Provides uniform and consistent results

What are the best aspects of this product?

It has an easy UI for anyone looking to have an upper hand in survey work. I literally did not need any training in creating surveys with this tool. At first, it only took me 2 hours. With over 4 years of using the tool, I can say that it has become a reliable addition to my projects. I can easily meet the needs of the organization as it has become easier to use after every upgrade. All this takes place without any increase in the cost of the product. I can share surveys across different platforms and create reports on those surveys with ease.

What aspects are problematic or could work better?

At first, it was difficult to get the reports or download them in a version that can allow for editing. However, with years of use of the product, I can find my way around and download them in many formats. For example in excel, CSV and PDF file. This has made it easy to interpret the results and edit where necessary without much hustle. Also, you can get those results in PowerPoint format, which makes your work easier.

What specific problems in your company were solved by this product?

We are now better organized in terms of carrying out surveys. Initially, we could depend on paperwork, emails, and phone calls. With Survey Monkey, we can eliminate all that and streamline our surveys for ease of interpretation of results. We are able to compare different surveys and feedbacks for ease of decision making. This not only saves time but also money which is a plus on our part.

Are you a current user of this product?

Yes