Affordable and customizable service desk

What are the best aspects of this product?

The assest management feature makes it easy to manage and track changes of our assets. The service desk has many incredible features. Apart form being affordable, it is easy to customize it and control every feature. The customer support is also amazing.

What aspects are problematic or could work better?

There are a few disadvantages. First, you cannot integrate SysAid with third party applications. Second, SysAid has a lot of features that makes it complex and difficult to set up. Third, email intergration is also missing. Lastly, SysAid lacks customizable dashboards that are available in other service desk applications.

What specific problems in your company were solved by this product?

We use most of the features of the cloud based version of SysAid.

Are you a current user of this product?

Yes