- Home Help Desk Software SysAid An in-depth ITSM tool with a range of functionalities
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User review
of SysAid
An in-depth ITSM tool with a range of functionalities
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Quite likely
5 out of 7
COST EFFICENCY Good
5out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Service desk and asset management are excellent and very in depth.
What aspects are problematic or could work better?
Service desk messaging could be simpler and some features are so in-depth that they become intimidating
What features/services would you like to see in future versions of this product?
Improved UX for service desk messaging/interaction with users
What specific problems in your company were solved by this product?
The need for comprehensive asset management and tracking and an effective service desk solution
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Information Services
USAGE & IMPLEMENTATION
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
Unknown
What is your total annual cost for using this product?
Unknown
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
Unknown
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features mediocre
2
Mobile Support ok
3
Customization amazing
5
Security & Support
Security ok
3
Customer Support amazing
5
