User review
of SysAid
automated helpdesk – SysAid
-
by Francisco Mira
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Very good
6out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
Definitely the automation of processes within SysAid facilitates the integration with our internal processes and creates a synergy with our customers who consume the service.
What aspects are problematic or could work better?
The integration and parameterization to our internal processes was a bit delayed, but it left us with an important learning model.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
11-50 Employees
What is your industry?
Consumer Services
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Streamline process of employee evaluation and performance tracking
- Offer greater visibility and transparency for both managers and employees
- Save money and increase efficiency by reducing the time required to evaluate employees
- Increase participation among both managers and employees
FEATURE DETAILS
Key Features
Integrations very good
4
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security very good
4
Customer Support amazing
5
