User review
of SysAid
Enterprise Class Ticketing System
-
by Alden Daniels
USER SATISFACTION
RECOMMENDATION Very likely
6 out of 7
COST EFFICENCY Acceptable
4out of 7
OVERALL IMPRESSION very good
4out of 5
EASE OF USE ok
3out of 5
CUSTOMER SUPPORT amazing
5out of 5
PROS & CONS
What are the best aspects of this product?
History Traceability
Service Requests bulk management
Automatic escalation
What aspects are problematic or could work better?
Template management
Mobile App
What features/services would you like to see in future versions of this product?
Integration to 3rd party ticketing systems
What specific problems in your company were solved by this product?
Service provider management
Internal service delivery improvement
internal task management
Are you a current user of this product?
Yes
USER DETAILS
What is your role with this product?
- I implemented it
How long have you been using this product?
Less than 1 year
COMPANY DETAILS
What is your company size?
More than 100 Employees
What is your industry?
Transportation/Trucking/Railroad
USAGE & IMPLEMENTATION
How did your company implement this product?
on premise
How long did it take to set up this product?
less than 1 week
How many people in your company actively use this product?
several employees
What is the primary use of this product in your company?
both B2B & B2C
PRICING & COSTS
What was the cost of implementing this product?
not sure
What is your total annual cost for using this product?
not sure
How long is your contract with the vendor?
1 year
Did you get any discount for this product? How much?
not sure
FEATURE DETAILS
Key Features
Integrations mediocre
2
Collaboration Features ok
3
Mobile Support mediocre
2
Customization ok
3
Security & Support
Security very good
4
Customer Support amazing
5
