Helps in proper organization of surveys

What are the best aspects of this product?

From how flexible it is to create surveys to the customer support experience it offers, we get the best of what it has to offer. Whenever we have a problem, we can depend on their technical team to sort us out in the shortest time possible. Since it is a local company as we are located in Fort Collins, they have assigned us one of their staff to personally help us reap the benefits of the tool. It is also mobile friendly as you can access the product via your Smartphone and thus create surveys or generate results on the go. It is also cost efficient when you are on a paid plan. Since we send out surveys to about 40 people weekly, when they increase the price remains the same and thus adding value to our department. Other departments have joined the bandwagon and are now using SurveyGizmo for their surveys.

What aspects are problematic or could work better?

It has a lot to offer, but sometimes it can be confusing. Although intuitive in most features, some of them are not and this can bring about problems. For example, the tabs on the system can be confusing. This happens when you have to choose from multiple tabs what you want and sometimes you may not find what you are looking for as it is hidden. It may take you a lot of time to scale through the tabs and what lies behind them. Also, for the case of reporting and exporting data, you are overwhelmed by the many options available as you do not know which one to use. It would be better if they made everything clear for one to easily find their way around.

What specific problems in your company were solved by this product?

We can now depend on SurveyGizmo to collect data regardless of the size. Our company collects a lot of data from different sources and analyzing such data will require a survey tool that understands why the organization of such data is vital. SurveyGizmo has done it all for us. We can eliminate errors and mistakes and guarantee the integrity of our data without much hustle. It helps us to organize data we have collected in a certain format which makes surveying and interpretation of the results easy.

Are you a current user of this product?

Yes