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Survicate Review

Survicate
Our score: 8.6 User satisfaction: 100%

What is Survicate?

Survicate is a tool that helps business owners and marketers identify customer trend, behavior, and more with its website widgets, which act as survey tools that help users administer short surveys and gather consumer feedback about the website, its products and services.

With Survicate, businesses can launch surveys that accurately target the right consumers in order to gain insightful lead profiles, which are then delivered to the users’ inbox as well as their existing CRM or Marketing Automation platforms. If you are looking for factors the encourages, prevents, and confuses clients to make desired actions, Survicate can help you find out what those factors are.

Overview of Survicate Benefits

Survicate brings a lot to the table especially when it comes to gathering consumer feedbacks and analyzing them for actionable insights. Here are some of the benefits Survicate offers its users:

  • A vast host of features that allows users to launch accurately targeted surveys and identify factors that improve lead conversion and result to better sales.
  • Powerful integrations with leading business systems and marketing automation platforms.
  • Fast and easy installation. The whole process requires as little as 2 minutes to complete. Just paste the javascript to your website and then launch endless surveys.
  • Widgets are highly optimized for mobile devices.

Overview of Survicate Features

  • Lead Capture Form
  • Prospects Insight Surveys
  • Target Segments
  • Smart Calls to Action
  • Lead Alerts
  • Progressive Profiling
  • Skip Logic
  • Exit Intent Technology
  • Advanced Analytics
  • Custom design
  • Templates Library
  • Feedback Tab

Survicate Position In Our Categories

Keeping in mind businesses have distinct business demands, it is only rational that they steer clear of choosing a one-size-fits-all, ideal business application. Nevertheless, it is futile to come across such application even among well-known software systems. The correct thing to undertake is to write the various important functions that necessitate investigation such as major features, costing, skill capability of the employees, business size, etc. Thereafter, you should double down on the research thoroughly. Have a look at some of these Survicate reviews and explore the other software products in your list in detail. Such comprehensive research makes sure you avoid poorly fit apps and buy the system which has all the benefits your company requires.

Position of Survicate in our main categories:

TOP 100

Survicate is one of the top 100 CRM Software products

TOP 20

Survicate is one of the 20 Reputation Management Software products

TOP 10

Survicate is one of the top 10 Survey Software products

Survicate is also listed in the following subcategories:

Since each organization has particular business requirements, it is prudent for them to abstain from looking for a one-size-fits-all faultless software system. Needless to say, it would be pointless to try to find such a platform even among popular software platforms. The intelligent thing to do would be to list the various important factors that need consideration such as main features, finances, skill levels of staff members, company size etc. Then, you should do your groundwork thoroughly. Read some Survicate Feedback & Reviews Management Software reviews and look into each of the other systems in your shortlist in detail. Such exhaustive groundwork can make certain you weed out ill-fitting platforms and zero in on the solution that presents all the features you require for business success.

How Much Does Survicate Cost?

Survicate Pricing Plans:

Free Trial

Free version

Free

Business

By quote

Survicate offers a free version where you can easily create an account and enjoy the following features:

  • Lead Capture Forms
  • Insights Surveys
  • Calls to Action
  • Custom Segment Targeting
  • 1 Active Widget

A priced Business plan is also available and comes with a plethora of capabilities and tools, which include the Free features plus:

  • Unlimited Active Widgets
  • Lead Alerts
  • CRM Integration
  • Marketing Automation Integration
  • Analytics Integration
  • API Access
  • Dedicated Widget Design
  • Priority Support

Business plan is available by quote only. Contact Survicate for more details and pricing information.

User Satisfaction

Positive Social Media Mentions 4
Negative Social Media Mentions 0

We realize that when you make a decision to buy Feedback & Reviews Management Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and Survicate reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with Survicate. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

Video

Technical details

Devices Supported

  • Windows
  • Linux
  • Android
  • iPhone/iPad
  • Mac
  • Web-based
  • Windows Mobile

Deployment

Language Support

  • English

Pricing Model

  • Free
  • Quote-based

Customer Types

  • Small Business
  • Large Enterprises
  • Medium Business

What Support Does This Vendor Offer?

  • email
  • phone
  • live support
  • training
  • tickets

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Survicate Comparisons

Survicate user reviews

Straightforward and simple

Read full review >
Erick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.11.2019 Company Size: 11-50 Employees Industry: Computer Software

Super user-friendly

Read full review >
Tito
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.10.2019 Company Size: 1-10 Employees Industry: N/A

Great to use when collecting feedback

Read full review >
Jettie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: N/A

The app is easy to install and use

Read full review >
Sandra
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 11-50 Employees Industry: Consumer Electronics

Helpful when it comes to information gathering

Read full review >
Paolo
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: N/A

What are Survicate pricing details?

Survicate Pricing Plans:

Free Trial

Free version

Free

Business

By quote

Survicate offers a free version where you can easily create an account and enjoy the following features:

  • Lead Capture Forms
  • Insights Surveys
  • Calls to Action
  • Custom Segment Targeting
  • 1 Active Widget

A priced Business plan is also available and comes with a plethora of capabilities and tools, which include the Free features plus:

  • Unlimited Active Widgets
  • Lead Alerts
  • CRM Integration
  • Marketing Automation Integration
  • Analytics Integration
  • API Access
  • Dedicated Widget Design
  • Priority Support

Business plan is available by quote only. Contact Survicate for more details and pricing information.

What integrations are available for Survicate?

Survicate supports integrations with the following business systems and applications:

  • Pipedrive
  • SALESmanago Marketing
  • HubSpot
  • Google Analytics
  • ActiveCampaign
  • WordPress
  • Shopify

Survicate average rating:

Average score
5/5 (15 user reviews)
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Write your own review of this product

ADD A REVIEW

The most favorable review

Melody

PROS: There are many things I love about Survicate. To start, the user experience is fantastic and the app is easy to set up. The vendor offers lots of useful features. The free account is functional and the free trial offers plenty of PRO features. The software helps get insight on the visitors to my website. It has helped me learn about my product, its price competitiveness, and also identify lost opportunities. It serves as a useful tool to capture loads by offering coupons. Plus, the customer support is prompt and responsive and resolves my issues quickly.

CONS: The tool is quite sensitive. On the website, I get a pop-up when I hit the back button. If each pop-up is recorded as an impression, it can skew the reporting. Plus, visitors may not fill the pop-up if they get it each them they use the back button. This makes it a catch 22 situation. I need to explore the app more to find the right setting as Survicate offers many ways to configure surveys.

Reviewed 2 years ago

Read full review >

The least favorable review

Jettie

PROS: I love the flexibility of this tool since surveys can be sent out through whatever platform you're comfortable using, whether that's Intercom, MailChimp, Salesforce, and so on. It's a great way to collect feedback from clients and customers, which our business has used to offer better experiences for our customers. I can even send it out as a link, so businesses can expect a much easier data collecting process when they use this tool.

CONS: Users get a lot more features when they sign up for the upgraded plan, and I do wish that some of those were available in the free version. Nevertheless, the free version is still a great tool even with lesser features.

Reviewed 8 months ago

Read full review >

More reviews from 15 actual users:

Sort by:

Latest
  • Latest
  • Most useful
  • Most positive
  • Most negative

Straightforward and simple

Read full review >
Erick
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 07.11.2019 Company Size: 11-50 Employees Industry: Computer Software

PROS: One thing I appreciate about this is the flexibility it affords me when creating surveys. I can either come up with complicated and progressive surveys or send out message surveys that are simple and straightforward. With these choices, can get insight into how our customers think.

CONS: While it certainly looks better than other similar software, I have to point out that the analytics feature is basic. This is something that they can improve on in future versions.

What do you think about this review? Great Poor

Super user-friendly

Read full review >
Tito
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 07.10.2019 Company Size: 1-10 Employees Industry: N/A

PROS: Compared to another similar tool that I've used before, this one is very user-friendly and I couldn't be happier with the results I got from this. Won't hesitate to use it again if needed.

CONS: I truthfully have no complaints about this tool, although I do have to say that I've only used it one time.

What do you think about this review? Great Poor

Great to use when collecting feedback

Read full review >
Jettie
4/5

Overall impression

3/5

Customer Support

4/5

Value for Money

3/5

Ease of Use

Published on: 01.10.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I love the flexibility of this tool since surveys can be sent out through whatever platform you're comfortable using, whether that's Intercom, MailChimp, Salesforce, and so on. It's a great way to collect feedback from clients and customers, which our business has used to offer better experiences for our customers. I can even send it out as a link, so businesses can expect a much easier data collecting process when they use this tool.

CONS: Users get a lot more features when they sign up for the upgraded plan, and I do wish that some of those were available in the free version. Nevertheless, the free version is still a great tool even with lesser features.

What do you think about this review? Great Poor

The app is easy to install and use

Read full review >
Sandra
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 26.09.2019 Company Size: 11-50 Employees Industry: Consumer Electronics

PROS: The response rate for Survicate is much better than competitor tools for collecting feedback. The app is easy to install and the product is explained well. The design of the widget perfectly matches our website. You can arrange when the widget appears to make it unobtrusive. It is easy to create custom targeting segments to offer a personalized service. Survicate helps us get useful feedback from our customers and visitors. If you use the data effectively, it can become a priceless asset for your company.

CONS: There are no visible drawbacks. I had trouble with a few features initially, but the customer support agents responded promptly to resolve my doubts.

What do you think about this review? Great Poor

Helpful when it comes to information gathering

Read full review >
Paolo
4/5

Overall impression

3/5

Customer Support

3/5

Value for Money

4/5

Ease of Use

Published on: 25.09.2019 Company Size: More than 100 Employees Industry: N/A

PROS: I've only been using this tool for a year but it's been a great help when it comes to information gathering. We've been able to use it to approach our users and get data from them for our marketing campaigns. It is a helpful tool that has helped us further improve our business. Wouldn't hesitate to recommend it to others.

CONS: Overall, I think this tool is great. There are a few lapses but they are ones that are similar to other software. If there's one thing to improve on, I guess they could add more interactive features in future versions?

What do you think about this review? Great Poor

Easy to use tool

Read full review >
Marion
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 18.09.2019 Company Size: More than 100 Employees Industry: Management Consulting

PROS: Survicate is easy to use and we are utilizing it to gather NPS (Net Promotor Score) information on our website. Visitors get a screen pop-up and they need to select from three choices which are detractor, passive, and promoter. They can also give their comments if they wish.

CONS: We had a few problems trying to make the pop-up engaging but not annoying to our website visitors. A support agent named Daniel helped us to get things rights by advising on how to amend the settings.

What do you think about this review? Great Poor

Fast-acting tool

Read full review >
Brenda
5/5

Overall impression

5/5

Customer Support

4/5

Value for Money

5/5

Ease of Use

Published on: 10.08.2019 Company Size: More than 100 Employees Industry: N/A

PROS: The first thing I love about this tool is how fast it works. You can very quickly check the pulse of your audience, whether it's feedback on a current product or finding out what they're interested in. It's also got a variety of forms to gather that feedback. I love that I can take my pick from either text answers, a contact form, or single choice feedback. I also think survey respondents will appreciate how the tool allows them to be anonymous when giving their feedback.

CONS: Quite frankly, there's nothing about this tool that I don't like. It's an easy way to get feedback. I can't think of a more perfect tool to use.

What do you think about this review? Great Poor

The app is easy to use and the customer support is great

Read full review >
Kathy
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 22.09.2018 Company Size: 11-50 Employees Industry: Consumer Services

PROS: Survicate is easy to use, and you can create and launch a survey in minutes. Plus the vendor offers prompt and reliable 24/7 support.

CONS: The library could be further improved by adding more descriptions and information such as why should these questions be used and in which areas they should be utilized. The library seems to be a work in progress and I hope the vendor updates it in the coming months.

What do you think about this review? Great Poor

Great tool for creating and using surveys

Read full review >
Neil
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 10.02.2018 Company Size: More than 100 Employees Industry: Management Consulting

PROS: The user interface is simple and easy to use. The widget has a unique design and looks professional. Installation is fast and the API helps in integrating the app with a range of widely used solution like Google Analytics and Wordpress. I can complete the integration process in five minutes. You simply need to insert the provided Javascript code in your website to launch surveys with open ended and multiple choice questions as well as contact forms information.

CONS: The only drawback is the slow backend, all other aspects meet my expectations.

What do you think about this review? Great Poor

Helps me get feedback from our website visitors

Read full review >
Thelma
4/5

Overall impression

4/5

Customer Support

4/5

Value for Money

4/5

Ease of Use

Published on: 01.02.2018 Company Size: More than 100 Employees Industry: Outsourcing/Offshoring

PROS: I use Survicate to create surveys from which I can get feedback from our clients and visitors about their expectations and needs. Survicate helps me learn why visitors come to our website. The app allows me to target segments such as traffic parameters, time spent on our website, device used, and total visits. This helps me to accurately use the information in the sales process. I use the functionality to create new surveys based on previous answers to the surveys as well as to get customized data from integrated apps like Google Analytics.

CONS: The only drawback is I am not able to change the widget fonts. I have no problems with the rest of the features.

What do you think about this review? Great Poor

Great features and customer support

Read full review >
Melody
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 30.01.2018 Company Size: 1-10 Employees Industry: Business Supplies

PROS: There are many things I love about Survicate. To start, the user experience is fantastic and the app is easy to set up. The vendor offers lots of useful features. The free account is functional and the free trial offers plenty of PRO features. The software helps get insight on the visitors to my website. It has helped me learn about my product, its price competitiveness, and also identify lost opportunities. It serves as a useful tool to capture loads by offering coupons. Plus, the customer support is prompt and responsive and resolves my issues quickly.

CONS: The tool is quite sensitive. On the website, I get a pop-up when I hit the back button. If each pop-up is recorded as an impression, it can skew the reporting. Plus, visitors may not fill the pop-up if they get it each them they use the back button. This makes it a catch 22 situation. I need to explore the app more to find the right setting as Survicate offers many ways to configure surveys.

What do you think about this review? Great Poor

Easy to use application

Read full review >
Arthur
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 28.01.2018 Company Size: 11-50 Employees Industry: Information Technology

PROS: We use the app to gather feedback on our new site. We don’t get too many visitors, so we really value the response rate we are getting with Survicate. The widgets are elegant and unobtrusive. It is easy to install the system and we used Wordpress for the installation. The app is easy to use.

CONS: I found it difficult to understand targeting, but the support agents helped me out.

What do you think about this review? Great Poor

Great tool for collecting feedback

Read full review >
Scott
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 24.01.2018 Company Size: 11-50 Employees Industry: Investment Management

PROS: The integrations are simple and help you to get first responses quickly. You can use the design options and intuitive logic to create user-friendly and smart feedback surveys. I value the high response conversions as we don’t get too much traffic on our website. The app offers me all the integrations I need.

CONS: I found it difficult to understand the pricing structure and the designs options, but the support agents helped me out with the issues.

What do you think about this review? Great Poor

Great app for collecting survey responses

Read full review >
Sheri
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 29.12.2017 Company Size: 1-10 Employees Industry: Venture Capital

PROS: Survicate offers a slew of useful features: It collects first responses quickly, widgets are unobtrusive and elegant, and the targeting system feature is impressive. I found it easy to start using the app. Another benefit is the smooth integration with popular marketing applications which allows me to export data to these systems.

CONS: It was initially difficult to understand the logic/dashboard/ launch section, but I found a useful knowledge base article on the topic and the support agents also helped me.

What do you think about this review? Great Poor

Offers many great features

Read full review >
Franklin
5/5

Overall impression

5/5

Customer Support

5/5

Value for Money

5/5

Ease of Use

Published on: 25.12.2017 Company Size: 11-50 Employees Industry: Internet

PROS: The response rate is great and I can collect lots of feedback quickly. The precise targeting feature is impressive, and the tool is good looking and easy to install. Survicate integrates smoothly with other apps which allows me to send data to them.

CONS: It was initially difficult to understand the survey logic, but the problem was resolved after I found relevant articles about it. The patient support agents were very helpful.

What do you think about this review? Great Poor
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Reviewed By Jenny Chang
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