Effective and customizable tool

What are the best aspects of this product?

Our organization uses SysAid to manage service desk, SDLC and implementation process. It is fantastic and lightweight and fits perfect to our organization's needs since out iT bandwidth is less. We are able to connect all departments. Also, the support is great. Furthermore the software is HIPPA compliant and can be used anywhere.

What aspects are problematic or could work better?

There are issues that need to be addressed. First, the branding limitations should be expanded. Second, email integration and reporting capabilities should be need to be improved.

What specific problems in your company were solved by this product?

Finally, our organization has found one tool that can improve collaboration and visibility.
It is now easy to link bugs and place requests from our service desk and monitor software releases to track resolutions.

Are you a current user of this product?

Yes