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SurveyMonkey Review

SurveyMonkey
Our score: 9.2 User satisfaction: 91%

What is SurveyMonkey?

SurveyMonkey is a tool that allows you to launch any kind of online survey project, be it for the purpose of market research, a quick poll, competitive analysis or customer or the employee feedback. This easy-to-use platform allows you to tailor your surveys according to your defined target audience.

The automated and advanced features of SurveyMonkey are designed to help all kinds of professionals to conduct different types of surveys online and get real time results by reaching out to millions of respondents.  The huge amount of data collected can easily be analyzed through data analysis and reporting features offered by SurveyMonkey. Moreover, for further collaborative purposes, the data and report analysis can be exported into different formats and shared across teams.  Consequently, data-driven decisions are made for the better running of the organizations and its counterparts.

Overview of SurveyMonkey Benefits

Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conducting surveys.  Long and short, simple and complex surveys can be created within minutes. And, the customizable features add to the interactive interface that SurveyMonkey offers to its users.

One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions with regards to the different types such as customer satisfaction, employee feedback, demographics, community, healthcare, market research, human resources, events, political and non-profit; you can always add more questions to the survey as per your requirements.

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises. The reporting and analysis tool can accelerate the data-driven decisions and help organizations take measures to implement the suggested actions by these survey results.

With SurveyMonkey, team collaborations can also be improved. Surveys can be filled out and shared across teams within organizations through one single account. This can prevent immense hassle that can come while manually analyzing, discussing or sharing the survey results.

And if you are worried about the security of survey data, SurveyMonkey offers the best security encrypted survey platform. Data is validated by TRUSTe, Norton, and HIPAA features.

Overview of SurveyMonkey Features

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

SurveyMonkey Position In Our Categories

Knowing that companies have their own business-related needs, it is reasonable they avoid deciding on an all-in-one, ”best” business program. At any rate, it would be futile to try to come across such a software product even among widely used software solutions.
The best step to do would be to shortlist the various important factors which demand deliberation including major features, plans, skill competence of staff, organizational size, etc. After which, you must double down on your product research to a full extent. Go over some SurveyMonkey analyses and look into the other solutions in your list more closely. Such well-rounded research guarantees you drop mismatched software products and select the one that includes all the aspects your business requires in sustaining growth.

Position of SurveyMonkey in our main categories:

TOP 3

SurveyMonkey is one of the top 3 Survey Software products

If you are interested in SurveyMonkey it could also be sensible to examine other subcategories of Survey Software collected in our base of B2B software reviews.

There are popular and widely used solutions in each software category. But are they automatically the best fit for your organization’s unique needs? A popular software product may have thousands of subscribers, but does it provide what you need? For this reason, do not blindly invest in popular systems. Read at least a few SurveyMonkey Survey Software reviews and mull over the factors that you desire in the software such as the price, main tools, available integrations etc. Then, choose a few solutions that fit your wants. Try out the free trials of these platforms, read online opinions, get clarifications from the vendor, and do your investigation systematically. This profound groundwork is certain to assist you select the finest software solution for your organization’s unique needs.

How Much Does SurveyMonkey Cost?

SurveyMonkey Pricing Plans:

Free Trial

Basic

Free

Standard

$37/month

Advantage

$384/year

Premier

$1,188/year

Team Advantage

$336/user/year

Team Premier

$1,068/user/year

Enterprise

Contact vendor

SurveyMonkey offers plans for individuals and enterprise pricing for teams.

Individual Plans

Basic – Free forever

  • Unlimited surveys
  • 10 questions per survey
  • 100 responses per survey
  • 3 collectors per survey

Standard – $37/month (billed monthly)

  • Unlimited surveys
  • Unlimited questions per survey
  • 1,000 responses per month
  • Unlimited collectors per survey

Advantage – $32/month (billed annually – $384/year)

  • Unlimited surveys
  • Unlimited questions per survey
  • Unlimited responses per survey
  • Unlimited collectors per survey
  • Payments
  • Recurring surveys
  • Kiosk mode

Premier – $99/month (billed annually – $1,188/year)

  • All Advantage plan features
  • Prioritized support
  • Advanced survey builder

Team Plans

Team Advantage – $28/user/month (billed annually – $336/user/year)

  • Starts at 3 users
  • Core features

Team Premier – $89/user/month (billed annually – $1,068/user/year)

  • Starts at 3 users
  • All Team Advantage features and advanced features

Team Enterprise – custom pricing

  • Enterprise-grade features

User Satisfaction

Positive Social Media Mentions 31
Negative Social Media Mentions 3

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyMonkey reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveyMonkey. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based

Deployment

  • Cloud Hosted

Language Support

  • English

Pricing Model

  • Free
  • Monthly payment
  • Annual Subscription
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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SurveyMonkey Comparisons

SurveyMonkey user reviews

It offers a great presentation platform

Read full review >
Percy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Telecommunications

The free plan is the best way to get started

Read full review >
Blanche
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Construction

Provides uniform and consistent results

Read full review >
Ismael
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

A recommended option for those who want to quickly do a survey design.

Read full review >
Eunice
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.05.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

Reliable for project performance rating

Read full review >
Max
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.05.2018 Company Size: More than 100 Employees Industry: Computer Software

What are SurveyMonkey pricing details?

SurveyMonkey Pricing Plans:

Free Trial

Basic

Free

Standard

$37/month

Advantage

$384/year

Premier

$1,188/year

Team Advantage

$336/user/year

Team Premier

$1,068/user/year

Enterprise

Contact vendor

SurveyMonkey offers plans for individuals and enterprise pricing for teams.

Individual Plans

Basic – Free forever

  • Unlimited surveys
  • 10 questions per survey
  • 100 responses per survey
  • 3 collectors per survey

Standard – $37/month (billed monthly)

  • Unlimited surveys
  • Unlimited questions per survey
  • 1,000 responses per month
  • Unlimited collectors per survey

Advantage – $32/month (billed annually – $384/year)

  • Unlimited surveys
  • Unlimited questions per survey
  • Unlimited responses per survey
  • Unlimited collectors per survey
  • Payments
  • Recurring surveys
  • Kiosk mode

Premier – $99/month (billed annually – $1,188/year)

  • All Advantage plan features
  • Prioritized support
  • Advanced survey builder

Team Plans

Team Advantage – $28/user/month (billed annually – $336/user/year)

  • Starts at 3 users
  • Core features

Team Premier – $89/user/month (billed annually – $1,068/user/year)

  • Starts at 3 users
  • All Team Advantage features and advanced features

Team Enterprise – custom pricing

  • Enterprise-grade features

What integrations are available for SurveyMonkey?

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners

SurveyMonkey average rating:

Average score
5/5 (30 user reviews)
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Annie

PROS: SurveyMonkey is a really an up-your-face survey software with a simple appearance. It's ease of use is amazing. I favor its minimalist appearance since it makes survey creation view-friendly and organized. When I mention "minimalist" I meant it in a crip and modern-like way. That means none of that ancient Windows 98 stuff involving fill-in bubbles and a scrolling page with questions.

CONS: I'm not into ads that are shown to respondents at the end of each survey. It's a bit weird (for me). I know they offer a free version but I felt the ads aren't involving anything related to the survey. Simply put, it makes the software and site less professional looking.

Reviewed 2 years ago

Read full review >

The least favorable review

Donna

PROS: It has everything you need to carry out surveys. We are able to fully customize our survey with the help of the tools the product has. From summaries to data trends, we can do it all. Our team can carry out reviews with ease. With the help of the Survey Monkey, we can carry out data collection, assessment, surveys and training among others.

CONS: It has quite of a learning curve. If you are new to it, it is easy to mess up. Since we use the same account, it can be confusing when running many programs. Although it has filters for ease of navigation, being a beginner, you will not find it easy to use as they are not built-in. This makes it difficult at first but once you get the hang of things, it is smooth.

Reviewed 2 years ago

Read full review >

More reviews from 30 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

It offers a great presentation platform

Read full review >
Percy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.09.2018 Company Size: More than 100 Employees Industry: Telecommunications

PROS: It is the best survey tool in the market I have used so far. It offers a quick solution to carrying out surveys as it is simple to use. With a highly customizable platform, it allows you to make presentations of the surveys you have carried out with ease. As a data analysis tool, it has come out as the best of its kind. It is a market leader in that field, and due to that, I can always rely on it for all my data problems in future.

CONS: At the moment, the tool has been great in carrying out surveys. I cannot seem to find anything majorly wrong with it in my line of work. However, some improvements will be necessary such as mobile compatibility. It would be better if it had a mobile app where you can conduct and analyze surveys from your mobile device on the go.

What do you think about this review? Great Poor

The free plan is the best way to get started

Read full review >
Blanche
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.09.2018 Company Size: More than 100 Employees Industry: Construction

PROS: It has a free version which is bliss if you are getting started. The free tool will give you up to 10 questions to send out. You can use it to learn how the product works and upgrade when you want to carry out complex surveys. It allows you to quickly pick up on the creation of surveys and send them to different areas within the company. With its simple user interface, you can learn how to create survey questions and come up with a quick feedback form your respondents.

CONS: Although the free version offers no cost on your part, it is limited in terms of the features and number of survey questions you can send. It is however expected to have limitations since it is free. However, at least 20 questions on this version would be nice. Luckily, you can upgrade to a more reliable and money worthy plan where you have to pay for the service. All in all, it offers a great experience for a beginner.

What do you think about this review? Great Poor

Provides uniform and consistent results

Read full review >
Ismael
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.09.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: It has an easy UI for anyone looking to have an upper hand in survey work. I literally did not need any training in creating surveys with this tool. At first, it only took me 2 hours. With over 4 years of using the tool, I can say that it has become a reliable addition to my projects. I can easily meet the needs of the organization as it has become easier to use after every upgrade. All this takes place without any increase in the cost of the product. I can share surveys across different platforms and create reports on those surveys with ease.

CONS: At first, it was difficult to get the reports or download them in a version that can allow for editing. However, with years of use of the product, I can find my way around and download them in many formats. For example in excel, CSV and PDF file. This has made it easy to interpret the results and edit where necessary without much hustle. Also, you can get those results in PowerPoint format, which makes your work easier.

What do you think about this review? Great Poor

A recommended option for those who want to quickly do a survey design.

Read full review >
Eunice
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.05.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: Getting the chance to pick from templates made or having the option to make customizations according to certain needs. Being able to share survey with your network by means of a link or e-mail, and organizing the results into analytical reports are really great. The online UI is a breeze to use once you're able to get the hang of making surveys. Being able to integrate open-ended responses, question styles, and general response collections is a great feature. Leaving an open survey makes room for consistent data collection.

CONS: I have to admit. It took several tries to understand how questions present themselves in the final survey copy. After a few attempts, I'm able to learn which ones need to be selected and which ones shouldn't be worth capturing. There are certain types of questions with varying settngs and concealed options. Missing out on a checkbox will lead to completely different results.

What do you think about this review? Great Poor

Reliable for project performance rating

Read full review >
Max
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.05.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: It is the free version of the tool that impressed me. I was able to send up to 10 survey questions. If your needs are above this, you can switch to the paid version which come with different additional features and capabilities. I can craft my questions the way I like as the product provides different ways you can do it. It allows for ease of customization with the multiple templates it has. For my case, I use the URL and email to send surveys. This way, I can get simple feedback and email notifications when I receive a response.

CONS: Although the email way is easy, it can have limitations when you want to send surveys to your recipients. The emails may land in the spam folder and thus the recipient may not be able to see them in their inboxes. However, you can correct this problem by using the URL in conjunction with your email to get rid of the spam. It would be better if there was a simpler way as beginners may have a lot of problems before they realize that their correspondents are not getting the surveys they send via email.

What do you think about this review? Great Poor

Simple to use and extremely helpful tool

Read full review >
Bernadette
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 10.05.2018 Company Size: 11-50 Employees Industry: N/A

PROS: I really like the feedback summary of this software. It provides different charts and graphs, they are automatically created for the users. You can find lot of helpful tools so you can easily create the surveys.

CONS: Some useful tools cannot be found easily. It would be great if they could include webinars or online video trainings for newbies so we can easily find the tools we need.

What do you think about this review? Great Poor

Simply put, a really great tool for taking surveys.

Read full review >
Lula
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.04.2018 Company Size: More than 100 Employees Industry: Primary/Secondary Education

PROS: I love how this tool is user-friendly. It's a cinch making a survey and then sharing it directly to audience and colleagues. Its got a great reputation. Customer support has been tremendous if you want more help in survey creation or if you want further assistance. It's a software that can be applied to different institutions (businesses, schools, corporations, and others).

CONS: I don't really have much quibs with this software. I was hoping it could link to other third party apps. I know the software is capable of making surveys, but I wish these could be linked in such a way so responses and percentages pertaining to the survey quesions can be shown.

What do you think about this review? Great Poor

An affordable tool that has the right standard functions.

Read full review >
Ellie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: It's simple to use. Customizations can easily be done. The tool gives you the chance to choose a wide range of pre-made questions. You can make customizations on your logo, build dashboard reports, and even come up with a hyperlink of your own survey. A majority have used this platform for making basic surveys. If that's what you want, then this tool will certainly cater to those needs.

CONS: Logic and skip patterns are challenging to do. You're frequently pushed to go for bigger and costly versions. That is, if you're pushing to conduct a complex survey. Seeing case-by-case results can be challenging that looking into aggregate data.

What do you think about this review? Great Poor

Easy to create surveys

Read full review >
Jackie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.04.2018 Company Size: More than 100 Employees Industry: Marketing and Advertising

PROS: It allows you to customize it based on your needs. Apart from that, it is easy to use once you get the hang of things. You will find multiple survey questions which have already been created. You can use those questions to create your own surveys, which saves time and effort. It has a simple dashboard which allows you to create your company logo and customized reports for your survey work. You can also create a survey hyperlink for ease of access of the service. If you are in the basic stage of creating surveys, this tool can co me in handy.

CONS: The free version is only for basic surveys and limited. If you are looking to carry out for create complex surveys, you have to upgrade to a paid version. The paid version also varies where if you want sophisticated surveys, you may be required to upgrade which means more cash coming from your pocket. The less expensive versions will offer a case by case viewing instead of an integrated view of all the cases which can be time consuming.

What do you think about this review? Great Poor

Helps us understand the needs of our customers

Read full review >
Gwen
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.04.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: The ability to create surveys in many types of questions and responses makes everything effortless. You have multiple options of the both worlds where you can create a survey using multiple questions and responses. You can also choose the content or information the respondent has to give priority to with the help of the required feature. This allows you to create tailored surveys depending on what you want to find out from your target audience. You can also use open text, matrix questions and repeat answers depending on your survey objective and as for the open text, you can leave it for your clients to leave feedback which you can use even in years to come.

CONS: The user interface is not as attractive or simple as it should be. When compared with other business related applications, Survey Monkey does not have much to offer in terms of its UI. It does not have dashboard options for you to choose what you want in terms of the color and thus unattractive. All in all, the tool works fine for my survey problems and thus the UI is the least of my worries.

What do you think about this review? Great Poor

Great tool for gathering honest feedback

Read full review >
Kim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.04.2018 Company Size: More than 100 Employees Industry: Primary/Secondary Education

PROS: In my experience, the Survey Monkeys is perfect tool for gathering information and feedback from the audience and individuals after the events. I am able to send the link to the survey into the email or via social media sites. I also like that this tool compiles all the results of the surveys so I can easily analyze the final results.

CONS: Sometimes it can be hard to make some changes within the survey itself. I would like to see some navigations of the site.

What do you think about this review? Great Poor

Ultimate survey tool for your needs

Read full review >
Donna
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 06.04.2018 Company Size: 11-50 Employees Industry: Hospitality

PROS: It has everything you need to carry out surveys. We are able to fully customize our survey with the help of the tools the product has. From summaries to data trends, we can do it all. Our team can carry out reviews with ease. With the help of the Survey Monkey, we can carry out data collection, assessment, surveys and training among others.

CONS: It has quite of a learning curve. If you are new to it, it is easy to mess up. Since we use the same account, it can be confusing when running many programs. Although it has filters for ease of navigation, being a beginner, you will not find it easy to use as they are not built-in. This makes it difficult at first but once you get the hang of things, it is smooth.

What do you think about this review? Great Poor

Great tool for simple surveys

Read full review >
Shelley
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 24.03.2018 Company Size: More than 100 Employees Industry: Research

PROS: SM is easy to use tool, it is clear and understandable software. Wonderful tool for short surveys by using some simple skip patterns and restrictions. This can be done online without downloading extra software. I have found out that lot of people answer the survey whenever they open quick-link. You don’t have to know some program languages or to be tech savvy in order to do the work via Survey Monkeys. I also like the pre-loaded questions.

CONS: It would be great if they could include more options for pre-load data so I can include them into my surveys. In addition, the data export should be improved to be more flexible. Also, I cannot use it for complex skip patterns and I’m not using it when I need data encrypted.

What do you think about this review? Great Poor

If you’re having thoughts of SurveyMonkey, don’t hesitate to use it! Highly recommended!

Read full review >
Neil
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 21.03.2018 Company Size: 1-10 Employees Industry: Computer Software

PROS: One of its best features is the simplicity in making a survey with varying questions and response choices. Their "Required" category lets you decide the kind of information a respondent has to answer. This gives you the chance to hone in the most critical data. Options are available for repeating answer sets and utilize matrix questions. An open text is even available if further feedback is needed.

CONS: SurveyMonkey has plenty to provide as a survey tool. But I think their UI needs to be updated. I've dealt with a wide range of business software. The brown colour theme isn't good to look at. There's very little options on the dashboard which makes the entire thing a little underwhelming.

What do you think about this review? Great Poor

Helps find out what is lacking in the market

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Cesar
4/5

Overall Impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 17.03.2018 Company Size: More than 100 Employees Industry: Entertainment

PROS: It has a friendly user interface where you can find what you are looking for with ease. The surveys can help you learn what your target audience wants depending on their feedback. You can create survey questions and frame them in a way that gives you quick responses from the parties involved. It has a social feel to it as it allows you to donate or contribute to a cause aiming for social development and growth.

CONS: Although, it has a friendly UI, it has a learning curve to it. Before you get used to it or learn how it works, you will take time. It is confusing at first but one you learn how to do things, it is all smooth. You can find out what your clients need and produce that, which is good for business. As a freelancer, you are able to conduct surveys and provide what is lacking in the market.

What do you think about this review? Great Poor

Offers flexibility in creating survey questions

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Jacquelyn
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 08.03.2018 Company Size: More than 100 Employees Industry: Religious Institutions

PROS: It is not only easy to use but also offers multiple ways you can retrieve results of the surveys. Once you have created the questions in the form of surveys and send them out, you can get responses as soon as the target group has taken the survey questions. It allows for full customization of the surveys as the templates allow it. This will be based on your needs and how well you want the surveys to look unique. You can retrieve the results either for an individual respondent or all respondents and compare them. The fact that you can create those questions in multiple formats gives you the upper edge when conducting surveys.

CONS: The tool is great in terms of conducting surveys. However, since we are not profit oriented, it can be difficult going for the paid version. The free plan that we use offers only 10 questions and that is how much we are limited in terms of our surveys. The paid plan is too much for us and it would be nice if they offered a custom plan based on our needs, which will require a considerable discount on our part. This would help us to pay for a plan which offers more questions in a survey and thus reliable.

What do you think about this review? Great Poor

A minimalist appearance that makes a big difference.

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Annie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 04.03.2018 Company Size: More than 100 Employees Industry: Utilities

PROS: SurveyMonkey is a really an up-your-face survey software with a simple appearance. It's ease of use is amazing. I favor its minimalist appearance since it makes survey creation view-friendly and organized. When I mention "minimalist" I meant it in a crip and modern-like way. That means none of that ancient Windows 98 stuff involving fill-in bubbles and a scrolling page with questions.

CONS: I'm not into ads that are shown to respondents at the end of each survey. It's a bit weird (for me). I know they offer a free version but I felt the ads aren't involving anything related to the survey. Simply put, it makes the software and site less professional looking.

What do you think about this review? Great Poor

An easy survey tool that’s really simple to use.

Read full review >
Percy
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 27.02.2018 Company Size: More than 100 Employees Industry: Construction

PROS: SurveyMonkey is perfect for starting a quick survey. It's great for sending survey to different places within my company. You can kick off with a free plan and send out 10 questions per survey.

CONS: While making use of a free plan is a good thing, it'd be a plus if more features were included. You're only limited to having 10 questions with the free version. Plus you're left with standard e-mail support. It's understandable for developers to make a profit, but it would be reasonable if the number of questions are limited to 20. 10 questions per survey is way too little.

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Survey Monkey is useful and easy to use tool

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Cory
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.02.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: Survey Monkey is quick and easy to use. I can easily create surveys the way I want. I can easily move back-and-forth between the steps in order to create the perfect survey for my needs. There are many different surveys available. I always use them to gather the information I need.

CONS: It can be confusing to figure out what options are available to free and to paid versions.

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If you’re looking to toss a survey together quickly, SurveyMonkey is your definite answer.

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Josh
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.02.2018 Company Size: More than 100 Employees Industry: Wholesale

PROS: As for my role in the company I work for, I want to reach out to a large group of people after I'm done with training. I make use of SurveyMonkey for building surveys that lets me purse different question types. I love the convenience of comment boxes, drop-downs, and multiple choice features in a single survey. Most survey sites will only restrict you to a single form of survey.

CONS: The only thing I disliked once is getting the ability make divided questions according to a specific response. I prefer individuals to respond to a question by means of a drop-drown. At the same time, I want them to throw a respsonve via the comment box. I ran into issues making use of the URL and sending it to users for a response. I keep getting error notifications of the message that has already"expired" when it was created moments before.

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Using it to extract critical data for later projects.

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Ora
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 23.02.2018 Company Size: More than 100 Employees Industry: Religious Institutions

PROS: SurveyMonkey is generally easy to use. It gave us an option to acquire feedback in a simpler format and extracting survey responses with ease. I like how I can create templates and customize a survey that reflects what we want it accomplish. I love how we can see responses for every person participating in the survey. There are a plethora of formats available for each question.

CONS: We're a non-profit so it's obvious that we're operating on a small budget. I wish there were additional features on the free version. I was hoping I can get a bigger discount. Due to limitations of the free versions, we couldn't add beyond 10 questions. Otherwise, we'd have to go for the bigger and costly packages. It can challenging, but I can understand the software developers want to profit.

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Reliable for any type of survey work

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Jeannette
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 20.02.2018 Company Size: More than 100 Employees Industry: Wholesale

PROS: It has everything I need for the role I play in the company. Since I take part in training people, I need to know how that has gone. With a large population of people, Survey Monkey helps me to get ahead of things. I can create questions that have a quick response in short period and send them out to the people I have trained. In return, the feedback will be quick. It comes with simple but powerful features such as multiple choices and comment boxes which are all integrated in a single survey. This is on the contrary to other survey tools which will have few or one survey feature.

CONS: Although the survey features are admirable and offer reliable platforms to carry out quality surveys, it can be frustrating when you have to create a question for each different response. It would be nice if you only had to create one question that caters for all responses. For example, when you use the drop down functionality, to create a question, the respondents can place their comments in the comment box. Apart from that, the use of the URL to send out surveys brings an error message at times. It implies that the survey has expired while as you have just created it.

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Easy to use survey tool

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Laurie
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.02.2018 Company Size: More than 100 Employees Industry: Primary/Secondary Education

PROS: Survey Monkey allows me to create new form with any kind of suggestions. It provides lot of templates and you are allowed to use them for your own purposes. I like that there is data bank of the questions and it is well design so you can easily pull the information from and select the education. I often use this tool to get feedback from the students.

CONS: What I don’t like about this survey software is the inability to export data in free version. So I often use Google Forms for doing some surveys. I also want to say that Survey Monkey offers same options as other similar tools like Google Suite or Google forms, so if I’m limited in some way I can always turn to other solution.

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We have great experience with SurveyMonkey

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Anna
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 15.02.2018 Company Size: More than 100 Employees Industry: Events Services

PROS: Survey Monkey is a tool that I have used it for two different jobs. It is easy to use and the platform offers everything you need to meet your needs. You can choose various options for the survey, you can even upload contacts. This is perfect tool for both internal and external customer and company surveys. I like the results I get, they are extremely helpful for my marketing teams.

CONS: I have never met something that I don’t like about Survey Monkeys.

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Survey Monkey is wonderful tool for surveys

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Ramona
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 07.02.2018 Company Size: 11-50 Employees Industry: Real Estate

PROS: This tool has great looking templates like Google Forms, I haven’t found that kind of templates in other competitor’s tools. The interface is simple and clear it provides pleasant experience to its user. There are lot of options on free version you can use to create your own surveys.

CONS: In free trial there is a limit for the surveys you can take, and because of this limit I often use Google Forms. But on the other hand, the Survey Monkeys’ team constantly improves the tool and releases new options.

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It saves time when conducting surveys

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Hilda
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 31.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: It is a powerful customization survey tool. When you compare with other similar tools, Survey Monkey stands out on this part. On top of that, you can easily link everything you need on the system to your account for ease of access. It offers end to end survey functionality that allows you to create, send out and manage surveys and responses from your customers. We are able to come up with specific surveys that target a particular group and send them out for feedback. This product has brought the best analytic capability as compared to other similar tools in the market.

CONS: Some of the features the tool offers are not intuitive. Due to this, it fails to achieve the objective I set to attain and this can be frustrating. This forces me to click around and depend on trial and error before I can find my way around. It would be nice if it was more intuitive with some of its features for ease of use.

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A really worthy survey tool

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Kevin
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.01.2018 Company Size: More than 100 Employees Industry: Computer Software

PROS: I love the fact that they have a free version available. The version may have its limitations, but that's expected. One fine thing with running a free version is that it lets you make 10 quesions for every survey. This tool is really great and a lot of thought and effort has gone in making this tool work for businesses. Responses are simple enough to undertand and I like how I get e-mail notifications whenever I get a response.

CONS: I've been using SurveyMonkey e-mail to surveys, but there have been so many instances where my respondents end up not getting my survey. A majority of them would say my sent surveys sent to their spam folder instead. One way they can resolve this is my utilizing a link within the my personal company's e-mail so it won't be flagged as spam. It's my second option, but at times, I had to resort to doing that.

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User-friendly and consistently improving.

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Nicole
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 05.01.2018 Company Size: 1-10 Employees Industry: Health, Wellness and Fitness

PROS: SurveyMonkey requires little or training for survey creation. I'm able to create an account and was able to take my surveys to the streets within a few hours. That was several years back and I haven't looked back ever since. Aside from meeting the needs of my organization, this tool has been making consistent enhancements without added cost. It's now easier to use and make reports, representations, and multi-medium survey sharing.

CONS: The only that made it difficult for me is downloading survey reults in format that's really easy to manipulate. Take note, this happened in the early stages. This time, I have options to downloading to a CSV, PDF, and Excel format. That was a huge difference maker. Specific reports can now be opened in the form of PowerPoint files.

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It is fast and conclusive

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Fernando
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 02.01.2018 Company Size: More than 100 Employees Industry: Hospital & Health Care

PROS: You can either utilize the already created templates and change them a little bit to suit your needs or create one for yourself entirely. It is possible to share the surveys via email or link and manage the results with ease. It is easy to use once you understand how it works and the key features. With an integrated platform, you can merge all your responses for ease of evaluation and streamline of responses from customers even after years to come.

CONS: At first, it was difficult to find yourself around the features of the product. It was all trial and error. Luckily, I was able to find what not to do and what to do in what circumstance. If you miss just a step, you can affect the entire result of the survey. Some of the settings are buried deep in the system, which makes it difficult for a beginner to find their way around them. It would be better if such settings were made simple for ease of use.

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A tool that’s really great for surveying

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Tim
5/5

Overall Impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 16.12.2017 Company Size: More than 100 Employees Industry: Higher Education

PROS: It's really user-friendly. Summaries and trends of data are perfect for brief reviews. You have the option to do multiple choice, free response, and check-box survey questions. Templates can be customized. Surveys can be accessed via a URL or from an e-mail.

CONS: At times, filters can be confusing. This is true if you have no idea how to utilize them the right way. Survey designs are too simple. It would be a great idea to include some design customizations. These could in the form logos, backgrounds, fonts, and etc.

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Reviewed By Jenny Chang
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