Easy to use tool

What are the best aspects of this product?

Survicate is easy to use and we are utilizing it to gather NPS (Net Promotor Score) information on our website. Visitors get a screen pop-up and they need to select from three choices which are detractor, passive, and promoter. They can also give their comments if they wish.

What aspects are problematic or could work better?

We had a few problems trying to make the pop-up engaging but not annoying to our website visitors. A support agent named Daniel helped us to get things rights by advising on how to amend the settings.

What specific problems in your company were solved by this product?

Survicate helped us reach our NPS score target of 50% in 2015 and has encouraged us to set ourselves a a target score of 80% in 2016.

Are you a current user of this product?

Yes