User review of SysAid

A Terrific Choice for Our Organization!

- by Anonymous Reviewer

What are the best aspects of this product?

Firstly, support is unrivaled but the product itself is wonderful for IT admins and end users as well. Asset management module is great and the ticketing system itself is intuitive for the end users.

What aspects are problematic or could work better?

I think the reporting module could be improved. The "canned" reports could have a few more levels of customization.

What features/services would you like to see in future versions of this product?

An Outlook add-in to turn an email into a ticket from Outlook.

What specific problems in your company were solved by this product?

We needed a global solution for a ticketing system.

Are you a current user of this product?

Yes

Did your company use a different software before this one?

Yes

What software did you use before?

BMC Track-it

Why did you decide to change it?

Wanted a cleaner solution that was web accessible.

Are you satisfied with the change?

Yes!

How did your company implement this product?

in the cloud

How long did it take to set up this product?

less than 1 month

How many people in your company actively use this product?

most employees

What is the primary use of this product in your company?

mostly B2B

A Terrific Choice for Our Organization!

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Security & Support