Great customer service support.

What are the best aspects of this product?

They state the solution step by step and asking for confirmation if there is any other question I have regarding this request.

What aspects are problematic or could work better?

It is a very powerful ISTM tool, but quite a bit of customization to get it perfect. It does take me some time to learn each future they offer and how you can combine them and make automation happen.

What features/services would you like to see in future versions of this product?

better mobile/tablet support

What specific problems in your company were solved by this product?

Streamline the escalation process

Are you a current user of this product?

Yes