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User review of SurveyMonkey

Easy to create surveys

- by Jackie

USER SATISFACTION

RECOMMENDATION
7 out of 7
Definitely
COST EFFICENCY
7out of 7
Superb
OVERALL IMPRESSION
5out of 5
amazing
EASE OF USE
5out of 5
amazing
CUSTOMER SUPPORT
5out of 5
amazing

PROS & CONS

What are the best aspects of this product?

It allows you to customize it based on your needs. Apart from that, it is easy to use once you get the hang of things. You will find multiple survey questions which have already been created. You can use those questions to create your own surveys, which saves time and effort. It has a simple dashboard which allows you to create your company logo and customized reports for your survey work. You can also create a survey hyperlink for ease of access of the service. If you are in the basic stage of creating surveys, this tool can co me in handy.

What aspects are problematic or could work better?

The free version is only for basic surveys and limited. If you are looking to carry out for create complex surveys, you have to upgrade to a paid version. The paid version also varies where if you want sophisticated surveys, you may be required to upgrade which means more cash coming from your pocket. The less expensive versions will offer a case by case viewing instead of an integrated view of all the cases which can be time consuming.

What specific problems in your company were solved by this product?

It has become the ultimate solution to our survey problem. We can get feedback and ratings from clients with the help of this tool. We can learn what our customers and prospects think about our services and products through the open and close ended questions, which we send out in the form of surveys. It helps us create them with ease and manage response on the same.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 month

COMPANY DETAILS

What is your company size?

More than 100 Employees

What is your industry?

Marketing and Advertising

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

all employees

PRICING & COSTS

How long is your contract with the vendor?

1 year

FEATURE DETAILS

No information provided by the reviewer.