An affordable tool that has the right standard functions.

What are the best aspects of this product?

It's simple to use. Customizations can easily be done. The tool gives you the chance to choose a wide range of pre-made questions. You can make customizations on your logo, build dashboard reports, and even come up with a hyperlink of your own survey. A majority have used this platform for making basic surveys. If that's what you want, then this tool will certainly cater to those needs.

What aspects are problematic or could work better?

Logic and skip patterns are challenging to do. You're frequently pushed to go for bigger and costly versions. That is, if you're pushing to conduct a complex survey. Seeing case-by-case results can be challenging that looking into aggregate data.

What specific problems in your company were solved by this product?

Generally, SurveyMonkey and survey research can drive strategy via the customer data voice. SurveyMonkey can be utilized in acquiring NPS and satisfaction ratings from clients. It provides simple functionality in reaching out to customers and non-customers alike by means of open-ended and close-ended questions.

Are you a current user of this product?

Yes