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User review of SurveyMonkey

Ultimate survey tool for your needs

- by Donna

USER SATISFACTION

RECOMMENDATION
5 out of 7
Quite likely
COST EFFICENCY
5out of 7
Good
OVERALL IMPRESSION
4out of 5
very good
EASE OF USE
4out of 5
very good
CUSTOMER SUPPORT
4out of 5
very good

PROS & CONS

What are the best aspects of this product?

It has everything you need to carry out surveys. We are able to fully customize our survey with the help of the tools the product has. From summaries to data trends, we can do it all. Our team can carry out reviews with ease. With the help of the Survey Monkey, we can carry out data collection, assessment, surveys and training among others.

What aspects are problematic or could work better?

It has quite of a learning curve. If you are new to it, it is easy to mess up. Since we use the same account, it can be confusing when running many programs. Although it has filters for ease of navigation, being a beginner, you will not find it easy to use as they are not built-in. This makes it difficult at first but once you get the hang of things, it is smooth.

What specific problems in your company were solved by this product?

It has allowed us to be fully customized with the help of the tools it has in store. We can now collect data and post surveys for our team without much hustle. We can assess different reviews and find customize them based on our needs and requirements. In short, the Survey Monkey has brought efficiency in how we carry out different surveys.

Are you a current user of this product?

Yes

USER DETAILS

What is your role with this product?

  • I use it myself

How long have you been using this product?

Less than 1 year

COMPANY DETAILS

What is your company size?

11-50 Employees

What is your industry?

Hospitality

USAGE & IMPLEMENTATION

How many people in your company actively use this product?

several employees

PRICING & COSTS

How long is your contract with the vendor?

Less than 1 year

FEATURE DETAILS

No information provided by the reviewer.