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User review of SurveyMonkey

Simple to use and extremely helpful tool

- by Bernadette

USER SATISFACTION

RECOMMENDATION
6 out of 7
Very likely
COST EFFICENCY
6out of 7
Very good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

I really like the feedback summary of this software. It provides different charts and graphs, they are automatically created for the users. You can find lot of helpful tools so you can easily create the surveys.

What aspects are problematic or could work better?

Some useful tools cannot be found easily. It would be great if they could include webinars or online video trainings for newbies so we can easily find the tools we need.

What specific problems in your company were solved by this product?

It allows me to track the feedback. I like that even the clients have host many events in a year the tool can go back the next year and to replicate the survey for the very same event. We look forward to expand our company and to grow and this is great tool for achieving our goals. I like that we look more professional before our clients.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I manage other people who use it

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

most employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.