User review
of SysAid
Easy to use, simple to maintain
-
by Anonymous Reviewer
USER SATISFACTION
RECOMMENDATION Definitely
7 out of 7
COST EFFICENCY Superb
7out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE very good
4out of 5
CUSTOMER SUPPORT very good
4out of 5
PROS & CONS
What are the best aspects of this product?
The Help Desk/ticketing function is very simple to use.
The integration with Active Directory is seamless.
Asset management feature is very detailed.
What aspects are problematic or could work better?
Some menu options are hard to find on the administration side.
The reporting feature lacks some details.
The remote control feature is less responsive than other solutions.
What features/services would you like to see in future versions of this product?
Better remote control interaction.
What specific problems in your company were solved by this product?
Eliminated our need to maintain a custom ticketing solution without a programmer.
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I use it myself
How long have you been using this product?
1-3 years
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Government Administration
USAGE & IMPLEMENTATION
Did your company use a different software before this one?
Yes
What software did you use before?
Custom-built ticketing software
Why did you decide to change it?
Loss of lead programmer
Are you satisfied with the change?
yes
How did your company implement this product?
in the cloud
How long did it take to set up this product?
less than 1 day
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
mostly B2C
EFFECT ON BUSINESS GOALS:
How did using this product affect your business goals?
- Increase compliance and reduce risk through improved documentation
- Increase participation among both managers and employees
- Help align employee and company goals
PRICING & COSTS
How long is your contract with the vendor?
1 year
