User review
of SysAid
Darin’s SysAid Review
-
by Darin Menssen
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION amazing
5out of 5
EASE OF USE amazing
5out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
User experience from what i am hearing is the best. on the Admin side, even better on the usability scale.
What aspects are problematic or could work better?
Building Custom Reports is too general but i don't do many of them. Also, integration with Microsoft Teams would be beneficial on creating tickets.
What features/services would you like to see in future versions of this product?
Integration with Microsoft products.
Maybe expand the category fields to a third one
What specific problems in your company were solved by this product?
Organized our Knowledge base better and helped with our control of how to contact our user structure.
Are you a current user of this product?
Yes
USER DETAILS
How long have you been using this product?
3-5 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Civil Engineering
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
more than 1 month
How many people in your company actively use this product?
all employees
What is the primary use of this product in your company?
mostly B2B
PRICING & COSTS
What was the cost of implementing this product?
i don't remember
What is your total annual cost for using this product?
13000
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
no
FEATURE DETAILS
Key Features
Integrations amazing
5
Collaboration Features amazing
5
Mobile Support amazing
5
Customization amazing
5
Security & Support
Security amazing
5
Customer Support amazing
5
