Great Experience

What are the best aspects of this product?

Ability to be able to use the analytic and reporting at convenience, creating your type of report weekly, daily or monthly

Spooling at ease when and how you want it



Sysaid CX/UX is top notch for a first time user (onboarding) easy navigation



Sysaid helps with right prioritization, the impact and urgency of tickets helps process manager to adequately engage the user

What aspects are problematic or could work better?

The chat session and chat console

What features/services would you like to see in future versions of this product?

The chatbot complimenting or ease of engaging users on microsoft teams which is in place already

What specific problems in your company were solved by this product?

Change Management ,

User Onboarding,

Robust Knowledge Base

Are you a current user of this product?

Yes