Excellent implementation and support teams

What are the best aspects of this product?

SysAid's implementation team knew what they were doing. We didn't run into any problems during the process. As of now, we have no issues with the system. In fact, we are highly satisfied with it, especially with the patch management module that addresses recurring bugs. Moreover, we are looking into changing our ITSM platform to SysAid because we have seen that this software has many capabilities.

What aspects are problematic or could work better?

We used to have problems dealing with time differences but SysAid changed it because they made sure to reach out to us at a good time. However, we have one issue. That is the speed between the cloud servers we use for our tenants.

What specific problems in your company were solved by this product?

Everything related to the service desk, patch management, and remote desktop control is done with SysAid.

Are you a current user of this product?

No