Price

$832

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SurveyMonkey REVIEW

Survey Software

30 user reviews
USER SATISFACTION 91%
OUR SCORE 9.2

What is SurveyMonkey?

SurveyMonkey is a tool that allows you to launch any kind of online survey project, be it for the purpose of market research, a quick poll, competitive analysis or customer or the employee feedback. This easy-to-use platform allows you to tailor your surveys according to your defined target audience.

The automated and advanced features of SurveyMonkey are designed to help all kinds of professionals to conduct different types of surveys online and get real time results by reaching out to millions of respondents.  The huge amount of data collected can easily be analyzed through data analysis and reporting features offered by SurveyMonkey. Moreover, for further collaborative purposes, the data and report analysis can be exported into different formats and shared across teams.  Consequently, data-driven decisions are made for the better running of the organizations and its counterparts.

Overview of SurveyMonkey Benefits

Creating, collecting and analyzing data from million of respondents has become an easy feat through SurveyMonkey. Built-in with configurable and collaborative attributes, this online survey tool can serve almost all the research based purposes of the conducting surveys.  Long and short, simple and complex surveys can be created within minutes. And, the customizable features add to the interactive interface that SurveyMonkey offers to its users.

One of the amazing features of SurveyMonkey is the wide question bank that offers specific inbuilt and customizable questions with regards to the different types such as customer satisfaction, employee feedback, demographics, community, healthcare, market research, human resources, events, political and non-profit; you can always add more questions to the survey as per your requirements.

SurveyMonkey can provide an impetus for making smart and wise decisions related to the different areas of enterprises. The reporting and analysis tool can accelerate the data-driven decisions and help organizations take measures to implement the suggested actions by these survey results.

With SurveyMonkey, team collaborations can also be improved. Surveys can be filled out and shared across teams within organizations through one single account. This can prevent immense hassle that can come while manually analyzing, discussing or sharing the survey results.

And if you are worried about the security of survey data, SurveyMonkey offers the best security encrypted survey platform. Data is validated by TRUSTe, Norton, and HIPAA features.

Overview of SurveyMonkey Features

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

SurveyMonkey Position In Our Categories

Position of SurveyMonkey in our main categories:

3

SurveyMonkey is one of the top 3 Survey Software products

3

SurveyMonkey is one of the 3
Survey Software products


If you are interested in SurveyMonkey it may also be sensible to analyze other subcategories of Best Survey Software collected in our base of B2B software reviews.

There are trendy and widely used applications in each software category. But are they automatically the best fit for your enterprise’s special wants? A market-leading software solution may have thousands of users, but does it provide what you need? For this reason, do not blindly shell out for popular systems. Read at least a few SurveyMonkey reviews and consider the factors that you want in the software such as the fees, main functionality, available integrations etc. Then, select a few apps that fit your requirements. Check out the free trials of these platforms, read online opinions, get information from the maker, and do your investigation thoroughly. This profound homework is sure to help you choose the most excellent software platform for your organization’s special wants.

How Much Does SurveyMonkey Cost?

SurveyMonkey Pricing Plans:

SurveyMonkey offers a basic free plan and three enterprise pricing plans to choose from. Here are the details:

Basic – Free

  • Unlimited number of surveys
  • 10 questions/survey
  • 100/survey – number of responses
  • 24/7 customer support via email
  • Team accounts & tools – 1 user total with commenting only
  • Quizzes
  • Survey Analysis – Trended data & 1 filter only

Standard – $1,299/month or $832/month (billed annually)

  • Unlimited number of surveys
  • Unlimited questions/survey
  • 1000/month – number of responses
  • 24/7 customer support via email
  • Team accounts & tools – 1 user total with commenting only
  • All Basic features, plus:
  • Customized surveys
  • Data exports
  • Customized survey experience – Skip logic only
  • Survey analysis
  • Advanced survey analysis – Text analysis only

Advantage – $13,990/year

  • Unlimited number of surveys
  • Unlimited questions/survey
  • Unlimited number of responses
  • Expedited 24/7 customer support via email
  • Team accounts & tools – 2 user totals with all team tools
  • All Standard features, plus:
  • Survey logic
  • Multilingual surveys
  • SurveyMonkey Industry Benchmarks

Premier – $35,990/year

  • Unlimited number of surveys
  • Unlimited questions/survey
  • Unlimited number of responses
  • Expedited 24/7 customer support via email & phone
  • All Advantage features, plus:
  • Advanced survey logic
  • White label surveys

User Satisfaction

We realize that when you make a decision to buy Survey Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SurveyMonkey reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SurveyMonkey. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

31

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
Language Support
  • English
Pricing Model
  • Free
  • Monthly payment
  • Annual Subscription
Customer Types
  • Small Business
  • Large Enterprises
  • Medium Business
  • Freelancers
Deployment
  • Cloud Hosted

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE

What are SurveyMonkey pricing details?

SurveyMonkey Pricing Plans:

SurveyMonkey offers a basic free plan and three enterprise pricing plans to choose from. Here are the details:

Basic – Free

  • Unlimited number of surveys
  • 10 questions/survey
  • 100/survey – number of responses
  • 24/7 customer support via email
  • Team accounts & tools – 1 user total with commenting only
  • Quizzes
  • Survey Analysis – Trended data & 1 filter only

Standard – $1,299/month or $832/month (billed annually)

  • Unlimited number of surveys
  • Unlimited questions/survey
  • 1000/month – number of responses
  • 24/7 customer support via email
  • Team accounts & tools – 1 user total with commenting only
  • All Basic features, plus:
  • Customized surveys
  • Data exports
  • Customized survey experience – Skip logic only
  • Survey analysis
  • Advanced survey analysis – Text analysis only

Advantage – $13,990/year

  • Unlimited number of surveys
  • Unlimited questions/survey
  • Unlimited number of responses
  • Expedited 24/7 customer support via email
  • Team accounts & tools – 2 user totals with all team tools
  • All Standard features, plus:
  • Survey logic
  • Multilingual surveys
  • SurveyMonkey Industry Benchmarks

Premier – $35,990/year

  • Unlimited number of surveys
  • Unlimited questions/survey
  • Unlimited number of responses
  • Expedited 24/7 customer support via email & phone
  • All Advantage features, plus:
  • Advanced survey logic
  • White label surveys

What integrations are available for SurveyMonkey?

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners

User reviews


User reviews in total: 30

26
4
0
0
0

Average Rating:

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The most favorable review

Percy

1 month ago


Pros: It is the best survey tool in the market I have used so far. It offers a quick solution to carrying out surveys as it is simple to use. With a highly customizable platform, it allows you to make presentations of the surveys you have carried out with ease. As a data analysis tool, it has come out as the best of its kind. It is a market leader in that field, and due to that, I can always rely on it for all my data problems in future.

Cons: At the moment, the tool has been great in carrying out surveys. I cannot seem to find anything majorly wrong with it in my line of work. However, some improvements will be necessary such as mobile compatibility. It would be better if it had a mobile app where you can conduct and analyze surveys from your mobile device on the go.

The least favorable review

Bernadette

2 months ago


Pros: I really like the feedback summary of this software. It provides different charts and graphs, they are automatically created for the users. You can find lot of helpful tools so you can easily create the surveys.

Cons: Some useful tools cannot be found easily. It would be great if they could include webinars or online video trainings for newbies so we can easily find the tools we need.

Published 1 month ago
Verified
user
It is the best survey tool in the market I have used so far. It offers a quick solution to carrying out surveys as it is simple to use. With a highly customizable...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
It has a free version which is bliss if you are getting started. The free tool will give you up to 10 questions to send out. You can use it to learn how the product works...



What do you think about this review? Great Poor
Published 1 month ago
Verified
user
It has an easy UI for anyone looking to have an upper hand in survey work. I literally did not need any training in creating surveys with this tool. At first, it only...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
Getting the chance to pick from templates made or having the option to make customizations according to certain needs. Being able to share survey with your network by...



What do you think about this review? Great Poor
Published 2 months ago
Verified
user
It is the free version of the tool that impressed me. I was able to send up to 10 survey questions. If your needs are above this, you can switch to the paid version which...



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Bernadette
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Published 2 months ago
Verified
user
I really like the feedback summary of this software. It provides different charts and graphs,...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
I love how this tool is user-friendly. It's a cinch making a survey and then sharing it directly to audience and colleagues. Its got a great reputation. Customer support...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It's simple to use. Customizations can easily be done. The tool gives you the chance to choose a wide range of pre-made questions. You can make customizations on your...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
It allows you to customize it based on your needs. Apart from that, it is easy to use once you get the hang of things. You will find multiple survey questions which have...



What do you think about this review? Great Poor
Published 3 months ago
Verified
user
The ability to create surveys in many types of questions and responses makes everything effortless. You have multiple options of the both worlds where you can create a...



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