

What do you think about this review? Great Poor

An all-round survey tool

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Marlon
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.02.2018 Company Size: 1-10 Employees Industry: E-Learning

PROS: The interface is amazing once you get the hang of the product. After you know how it works and create your first survey, the system shows you how the responses are flowing in through a microcopy. This helps you to monitor the progress of the survey you have sent out. It also allows you to upload contact list in the system with information that will help you to carry out surveys. Apart from that, you can email those surveys and set up notifications when the responses come in and thus ease of monitoring of the results. If it is a closed survey, once the survey is done, you can filter the results by questions to compare and make the best decision moving forward. The customer support is also highly responsive which adds to its efficiency.

CONS: Despite the product working fine, it does not favor us in terms of the price. We only did one survey and paid for a full month subscription. It would be better if they had a special custom-plan for users who have few surveys so that you can get value for your money. Also, the interface is not that friendly when you are getting started. The free version, although free, it has most of its features locked, due to its free nature. This makes it difficult to learn how those features work for free which means you have to switch to the paid version. This can be time consuming and frustrating.

What do you think about this review? Great Poor

Ideal for new users and those who want to make new surveys.

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Clint
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Survey programming is simple and straightforward. It's helpful whenever I'm need of launching something quick. It does a good job in helping me showcase to other people how they should be doing their own survey launching. I like their reporting feature.

CONS: Their reporting feature is nice. But I was hoping there was some kind of viewer functionality where a user can log in to see results instead of getting e-mails with reports. When it comes to intricate conditioning, the programming appears to be clunky. It would appear that the "if then" should require programming that would lead to fewer steps. And there shouldn't be any involvement of separate pages within the tool.

What do you think about this review? Great Poor

So simple to utilize despite minimal experience in programming.

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Celia
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

PROS: As long as you know a little bit about technical stuff and have some learned a bit of researching in school, then this platform can be the easiest thing to utilize. I'm currently working as a content writer. My database admin capabilities and computer programming skills are very limited. This software has the capacity to meet our small-to-mid-sized company's needs.

CONS: Since we're dealing with more than one sales divisions, we wanted to include logic into our questions. I made a suggestion to use SG in letting users do question editing responses by bulk. That way, the show/hide logic can be set up. Aside from that, there's really nothing much to complain about its functionality.

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Fantastic ability for remote reporting and other exceptional survey functionality.

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Jesus
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.02.2018 Company Size: More than 100 Employees Industry: Government Administration

PROS: I've been making use of Survey Gizmo for varying survey-building requirements. I mainly utilize it in hosting a report form that social scientists can report for any observations made.I like the fact that the surveys can function in both PCs and mobile devices. I love how the analytics reports are being generated.

CONS: I was hoping there's an option in auto-populating a survey consisting of geographic coordinates of the user's location. I'm hoping they would allow something like that to happen.

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An awesome tool for management.

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Leroy
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 03.02.2018 Company Size: More than 100 Employees Industry: Higher Education

PROS: Having the ability to offer accessibility for admin tasks whenever operating an event. Credit card managing and processing system is simple to utilize. We even receive a check cut after an event. Having the ability to make changes or refunding a person's name on the ticket is a cinch.

CONS: Being able to manage tickets can be a bit challenging. It'll require playing around with the coding.

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An awesome instrument for doing surveys!

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Albert
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 01.02.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: I like how easy it is in creating a survey. "Canned" reports happen to be clear and offering fantastic visuals. I like having the option to export data for the purpose of internal reviews. With my team growing, being able to manage work through teams makes home screeen exploration a lot simpler.

CONS: I'm currently employed in the healthcare industry. I can't utilize Survey Gizmo in conducting patient surveys or acquire confidential data as a result of their security policies anf privacy features.

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A trusted and respected software for surveys

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Corey
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.01.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: We completely trust Survey Gizmo in doing our surveys. Since the launching of our business in 2009, we avoid playing around when dealing with surveys. Everything about the company is good: they know about the software, courteous, and friendly. We love doing business to local-based organizations and SurveyGizmo is the best we have (and it gets better everyday). We're amazed at how robust the platform became since we started from way back.

CONS: There's a not a single thing we hate about it. We rarely carry out complex survey work. But there's nothing else out there capable of meeting our present and future requirements. We want clients to get that burden off their backs and give Survey Gizmo a go!

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Faster and dependable in conducting surveys

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Forrest
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 13.01.2018 Company Size: 11-50 Employees Industry: Research

PROS: You can depend on this tool for whatever survey related issues. If you want to come up with attractive surveys that paint a clear image of what your customers think of your product, then SurveyGizmo is the way forward. T has an intuitive interface with great customer support. If you have any problems with using the tool, you can reach out and support will be at your disposal. There was this one time where the system had problems and I reached out to their support team. Help was provided where they directed me on how to go about overcoming the problem for the meantime. After a couple of weeks, they made a follow-up on the same issue with the same representative to inform me that they have debugged the glitch and everything is normal now. It does not get any better than that.

CONS: Upgrades can sometimes be a nuisance like the one they did with the reporting feature. It came with many problems that threatened to slow down how fast you can conduct your surveys. The new reporting feature had issues but I was able to reach out to their support team and get the help I needed. It is a good thing that they have the best customer support service as I was able to do my work without any major glitches with the help of a customer support representative.

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Responsive customer support

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Bernice
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 08.01.2018 Company Size: More than 100 Employees Industry: Museums and Institutions

PROS: It is an easy to use tool which offers countless features to help you out in creating and managing surveys. We are able to communicate with our customers effectively and learn about how they view our products. When you compare it with other related tools in the market, SurveyGizmo stands out the best of all. You get the best value for your money once you use sit for your surveys. From simple to complex surveys, this tool has given us the best user experience as we can design those questions the way we want them to appear to our customers in the form of surveys. All this is done with ease, and in the case where you may need help, the technical support is highly responsive to our queries. It has what you need, whether you are a starter or an expert in carrying out surveys.

CONS: There are two aspects that did not impress me much with this product; the reporting and update sections. For the former, when you try to edit or filter a report such that it shows you results based on the ID or answers the respondents have given, it can be tiring and frustrating. You have to make those changes or edits in every question at a time. If there was a way to do it uniformly for all questions of that caliber it would save a lot of time and effort. However with a fast PC, you can do this at home and save time on the same. Although the updates are good for the performance of the product, they can alter things and put you in stalemate for example, if the updates come into effect, they may change how the menu appears which means you have to locate the menu all over again which can slow down how you do things.

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For someone with little programming background, it’s really simple to use.

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Darnell
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.01.2018 Company Size: More than 100 Employees Industry: Leisure, Travel & Tourism

PROS: If you know a bit of tech and have gone through some research experience in school, then that's all you really need to use SurveyGizmo. I'm a content writer with very limited database admin and programming experience. This platform is capable of meeting my small/medium-sized company requirements. It wasn't a big issue training colleagues in accessing survey data or creating basic surveys. We like how it's capable of copying surveys for testing new functionality, its drag-and-drop foramtting, and question bank.

CONS: Since we're operating with a number of sales divisions, we had to integrate plenty of logic in our questions. I made a suggestion for SG to let users do a majority of responses to questions so hidden/shown logic can be made. Other than that, there's nothing else to complain about.

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Worth every penny and then some!

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Kristin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.12.2017 Company Size: 1-10 Employees Industry: Market Research

PROS: For a beginner, it's a breeze to use. It has so many advanced features. It even has its advanced scripting functionality with API accessibility. When it comes to survey support, SurveyGizmo shines. It's similar to the same top notch support seen in American Express.

CONS: Its quota management system is a bit weak compared to other software in its class. Still, its got a decent quota management system for its price tag. Personally, SurveyGizmo is an ideal platform for its pricing. It would be at treat to see a more robust and expanded quota management system in the future.

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Better as compared to other similar tools

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Dolores
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.12.2017 Company Size: More than 100 Employees Industry: Management Consulting

PROS: Since 2009, SurveyGizmo has been our partner in terms of carrying out surveys. Apart from producing professional and conclusive results, it is friendly and offers maximum potential for our survey work. The customer support is top notch as problems can be addressed quickly and with a follow up on the same. Over the years, it has made the product better by adding new features and functionalities to help make our work easier. It is a local company and we trust working with local companies. We can say that we are in a better place with SurveyGizmo and we cannot ask for a better one.

CONS: We speak for ourselves that with so many years working with SurveyGizmo, we take pride in what they have to offer. There is little or no to dislike about this product. So far, we cannot single out one thing we did not like about the tool. Although our survey projects are not complex, this tool is able to fully meet our need and that is all we can ask for. If you are looking for simple and effective survey tool, SurveyGizmo is the way to go and that is what we preach to our clients to adopt.

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A product that’s intuitive and simple to utilize.

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Yvonne
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.12.2017 Company Size: More than 100 Employees Industry: Computer Software

PROS: SurveyGizmo offers a crispy clean UI. It's also user-friendly. The dashboard makes it really simple in observing how well your latest surveys are performing. It lets you peek or edit a survey, and even help you draft a new one.

CONS: The only downside to this is that including logic to questions tend to be repetitive thing. I did what I could to ask them if there's an alternative way, but I frequently see myself heading into editing mode for each question in adding the same logic in. This is a frustrating process since it's quite repetitive. At the same time, the steps in including a logic is simple enough, so it's not really that big of an issue for a majority of surveys being done.

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A survey tool that’s the best of the best.

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Darrel
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.12.2017 Company Size: 11-50 Employees Industry: Venture Capital & Private Equity

PROS: Right now, Survey Gizmo is the best tool to have ever existed. I've been using other tools like it in the market and they all fail in comparison to SurveyGizmo. It also happened to be the first SaaS platform I recommendeded to my CEO. We still feel it's the best tool today for our growing startup. Its types of questions, high-level functionality, and integration with other tools is what makes it stand out in the crowded survey tool market.

CONS: Nothing much to hate, to be honest. Expect a big learning curve when using some of its complex features. But for a majority of what you'll be doing, it's simple. It does an outstanding job in getting things done.

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A great set of survey tools with robust capabilities!

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Darryl
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 14.12.2017 Company Size: More than 100 Employees Industry: Museums and Institutions

PROS: SurveyGizom tremedously helped us in making surveys that gave significant insight in our customer and patron experience. There are a number of options available online for survey building and reporting. But I think this tool is the best when it comes to use, features, and overall value. We're able to make just about anything with its whether it's radio buttons, checkbox surveys, and customized questions. It's a great choice if you happen to be making surveys for the very first time!

CONS: While there plenty of nice things with SurveyGizmo, it does have its shared tech downers. These issues can be seen after constant and extended use. Its reporting functionality has some odd quirks that significantly slows down the work process especially when switching to a format on how answers will end up being displayed in the summary report. In terms of updates, they update and change things frequently, which is a good and bad thing (the good: older issues are resolved; and the bad: menus/elements are changed or moved someplace else).

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Reviewed By Jenny Chang
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