The app is easy to install and use

What are the best aspects of this product?

The response rate for Survicate is much better than competitor tools for collecting feedback. The app is easy to install and the product is explained well. The design of the widget perfectly matches our website. You can arrange when the widget appears to make it unobtrusive. It is easy to create custom targeting segments to offer a personalized service. Survicate helps us get useful feedback from our customers and visitors. If you use the data effectively, it can become a priceless asset for your company.

What aspects are problematic or could work better?

There are no visible drawbacks. I had trouble with a few features initially, but the customer support agents responded promptly to resolve my doubts.

What specific problems in your company were solved by this product?

We use Survicate for testing many hypotheses about our product development. Customer feedback after purchase helps us understand what features they consider important. We also collect feedback on our website about the purchase process. We use exit intent surveys to find out why people abandon our website and why they are not interested in buying our product.

Are you a current user of this product?

Yes