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SurveyMonkey REVIEW

Survey Software

27 user reviews
USER SATISFACTION 91%
OUR SCORE 9.2

What is SurveyMonkey?

SurveyMonkey is a tool that allows you to launch any kind of online survey project, be it for the purpose of market research, a quick poll, competitive analysis or customer or the employee feedback. This easy-to-use platform allows you to tailor your surveys according to your defined target audience.

The automated and advanced features of SurveyMonkey are designed to help all kinds of professionals to conduct different types of surveys online and get real time results by reaching out to millions of respondents.  The huge amount of data collected can easily be analyzed through data analysis and reporting features offered by SurveyMonkey. Moreover, for further collaborative purposes, the data and report analysis can be exported into different formats and shared across teams.  Consequently, data-driven decisions are made for the better running of the organizations and its counterparts.

Overview of SurveyMonkey Benefits

Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conducting surveys.  Long and short, simple and complex surveys can be created within minutes. And, the customizable features add to the interactive interface that SurveyMonkey offers to its users.

One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions with regards to the different types such as customer satisfaction, employee feedback, demographics, community, healthcare, market research, human resources, events, political and non-profit; you can always add more questions to the survey as per your requirements.

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises. The reporting and analysis tool can accelerate the data-driven decisions and help organizations take measures to implement the suggested actions by these survey results.

With SurveyMonkey, team collaborations can also be improved. Surveys can be filled out and shared across teams within organizations through one single account. This can prevent immense hassle that can come while manually analyzing, discussing or sharing the survey results.

And if you are worried about the security of survey data, SurveyMonkey offers the best security encrypted survey platform. Data is validated by TRUSTe, Norton, and HIPAA features.

Overview of SurveyMonkey Features

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

SurveyMonkey Position In Our Categories

Position of SurveyMonkey in our main categories:

1

SurveyMonkey is top 1 Survey Software product

1

SurveyMonkey is top 1
Survey Software product


If you are interested in SurveyMonkey it could also be beneficial to check out other subcategories of Best Survey Software gathered in our database of SaaS software reviews:

Every enterprise has its own characteristics, and can call for a specific Survey Software solution that will be adjusted to their business size, type of customers and employees and even specific industry they deal with. We advise you don't count on locating an ideal software that is going to be suitable for every company no matter what their history is. It may be a good idea to read a few SurveyMonkey reviews first and even then you should pay attention to what the software is supposed to do for your business and your workers. Do you need an easy and straightforward app with only elementary features? Will you actually make use of the complex tools required by pros and large enterprises? Are there any specific tools that are especially useful for the industry you operate in? If you ask yourself these questions it is going to be much easier to locate a trustworthy solution that will match your budget.

How Much Does SurveyMonkey Cost?

SurveyMonkey Pricing Plans For Enterprises & Small Business:

SurveyMonkey offers a basic free plan, and several enterprise pricing plans to choose from. Here are the details:

BASIC – Free

  • 10 questions
  • 100 responses
  • Standard Email Support

SELECT – $25/month

  • Available on annual plan
  • Unlimited questions
  • 1000 responses
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support

GOLD – $300/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance

PLATINUM – $800/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance
  • Advanced surveys logic
  • White label surveys
  • Phone Support

User Satisfaction

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyMonkey reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveyMonkey. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

31

NEGATIVE SOCIAL MENTIONS

3

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Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • USA
  • UK
  • Canada
  • International
  • China
  • Germany
  • India
  • Japan
  • France
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.

What are SurveyMonkey pricing details?

SurveyMonkey Pricing Plans:

SurveyMonkey offers a basic free plan, and several enterprise pricing plans to choose from. Here are the details:

BASIC – Free

  • 10 questions
  • 100 responses
  • Standard Email Support

SELECT – $25/month

  • Available on annual plan
  • Unlimited questions
  • 1000 responses
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support

GOLD – $300/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance

PLATINUM – $800/Year/User

  • Team Collaborations
  • Add users
  • Unlimited questions
  • Unlimited responses
  • Priority 24/7 email support
  • Custom Themes and Colors
  • Skip Logic
  • Data exports and reports
  • Priority 24/7 email support
  • Statistical significance
  • Advanced surveys logic
  • White label surveys
  • Phone Support

What integrations are available for SurveyMonkey?

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners

User reviews


27 Reviews

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3
0
0
0

Average Rating

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The most favorable review

Ramona


Pros:
This tool has great looking templates like Google Forms, I haven’t found that kind of templates in other competitor’s tools. The interface is simple and clear it provides pleasant experience to its user. There are lot of options on free version you can use to create your own surveys.

Cons:
In free trial there is a limit for the surveys you can take, and because of this limit I often use Google Forms. But on the other hand, the Survey Monkeys’ team constantly improves the tool and releases new options.

The least favorable review

Shelley


Pros:
SM is easy to use tool, it is clear and understandable software. Wonderful tool for short surveys by using some simple skip patterns and restrictions. This can be done online without downloading extra software. I have found out that lot of people answer the survey whenever they open quick-link. You don’t have to know some program languages or to be tech savvy in order to do the work via Survey Monkeys. I also like the pre-loaded questions.

Cons:
It would be great if they could include more options for pre-load data so I can include them into my surveys. In addition, the data export should be improved to be more flexible. Also, I cannot use it for complex skip patterns and I’m not using it when I need data encrypted.


Ramona

Verified
user
This tool has great looking templates like Google Forms, I haven’t found that kind of templates in other competitor’s tools. The interface is simple and clear it...

Cory

Verified
user
Survey Monkey is quick and easy to use. I can easily create surveys the way I want. I can easily move back-and-forth between the steps in order to create the perfect...

Shelley

Verified
user
SM is easy to use tool, it is clear and understandable software. Wonderful tool for short surveys by using some simple skip patterns and restrictions. This can be done...

Anna

Verified
user
Survey Monkey is a tool that I have used it for two different jobs. It is easy to use and the platform offers everything you need to meet your needs. You can choose...

Lula

Verified
user
I love how this tool is user-friendly. It's a cinch making a survey and then sharing it directly to audience and colleagues. Its got a great reputation. Customer support...

Annie

Verified
user
SurveyMonkey is a really an up-your-face survey software with a simple appearance. It's ease of use is amazing. I favor its minimalist appearance since it makes survey...

Neil

Verified
user
One of its best features is the simplicity in making a survey with varying questions and response choices. Their "Required" category lets you decide the kind of...

Ora

Verified
user
SurveyMonkey is generally easy to use. It gave us an option to acquire feedback in a simpler format and extracting survey responses with ease. I like how I can create...

Percy

Verified
user
SurveyMonkey is perfect for starting a quick survey. It's great for sending survey to different places within my company. You can kick off with a free plan and send out...

Josh

Verified
user
As for my role in the company I work for, I want to reach out to a large group of people after I'm done with training. I make use of SurveyMonkey for building surveys...

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