Price

by quote

Logo of SysAid
Ask Vendor A QuestionFind A Better App

SysAid REVIEW

Help Desk Software

6 user reviews
USER SATISFACTION 98%
OUR SCORE 7.7

What is SysAid?

SysAid is a complete web-based help desk app for IT departments. You can automate your service desk, implement effective systems monitoring, and control your software and hardware. SysAid is both simple and feature-rich, and helps to securely and quickly resolve IT issues.

Overview of SysAid Benefits

Help Desk, Service Desk and more

  • Ticket management
  • ITIL package
  • Flexibility
  • Knowledge base
  • Self-service portal
  • Automation

Asset Management

  • Asset inventory
  • Remote control
  • Monitoring
  • CMDB
  • Network discovery
  • SysAid MDM
  • Patch management

Analytics

  • Manager dashboard
  • IT benchmark
  • Service Level Management
  • Reports
  • Admin portal

Tools

  • System and interfaces
  • Third-party integrations
  • Password services
  • Tasks and projects
  • Live chat
  • SysAid remote desktop
  • Calendar
  • Mobile apps

Overview of SysAid Features

  • Help desk
  • IT asset management
  • Ruting rules
  • Automatic software inventory
  • Escalation rules
  • Remote control on the go
  • Automatic notifications
  • SNMP scanning
  • Quick list templates
  • Automatic software inventory
  • Satisfaction surveys
  • Mobile device management
  • Knowledge base

SysAid Position In Our Categories

Position of SysAid in our main categories:

100

SysAid is one of the top 100 Help Desk Software products

100

SysAid is one of the top 100
Help Desk Software products


If you are considering SysAid it could also be a good idea to check out other subcategories of Best Help Desk Software collected in our base of B2B software reviews.Industry-Specific Help Desk Software, Service Desk Software

There are popular and widely used systems in each software group. But are they automatically the best fit for your company’s special needs? A market-leading software product may have thousands of users, but does it present what you require? For this reason, do not blindly invest in popular systems. Read at least a few SysAid reviews and think about the aspects that you wish to have in the software such as the fees, main features, available integrations etc. Then, shortlist a few systems that fit your wants. Check out the free trials of these platforms, read online reviews, get explanations from the vendor, and do your research systematically. This in-depth homework is sure to help you find the most excellent software solution for your organization’s specific needs.

How Much Does SysAid Cost?

SysAid Pricing Plans:

SysAid offers both SaaS and on-premise options, and three editions. Contact the vendor directly for a price quote.

Basic

  • IT service desk essentials
  • Asset management
  • Performance management

Full

All Basic edition features, plus:

  • The ITSM essentials
  • Improved flexibility
  • Enterprise-level features

Enterprise

All Full edition features, plus:

  • Managed implementation
  • Professional services package
  • VIP support

User Satisfaction

We realize that when you make a decision to buy Help Desk Software it’s important not only to see how experts evaluate it in their reviews, but also to find out if the real people and companies that buy it are actually satisfied with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm™ that gathers customer reviews, comments and SysAid reviews across a wide range of social media sites. The data is then presented in an easy to digest form showing how many people had positive and negative experience with SysAid. With that information at hand you should be equipped to make an informed buying decision that you won’t regret.

POSITIVE SOCIAL MENTIONS

33

NEGATIVE SOCIAL MENTIONS

3

Video

Technical details

Devices Supported
  • Windows
  • Android
  • iPhone/iPad
  • Mac
Language Support
  • USA
Pricing Model
  • Quote-based
Customer Types
  • Large Enterprises
  • Medium Business
Deployment
  • On Premise

What Support Does This Vendor Offer?

  • EMAIL
  • PHONE NO.
  • LIVE SUPPORT
  • TRAINING
  • TICKETS

SysAid User Reviews


Casey 7 months ago
Verified
user



Melba 8 months ago
Verified
user



Daniel 8 months ago
Verified
user



Gerard 8 months ago
Verified
user


What are SysAid pricing details?

SysAid Pricing Plans:

SysAid offers both SaaS and on-premise options, and three editions. Contact the vendor directly for a price quote.

Basic

  • IT service desk essentials
  • Asset management
  • Performance management

Full

All Basic edition features, plus:

  • The ITSM essentials
  • Improved flexibility
  • Enterprise-level features

Enterprise

All Full edition features, plus:

  • Managed implementation
  • Professional services package
  • VIP support

What integrations are available for SysAid?

SysAid provides pre-built integrations with top software services and applications. Listed below are some of the pre-built integrations SysAid offers.

Business Apps and Services

  • Sage
  • QuickBooks
  • SAP
  • Salesforce

IT Software Applications and Services

  • Google Apps
  • Bomgar
  • Dell Web Services
  • Nagios
  • Motorola
  • EasyRun IP
  • Asterisk
  • OTRS
  • JIRA
  • CAS
  • Ping Identity
  • Team Viewer

User reviews


User reviews in total: 6

6
0
0
0
0

Average Rating:

Write your own review of this product

Add a review

The most favorable review

Casey W.

7 months ago


Pros:
SysAid is easy to customize according to the needs of your company unlike other applications that force you to modify your workflow according to the specs of their application. With SysAid, we have customized it to include the features that we need. Also, the customer service is good and they are always helpful whenever any issue arises.

Cons:
There is a mismatch in version upgrading. Customers who use the onsite version are always a few versions behind cloud based customers who get updates early enough.

The least favorable review

Tracy B.

8 months ago


Pros:
The assest management feature makes it easy to manage and track changes of our assets. The service desk has many incredible features. Apart form being affordable, it is easy to customize it and control every feature. The customer support is also amazing.

Cons:
There are a few disadvantages. First, you cannot integrate SysAid with third party applications. Second, SysAid has a lot of features that makes it complex and difficult to set up. Third, email intergration is also missing. Lastly, SysAid lacks customizable dashboards that are available in other service desk applications.

Published 7 months ago
Verified
user
SysAid is easy to customize according to the needs of your company unlike other applications that force you to


What do you think about this review? Great Poor
Published 8 months ago
Verified
user
The assest management feature makes it easy to manage and track changes of our assets. The service desk has many incredible features. Apart form being affordable, it is...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
The cloud based app is an important assest management and internal task management tool for our organization. It makes deployment and maintenance easy. We can easily...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
Our organization uses SysAid to manage service desk, SDLC and implementation process. It is fantastic and lightweight and fits perfect to our organization's needs since...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
SysAid is very easy to setup. It only takes about 30 minutes to install it. You can start using it immediately afterwards. Thus, it saves on time and that makes it...



What do you think about this review? Great Poor
Published 8 months ago
Verified
user
SysAid is a very flexible and responsive product. New features added frequently, although the cloud version is updated on a regular basis compared to the on premise...



What do you think about this review? Great Poor

Thank you for submitting your review!

In order to ensure high-quality of our reviews we'll have to verify your email address. Please insert your email address below.

Thank you!

A verification email has been sent to the address you provided. Please click on the link in that email to finalize your review submission.

Page last modified