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User review
of SysAid
A perfect tool to cover all IT views in one database
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
360° IT relational database. It connects end users, helpdesk, system admins, CEO and architects on one solution. Fantastic support, great new UI/UX experience for admins, great feedback mechanism with feature requests, potential improvements reporting.
What aspects are problematic or could work better?
There are ocassional stability issues and changes to the product that unexpectedly cause issues on certain parts of the system. The se get fixed by the provider quicjky but we would appreciate a bit better change management.
What features/services would you like to see in future versions of this product?
Rework of classic UI to spaces UI. Improved email integration on Spaces UI/UX, making it more Outlook/gmail like.
What specific problems in your company were solved by this product?
Information overflow, decentralized partial information, lower MTTR, better routing of tickets, proper knowledge base
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Insurance
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Redmine
Why did you decide to change it?
No support, open source, outdated, security issues
Are you satisfied with the change?
Yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
most employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Increase compliance and reduce risk through improved documentation
- Increase participation among both managers and employees
- Improve consistency and accuracy of employee evaluations
- Help align employee and company goals
PRICING & COSTS
What was the cost of implementing this product?
50 professional Sysaid hours +200h internal
What is your total annual cost for using this product?
100k
Did you get any discount for this product? How much?
50%
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features mediocre
2
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security very good
4
Customer Support amazing
5
