Reliable for any type of survey work

What are the best aspects of this product?

It has everything I need for the role I play in the company. Since I take part in training people, I need to know how that has gone. With a large population of people, Survey Monkey helps me to get ahead of things. I can create questions that have a quick response in short period and send them out to the people I have trained. In return, the feedback will be quick. It comes with simple but powerful features such as multiple choices and comment boxes which are all integrated in a single survey. This is on the contrary to other survey tools which will have few or one survey feature.

What aspects are problematic or could work better?

Although the survey features are admirable and offer reliable platforms to carry out quality surveys, it can be frustrating when you have to create a question for each different response. It would be nice if you only had to create one question that caters for all responses. For example, when you use the drop down functionality, to create a question, the respondents can place their comments in the comment box. Apart from that, the use of the URL to send out surveys brings an error message at times. It implies that the survey has expired while as you have just created it.

What specific problems in your company were solved by this product?

It has allowed me to be a better person, professionally. As a trainer in my company, I can receive feedback and reviews which help me prepare better for my next training session. I can also track who has not yet give given back their response of a particular training and make a follow up on the same. With Survey Monkey, I am able to offer the best training by learning from the past things I missed and applying what I have learnt in the next training session.

Are you a current user of this product?

Yes