Great ITSM Solution

What are the best aspects of this product?

Customer Support is great, they respond quick and know how to solve all problems.
All our recent questions get solved between 2 - 24 hours.

What aspects are problematic or could work better?

The ticket lists could hav more filter options and a better UX/UI.

What features/services would you like to see in future versions of this product?

I would like to be able to group tickets. Merging tickets is fine, but some information is appreciated in tickets and by merging i believe you loose the information from the tickets that get merged by the main ticket.

Adding the to a Group to be able to view all tickets in a cleaner setting, where, if many tickets require the same external procedure to be executed before proceeding, they can all be seen as a group.

What specific problems in your company were solved by this product?

We work more efficiently by having forms dedicated to each problem, asking for the apropiate information to solve the problem.

Are you a current user of this product?

Yes