Great Asset Management and Ticketing

What are the best aspects of this product?

Works as intended. Asset management and ticket is very easy to use, versatile, configurable, and scalable. A lot of information is provided from the agent and the work flows are very good.

What aspects are problematic or could work better?

They need a mobile app that is a mobile version of the entire software not just ticketing as it is right now.

What features/services would you like to see in future versions of this product?

A well rounded mobile app, easier ways to purchase additional administrator licenses, clear roadmaps.

What specific problems in your company were solved by this product?

Requests falling through the cracks when users emailed an IT person individually. The ability to recollect a solution to a problem that happened a while back. The knowledge base is excellent for storing documents and procedures.

Are you a current user of this product?

Yes