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SurveyMonkey REVIEW

Survey Software

30 user reviews
USER SATISFACTION 91%
OUR SCORE 9.2

What is SurveyMonkey?

SurveyMonkey is a tool that allows you to launch any kind of online survey project, be it for the purpose of market research, a quick poll, competitive analysis or customer or the employee feedback. This easy-to-use platform allows you to tailor your surveys according to your defined target audience.

The automated and advanced features of SurveyMonkey are designed to help all kinds of professionals to conduct different types of surveys online and get real time results by reaching out to millions of respondents.  The huge amount of data collected can easily be analyzed through data analysis and reporting features offered by SurveyMonkey. Moreover, for further collaborative purposes, the data and report analysis can be exported into different formats and shared across teams.  Consequently, data-driven decisions are made for the better running of the organizations and its counterparts.

Overview of SurveyMonkey Benefits

Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conducting surveys.  Long and short, simple and complex surveys can be created within minutes. And, the customizable features add to the interactive interface that SurveyMonkey offers to its users.

One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions with regards to the different types such as customer satisfaction, employee feedback, demographics, community, healthcare, market research, human resources, events, political and non-profit; you can always add more questions to the survey as per your requirements.

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises. The reporting and analysis tool can accelerate the data-driven decisions and help organizations take measures to implement the suggested actions by these survey results.

With SurveyMonkey, team collaborations can also be improved. Surveys can be filled out and shared across teams within organizations through one single account. This can prevent immense hassle that can come while manually analyzing, discussing or sharing the survey results.

And if you are worried about the security of survey data, SurveyMonkey offers the best security encrypted survey platform. Data is validated by TRUSTe, Norton, and HIPAA features.

Overview of SurveyMonkey Features

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

SurveyMonkey Position In Our Categories

Position of SurveyMonkey in our main categories:

1

SurveyMonkey is top 1 Survey Software product

1

SurveyMonkey is top 1
Survey Software product


If you are interested in SurveyMonkey it may also be sensible to investigate other subcategories of Best Survey Software collected in our database of B2B software reviews.

Each enterprise is different, and can call for a specific Survey Software solution that will be fit for their business size, type of clients and staff and even specific niche they deal with. We advise you don't count on getting an ideal solution that is going to work for each company no matter what their background is. It may be a good idea to read a few SurveyMonkey reviews first and even then you should remember what the solution is supposed to do for your business and your workers. Do you require an easy and intuitive service with just elementary functions? Will you really make use of the complex functionalities needed by experts and big enterprises? Are there any particular features that are especially beneficial for the industry you work in? If you ask yourself these questions it will be much easier to get a reliable solution that will fit your budget.

How Much Does SurveyMonkey Cost?

SurveyMonkey Pricing Plans:

SurveyMonkey offers a basic free plan, and several enterprise pricing plans to choose from. Here are the details:

BASIC – Free

  • 10 questions
  • 100 responses
  • Standard Email Support

SELECT – $25/month

  • Available on annual plan
  • Unlimited questions
  • 1000 responses
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support

GOLD – $300/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance

PLATINUM – $800/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance
  • Advanced surveys logic
  • White label surveys
  • Phone Support

User Satisfaction

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyMonkey reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveyMonkey. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

31

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • France
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

SurveyMonkey User Reviews

What are SurveyMonkey pricing details?

SurveyMonkey Pricing Plans:

SurveyMonkey offers a basic free plan, and several enterprise pricing plans to choose from. Here are the details:

BASIC – Free

  • 10 questions
  • 100 responses
  • Standard Email Support

SELECT – $25/month

  • Available on annual plan
  • Unlimited questions
  • 1000 responses
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support

GOLD – $300/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance

PLATINUM – $800/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance
  • Advanced surveys logic
  • White label surveys
  • Phone Support

What integrations are available for SurveyMonkey?

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners

User reviews


User reviews in total: 30

26
4
0
0
0

Average Rating:

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The most favorable review

Anna

1 month ago


Pros:
Survey Monkey is a tool that I have used it for two different jobs. It is easy to use and the platform offers everything you need to meet your needs. You can choose various options for the survey, you can even upload contacts. This is perfect tool for both internal and external customer and company surveys. I like the results I get, they are extremely helpful for my marketing teams.

Cons:
I have never met something that I don’t like about Survey Monkeys.

The least favorable review

Bernadette

2 months ago


Pros:
I really like the feedback summary of this software. It provides different charts and graphs, they are automatically created for the users. You can find lot of helpful tools so you can easily create the surveys.

Cons:
Some useful tools cannot be found easily. It would be great if they could include webinars or online video trainings for newbies so we can easily find the tools we need.

Published 1 month ago
Verified
user
Survey Monkey is a tool that I have used it for two different jobs. It is easy to use and the platform offers everything you need to meet your needs. You can choose...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
It has an easy UI for anyone looking to have an upper hand in survey work. I literally did not need any training in creating surveys with this tool. At first, it only...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
In my experience, the Survey Monkeys is perfect tool for gathering information and feedback from the audience and individuals after the events. I am able to send the...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
I love how this tool is user-friendly. It's a cinch making a survey and then sharing it directly to audience and colleagues. Its got a great reputation. Customer support...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
It is a powerful customization survey tool. When you compare with other similar tools, Survey Monkey stands out on this part. On top of that, you can easily link...



What do you think about this review? Great Poor
Bernadette
Report a concern

Published 2 months ago
Verified
user
I really like the feedback summary of this software. It provides different charts and graphs,...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It's simple to use. Customizations can easily be done. The tool gives you the chance to choose a wide range of pre-made questions. You can make customizations on your...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It is not only easy to use but also offers multiple ways you can retrieve results of the surveys. Once you have created the questions in the form of surveys and send them...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
SurveyMonkey is perfect for starting a quick survey. It's great for sending survey to different places within my company. You can kick off with a free plan and send out...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
SurveyMonkey is a really an up-your-face survey software with a simple appearance. It's ease of use is amazing. I favor its minimalist appearance since it makes survey...



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