Helps us understand the needs of our customers

What are the best aspects of this product?

The ability to create surveys in many types of questions and responses makes everything effortless. You have multiple options of the both worlds where you can create a survey using multiple questions and responses. You can also choose the content or information the respondent has to give priority to with the help of the required feature. This allows you to create tailored surveys depending on what you want to find out from your target audience. You can also use open text, matrix questions and repeat answers depending on your survey objective and as for the open text, you can leave it for your clients to leave feedback which you can use even in years to come.

What aspects are problematic or could work better?

The user interface is not as attractive or simple as it should be. When compared with other business related applications, Survey Monkey does not have much to offer in terms of its UI. It does not have dashboard options for you to choose what you want in terms of the color and thus unattractive. All in all, the tool works fine for my survey problems and thus the UI is the least of my worries.

What specific problems in your company were solved by this product?

Survey Monkey has allowed us to relate with our customers in the best way possible. We are able to understand their needs and make their wishes come true with our B2B software applications. It allows us to create surveys, collect and evaluate data based on the needs of our clients where we can use that information to make better developmental future plans. In the end, we can find out the needs of our customers and satisfy those needs, which translate to success.

Are you a current user of this product?

Yes